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The Sweater Shop Reviews 

397
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, gorgeous colors, and lovely design of the warm woolen sweaters. Shoppers consistently mention that the online ordering process is extremely simple and packages arrive remarkably fast worldwide. Some reviewers were not happy with sizing, noting that certain garments occasionally felt too tight or smaller than expected. A few other people also felt that tracking communication could be better when international shipping updates stall or packages get delayed. Additionally, a small group of customers mentioned minor product imperfections or specific design preferences regarding extra pockets.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, perfect fit,... See more

Quality

Consumers find quality to be exceptional, frequently highlighting that the sweaters and cardigans are thick,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly even for... See more

Order

Reviewers mention positive feedback about order experiences, highlighting quick shipping, easy online... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and outstanding communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience with The Sweater Shop. I was looking for a classic Irish cable knit women's sweater in a rich green for a reasonable price, for a gift. It was temporarily out of stock for... See more

Rated 5 out of 5 stars

The product and speed of delivery (to New Zealand) was amazing. The sizes are slightly smaller than Australian and New Zealand sizes we are use to so I bought a size 9-10 for my 7 year old granddaugh... See more

Rated 5 out of 5 stars

Over the last couple of years I have bought for myself and also for my husband. Last arrival was 2 weeks ago. We love the quality and design of these sweaters and cardigans. Beautiful colours.... See more

Company replied

Rated 5 out of 5 stars

On a recent trip to Ireland, there was only luggage space to bring back a couple of these gorgeous sweaters. Upon returning home, I have ordered four more as gifts. The new cardigan style is unique an... See more


Company details

  1. Clothing Store
  2. also in
  3. Children's Clothing Store
  4. Gift Shop
  5. Knit Shop
  6. Men's Clothing Store
  7. Winterwear Store

Written by the company

The Sweater Shop is an Irish Family business set up in 1886. Specialising in authentic Irish Aran Sweaters, and accessories. The Sweater Shop stocks a variety of Aran Sweaters, Aran cardigans, Aran Scarves and hats, as well as a large variety of Irish tweed products for both male and Female. The sweater shop prides itself on its customer service, its amazing aran offerings and great prices. We over a large range of handknitted sweaters and accessories also.

At the Sweater Shop , we pride ourselves on our committment to customer service.

Written by the company

We are an Irish Family business celebrating our 40th year in 2026. At The Sweater Shop we are determined to offer the best selection of Authentic Aran Sweters and accessories, at unbeatable prices and unrivalled customer service. we look forward to meeting you in store

We deliver worldwide.

Unbeatable prices

Get fast shipping after receiving order confirmation

Contact info

Best Prices guarenteed on Aran Sweaters

Visit our website for best prices on Aran Sweaters & Aran Accessories

4.8

Excellent

TrustScore 5 out of 5

397 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(397)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Neat comfortable excellent quality well…

Neat comfortable excellent quality well made. I Have purchased in store previously. This time i used online and the service was outstaning, I had a wedding the weekend the laura and Paul went out of the way to get the shirt i wanted delivered next day. Thank you i appreciate all the help.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Originally I orderd a shirt that wasn't…

Originally I orderd a shirt that wasn't available. I Chrome another and I received a pair of sox as a gift.
The delivery took some time only because I gave an incomplete adressen (in the Netherlands).
So the Packard went to Holland and back and then again to Holland, to my adress.
I love the shirt, and the sox, and i am greatful for the effort to deliver it to me!!
Thanx!!

9 October 2026
Rated 5 out of 5 stars

Incredibly speedy delivery of my order

Incredibly speedy delivery of my order, unfortunately ordered two items but only one was delivered, however once you were notified you apologised immediately and second item arrived in a couple of days. Great service and lovely product.

14 October 2026
Rated 5 out of 5 stars

Well done

Well done. Their lovely sweater's, bit of a mix up with the postcode. But got it sorted out quickly. Many thanks J Sullivan.

14 October 2026
Rated 5 out of 5 stars

Excellent communication

Excellent communication, for an international order the delivery was quick. Prices are beyond reasonable as a knitter I know the cost of wool! Beautiful 100% merino wool for my Aran knit cardigan. Thank you sweater shop.

14 October 2026
Rated 5 out of 5 stars

Great Customer Service

Having bought many items from this store, the quality is amazing great selection of Arans etc, the delivery and Customer Service is top class,experienced this when I made an error in my eircode for delivery the responce was very prompt and am very happy with respose. The proof of good customer service is when something goes wrong and the responce from the sweather shop was top class. Would highly recommed for gifts etc. Thank you for your help.

3 November 2026
Unprompted review
Rated 4 out of 5 stars

We are happy

We are happy with the order, but I had been promised a pair of socks because the bags weren't available in the colors I needed. So, for the exchange, they told me they would give me a pair of socks as compensation, but they never arrived in the package. But it’s okay. Thank you.

12 October 2026
Rated 5 out of 5 stars

Quality Irish Made Sweaters

Quality Irish Made Sweaters just like my great Aunt use to knit me. Very fast shipping to me here in Ontario, Canada. Can't be more constructive then to simple say keep on producing these quality products and I'll be back.

12 October 2026
Rated 5 out of 5 stars

Highly recommend

I'm very pleased with my purchase! The sweater and the cardigan are very warm. They have excellent design and craftsmanship. Fits true to size. I highly recommend!

2 October 2026

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