Superior Hair NZ Reviews 

606
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair products, noting their durability, natural look, and softness. Many highlight the phenomenal service, with helpful and professional staff assisting with color matching and orders. Reviewers frequently commend the super fast and prompt delivery, often receiving items overnight or within 24 hours. However, some customers noted concerns about product quality, including issues with hair texture, shedding, or the quantity in a pack. A few also reported delayed or undelivered orders, and some experienced receiving incorrect items or felt undervalued during customer service interactions.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, texture, and color of the... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional quality of the hair... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quick and easy service,... See more

Order

Customers consistently note positive experiences with order, praising the super fast delivery and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't thank the team at Superior Hair enough. The staff are truly amazing—gentle, caring, and exceptionally skilled in their work. I visited to purchase a wig, as I’m currently undergoing cancer tre... See more

Company replied

Rated 5 out of 5 stars

I have been using and buying from Superior for over a year now. Their service is top teir and the. Delivery is literally overnight. The product itself is outstanding and i honestly cant fault both se... See more

Company replied

Rated 5 out of 5 stars

The staff were amazing and helpful and very welcoming. I purchased 2x packs of 9 clip ins to fulfill my look of a fuller and intense natural wave. Happy that I was able to execute the look I was after... See more

Company replied

Rated 5 out of 5 stars

The hair feels incredibly real definitely worth every cent! I love how perfectly it matches my natural hair, and I’ve received so many compliments ❤️ I’ve been trying to grow out my shoulder length ha... See more

Company replied



Company details

  1. #1 of 1 best companies in Hair Extensions Supplier
  2. #1 of 1 best companies in Hair Extension Technician
  3. #1 of 2 best companies in Hair Salon
  4. #1 of 1 best companies in Wholesaler
  5. #1 of 1 best companies in Wig Shop

About Superior Hair NZ

Written by the company

Founded in 2003. Superior Hair has made a reputable name across New Zealand in supplying the highest quality hair extensions that are simple to use at the lowest value!

At Superior Hair NZ, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!

Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!

We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer Same-day shipping on orders made before 2pm (Mon-Fri NZ)

We stand by our moral code of Sustainably made and ethically sourced products.

SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
SHOP ALL COLLECTIONS

Online Colour Matching Services

Written by the company

Super Fast & Free Colour Matching!
Email us at purchase@superiohair.co.nz to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!

Overnight Shipping

Fast Delivery Services!

Fast Delivery Services!
Same-day shipping on orders made before 2pm (Mon-Fri NZ) Saturday Delivery optional!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

606 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(606)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so pleased with these clip in…

I am so pleased with these clip in scalp fillers, they work perfectly for the no fuss days when time is not on your side. My advice is tease your hair a little to help them stay put, if your hair is too smooth.

22 July 2026
Unprompted review
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We're so happy to hear you're loving your Clip-In Scalp Fill-Ins and that they're the perfect solution for those quick, no-fuss days. Thank you as well for sharing your helpful tip about teasing the hair first for extra grip—it’s a fantastic suggestion that we're sure other customers will find useful. We truly appreciate your support and look forward to helping you again in the future!

- Superior Hair Extensions

Rated 1 out of 5 stars

NZ post are a joke and I live in…

NZ post are a joke and I live in central Auckland

17 July 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you for taking the time to leave your feedback. We're so sorry to hear about your delivery experience.

We completely understand how frustrating shipping delays can be, especially when you're located in central Auckland. While we dispatch orders as quickly as possible, once a parcel has been handed over to NZ Post, the delivery timeframe is unfortunately outside of our control.

We truly appreciate your patience and your feedback, and we'll continue working closely with our shipping partners to provide the best possible service.

If there's anything we can do to assist with your order, please don't hesitate to reach out to our support team. We'd be more than happy to help. 💜

-Superior Hair Extensions

Rated 5 out of 5 stars

The scalp fill ins are actually…

The scalp fill ins are actually amazing, so glad I bought them for a bit more volume! They are invisible and work really well.

7 July 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you’re loving our Scalp Fill-Ins and that they’ve given you the extra volume you were looking for. It’s wonderful to know they blend seamlessly and work so well for you. We truly appreciate your support and look forward to helping you again in the future!

- Superior Hair Extensions

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, my order arrived the next day!

8 July 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely 5-star review! ✨🥰 We're so happy to hear your order arrived so quickly. We know how exciting it is to receive your hair, so we're thrilled our team could get it to you the very next day! Thank you for your support, and we look forward to helping you again in the future.

- Superior Hair Extensions

Rated 5 out of 5 stars

Superior Hair is amazing

Superior Hair is amazing. I have been purchasing hair from them for a quite a while now. No complaints whatsoever. Always happy with the texture, color and above all the quality. I also spoke to them a few times on the phone but today I got Jivan on the phone and she was so lovely to chat to. Took her time to explain. Was very helpful and knowledgeable and she made me feel I was special :) Thank you Jivan. You are an asset to the company. Keep shining and spread your kindness and support. Irene Singh xx

8 July 2026
Unprompted review
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your beautiful and heartfelt review! ✨🥰 Your continued support means the world to us, and we’re so happy to hear you’ve consistently loved the texture, colour, and quality of our hair.

A special thank you for your kind words about Jivan. We’ll be sure to pass your lovely feedback on to her—she’ll be absolutely thrilled to know she made you feel so well looked after. We’re incredibly grateful to have her as part of our team.

Thank you again, Irene, for your trust and support. We truly appreciate you and look forward to helping you for many more years to come! ❤️

- Superior Hair Extensions

Rated 5 out of 5 stars

Excellent service

Super fast shipping- these guys don't muck around!
The hair is beautiful and soft- ibe already placed another order for some clip ins!

1 July 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your beautiful review! ✨🥰 We’re so happy to hear your order arrived so quickly and that you love how beautiful and soft the hair is. It means so much to know you’ve already placed another order for clip-ins! Thank you for your continued support, and we look forward to helping you again!

- Superior Hair Extensions

Rated 5 out of 5 stars

quick and easy service 3 days delivery…

quick and easy service 3 days delivery to nz products 100% as described

28 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you had a quick and easy shopping experience, your order arrived in New Zealand in just 3 days, and that the products were exactly as described. We truly appreciate your support and look forward to helping you again!

- Superior Hair Extensions

Rated 5 out of 5 stars

Great service as usual.

Great service as usual.

28 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you had another great experience with us. We truly appreciate your continued support and look forward to helping you again!

- Superior Hair Extensions

Rated 1 out of 5 stars

Buy somewhere else.

Buy somewhere else.
They came fast but I don't know why I tried again with this company. I always get classic clip ins, tried the seamless aswell. I was going to get a halo but the hair quality is just mediocre to say the least. The hair used to be amazing, sturdy and no split ends but now its like it has plastics in it. Can't make it shiny it didn't come silky soft and shiny neither not sure if they have changed suppliers but definitely looking else where. Soon as I get my new ones from someone else will be throwing these in the bin. I have been wearing clip ins for 20+ years and have a lot of care knowledge and the quality of their hair as of late is just not upto standards yet they rise the pricing.

20 June 2026
Unprompted review
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience didn't meet your expectations, especially as a returning customer. We completely understand how disappointing this must feel.

We take the quality of our hair very seriously. Unlike many brands, we own and operate our own factory, where our extensions are handcrafted using premium 100% Remy human hair. We haven't changed suppliers, and every batch goes through multiple quality control checks before leaving our factory. That said, we're genuinely concerned by your experience, as it isn't the standard we aim to provide.

We'd really appreciate the opportunity to investigate this further. Please contact our support team at purchase@superiorhair.co.nz with your order number and a few photos or a short video of the extensions. Our quality control team will thoroughly assess the hair and work with you to find the best possible resolution.

We truly value your feedback and appreciate you bringing this to our attention. We hope you'll give us the opportunity to make this right.

– Superior Hair Extensions

Rated 5 out of 5 stars

Fast delivery very impressed with the…

Fast delivery very impressed with the quality of human hair extensions thank you very much 😊

22 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you were impressed with the quality of our human hair extensions and that your order arrived so quickly. Thank you for your support, and we look forward to helping you again in the future!

- Superior Hair Extensions

Rated 5 out of 5 stars

Everything was so good

Everything was so good. product , quality and delivery service was so good. ✨✨✨✨✨

21 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you were pleased with the product, the quality, and our delivery service. Your support means so much to us, and we look forward to helping you again in the future!

- Superior Hair Extensions

Rated 5 out of 5 stars

Super helpful staff and quick service…

Super helpful staff and quick service when i needed it. Thank you for always being there for us at Stay in Style, we appreciate you *****

18 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your beautiful review! ✨🥰 It means so much to hear your kind words. We’re so happy our team could provide the support and quick service you needed. Thank you for your continued trust and support—we truly appreciate everyone at Stay in Style, and we look forward to helping you for many years to come!

- Superior Hair Extensions

Rated 5 out of 5 stars

Great service

18 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you had a great experience with our service. We truly appreciate your support and look forward to helping you again!

- Superior Hair Extensions

Rated 5 out of 5 stars

Quick post beautiful colour and great…

Quick post beautiful colour and great to wear as I only brought 1 pack I'm about to buy 2 more packs I also separately brought tape which came over night . I will definitely be a return customer.

19 June 2026
Unprompted review
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your beautiful review! ✨🥰 We’re so happy to hear you love the colour, that your orders arrived so quickly, and that you’re enjoying wearing your new hair. It means so much to know you’re already coming back for more packs! Thank you for your support, and we look forward to helping you with your next order.

- Superior Hair Extensions

Rated 3 out of 5 stars

Product was fine but postage was…

Product was fine but the postage was extortion! 4 times the cost of a product that could have been sent in an envelope for a few dollars.

17 June 2026
Unprompted review
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you for taking the time to share your feedback. ✨ We’re glad to hear you were happy with the product, but we’re sorry to hear you were disappointed with the shipping cost.

We understand that shipping costs can be frustrating. Our rates are based on the size, weight, and destination of each order to ensure your items arrive safely and securely. We really appreciate your feedback and will certainly pass it on to our team for review.

Thank you again for your support, and we hope we’ll have the opportunity to serve you again in the future.

- Superior Hair Extensions

Rated 5 out of 5 stars

Came very quick and works very well for…

Came very quick and works very well for my hair

11 June 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear your order arrived quickly and that it works so well for your hair. We truly appreciate your support and look forward to helping you again!

- Superior Hair Extensions

Rated 2 out of 5 stars

little disappointed when I compare…

little disappointed when I compare these extensions to a very similar version from Zala (which is now closed) that there's a lot less hair per strip and these are a lot more expensive

28 May 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you for taking the time to share your feedback. ✨ We’re sorry to hear your recent purchase didn’t quite meet your expectations.

We understand that everyone has different preferences when it comes to the amount of hair per weft, and we really appreciate you sharing your comparison. Your feedback is incredibly valuable and will certainly be passed on to our product team as we continue to improve our range.

If there’s ever anything we can do to help you choose the best option for the fullness you’re after, our team would be more than happy to assist. We truly appreciate your support and hope we’ll have the opportunity to provide you with a better experience in the future.

- Superior Hair Extensions

Rated 5 out of 5 stars

Love

Beautiful hair, beautiful colour, super fast delivery ♥︎

27 May 2026
Superior Hair NZ logo

Reply from Superior Hair NZ

Thank you so much for your lovely review! ✨🥰 We’re so happy to hear you love the hair, the colour, and our super fast delivery. We truly appreciate your support and look forward to helping you again!

- Superior Hair Extensions

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