Stokke AS Reviews 

My order #02660648 for a Sleepi Bed V3 has been delayed, and I still have no clear update on when it will arrive.

I have already contacted Stokke **twice** because UPS informed me that they are missing the delivery address. Despite reaching out multiple times, Stokke has still not managed to resolve what should be a very straightforward issue or provide me with a clear solution.

For a premium brand with products at this price point, I expected a much higher level of customer service. I have genuinely received better and faster support for products costing €5.

Extremely disappointing, especially when you are relying on the delivery of an essential item for your baby.

I wanted to start off to say that we were recommended this company by friends and family but it's been a complete let down.

We ordered a whole baby stroller package for nearly £1000 and received barely half of the order.

We received 3 parts in the first delivery. And are still missing 7 more. We flagged that with their customer support but it seems they have been incapable of re-sending the missing items.

First two times the parcel went to MARK, in NL. We live in the United Kingdom. It was clarified to us that these got sent back to the warehouse.

They then asked for our address again, which we gave and promised that we'd get a tracking number as soon as it was sent out. We did not. We had to email and ask, and only found out a parcel was being delivered the same day as we got the number.
And out of those 7 items, they sent us 1. A parasol. Missing the other 6 Essential items from that package.

We emailed Stokke again (this has been going on for a few weeks now), and got asked to sign a consent form to confirm we received nothing from them (which isn't true, because the first half of parcels and parasol arrived, so it feels like they are trying to trick you into admitting that you're lying about something when we're not) and the same tracking number for that tiny parasol package, like they were trying to say it's our fault for not receiving the other items, when none of them were sent in the first place.
DPD gave us a small box that fits a parasol, not a box that could possibly fit a seat for 6+month old child to attach on the pram. I'm not sure what other proof they want when we showed them the description of what DPD had and a picture of the small box they gave us.

We are yet to receive the other missing items and at this point it's making the process of prepping for a new baby insanely stressful for me and my partner.

Reference for Stokke - my order is 02615492

I returned a stokke sleepi mattress (as bought one elsewhere). This was £125 and I decided to return it. The company are yet to refund me despite having the item confirmed as back with them 18 days ago and still no refund. I'm going to initiate a chargeback through my bank and request this gets flagged as fraudulent as there is no reason they should still have my money!

Ordered- 1st July
Sent back - 17th July
Stokke acknowledged receipt- 5th August
Stokke emailed to apologise for the delay in processing- 17th August
Today is 23rd August and I've still not received my refund.

I ordered the the high chair and two attachments for my daughter. Only the new born attachment was delivered and left in the back garden. The DPD delivery notification said that the order had been left with a neighbour which was incorrect as this has been checked. I contacted customer services over a week ago and have had no response. DPD won't help me as they have said I have to contact the retailer.

I have paid for and not received all the goods I ordered and no response from their customer services team, only an automated email saying they have received my support ticket.

Terrible support for what I thought was a good company

I recieved 2 separate tracking order with DPD for my single order.

Recieved one of it only in small back just extended glider set was send. No chair recieved.

On the stoke website when you click to tracking shows as all delivered.

Called DPD, they are saying it is a mistake caused by sender and other parcel is delivered to DPD depo on Nederland claiming electronic format wasn’t given them correctly. Refusing to contact the sender and correct the issue. Telling me to contact the sender.

On website of the stoke there is no number to call. You can just complete a form for your query and saying they will get you back in 5 days.

Found a number of the sender on the small back received glider set.

Calling the number hoping to talk to someone from the stoke. Picks a guy the phone saying sorry we are tyre company this number belongs to us since two years.

Situation gets awkward and awkward. There is no respond to email back. No phone number to contact. DPD refusing to contact the sender.

This is my experience so far…

After a fairly simple process of ordering and delivery was about 5 days, the colour pack I ordered arrived with a tear in the hood. I have raised numerous concerns and tickets through the customer service portal which is just another AI bot. It is impossible to speak to an actual person, which given the expense of some of the items from this company I am glad I only purchased a colour pack. My advice would be to order through a 3rd party like John Lewis or Amazon. At least then you stand a chance of communicating with a real person and getting some answers.

TERRIBLE EXPERIENCE AND TOTAL SCAM
My parcel was never delivered by DPD Netherlands, no picture provided, said delivered to Mark and there’s not any Mark. We checked CCTV, they were never here
Stokke customer support is IMPOSSIBLE to reach by phone. You have to talk to a useless chat bot
It’s a total scam to buy directly from their website
I want my money back

This has been one of the most frustrating shopping experiences I've had in a long time. If you are in the UK, I highly recommend purchasing products through John Lewis, who at least have an accurate delivery time frame and customer service that is responsive.

My order number is 02643703 and DPD tracking number is 05122627177577. I got an email saying the parcel was delivered to someone called 'Mark'. We don't have a Mark living in our house and the parcel is missing. This is really frustrating because the order was originally delayed by issues at the Stokke warehouse and now it has gone entirely missing, in addition to the customer service response delays that Stokke has.

If I do not receive a response within 14 days I will be issuing a chargeback via my bank.

I placed an order (No. 02636502) on July 24th for a Stokke Tripp Trapp high chair, accessories, as well as feeding dishes and utensils. The total value of the order is around €500.
At the time of purchase, the website stated a delivery time of 2–5 business days. However, on July 29th, I received an email saying that my order would be delayed. The email only mentioned the Tripp Trapp chair and its accessories — there was no information whatsoever about the dishes and utensils included in my order.
I have contacted customer support several times trying to find out what is happening with my order, but nobody has responded.
This order was purchased as a Christening gift, so the delay is especially frustrating. At this point, I don't even know whether I will receive the complete order in time, whether some items are missing, or whether I can cancel the order and get my money back.
For a €500 order from such a well-known brand as Stokke, I find this level of communication and customer service completely unacceptable. If you cannot meet your advertised delivery times, the least you can do is properly inform your customers and respond to their messages.
Very disappointing experience. I would strongly recommend improving customer communication and support.

I am writing to express my strong disappointment regarding an unresolved issue with my recent order for my recent purchase of Stokke Nighti. Two weeks ago, I submitted an inquiry to inform the Stokke team that an incorrect piece was included in our bed shipment and a replacement is needed. To date, I have not received any response or update from them. We chose Stokke expecting both high-quality products and dependable service. Leaving a customer with no communication for two weeks is unacceptable.

I am primarily leaving this review in an attempt to get someone from Stokke - anyone at all - to fulfil the order we paid £700 for before our first baby is born.

My wife and I are expecting our first baby soon. As everyone does, we did loads of research about what the best crib-cots and prams were. We settled on the Stokke Mini cot with extension and the YOYO pram with a newborn shell, conveniently from the same place: Stokke.

The Mini arrived within a few days as advertised but one of the main parts of the frame had a crack in it. Thinking that this matter could be solved quickly, I filled out the online form. When I saw that the turnaround time was 5 business days, I attempted to contact Stokke by phone. The only number I could find was that of the local London store who advised me that they were a franchise and so did not manage the order. They did say, though, that I should receive a response in 3 to 5 business days that would likely include a tracking number for the replacement part being sent my way.

I filled out the online form 10 days ago, or 7 business days. I have had no response.

Separately, two parts of the pram we have ordered have arrived, but the newborn shell has not. We have received updates from the shipping company over the last 9 days or so that this part of the shipment is being delayed. I understand that this is not necessarily within Stokke's control, but I am not able to follow up with DPD from my side as I am not the sender. This carry cot is the other enclosed sleeping space we have ordered for our baby.

So, we are now left in a situation where we have spent a total of £1,250 but do not have an enclosed space to put our baby down in if they were to arrive tomorrow.

I have also been in touch with Stokke on social media who have passed on my details to the customer service team.

Sadly two disappointing things happened to my order:
1. I ordered one Tripp Trapp Chair with the Babyset and was billed twice. I was able to get the money for one back via Paypal since customer service wasn't reachable.
2. The product arrived super fast, which I was happy about and started assembling right away only to realize one of the rods didn't have a thread, so I couldn't put the screw in. Still haven't heard back from customer service which is highly disappointing for a 250€ chair.

Ordered a Trip trap high chair over a week ago email confirmed delivery as July 25th. No updates for delivery which continually states “order processed” when I check.

Have contacted customer services today via chat only to be told there was no information available on the status of the order and they would need to contact me via email when they have spoken to courier. Still no information.

I don’t know if the order is even going to be delivered this week.

We are waiting to begin weaning our son and had I known it would take this long I would have ordered another brand from Amazon with next day delivery.

Down £300 plus pounds and no idea if we will received the order. Yes I have spoken to customer service today but still no further forward.

The item never arrived. DPD claimed they tried to deliver it, but we were at home on both days and nobody rang the door.

I tried to contact Stokke, but got no response. The item is now being returned according to the DPD tracking, but again we have had absolutely no feedback from Stokke with a resolution or details on how we get a refund.

We now have no high chair for our child and we're over £300 out of pocket for a product that didn't arrive.

As we're getting the silent treatment it's impossible to know when/if this will ever get resolved.

Appalling customer service.
10 days since ordering our Tripp trapp and absolutely no communication from Stokke.
Was told delivery would be delayed 7 days ago but yet to receive an update.
No guidance or advice on their website regarding delays. Would not recommend

Hundreds of pounds for a product which is now delayed. Order been sat as processed for 5 days with no sign of shipping.

Ordered the Stokke Baby Bath, Stand & Newborn support over two weeks ago and charged me £12 for delivery and they have sent me the complete wrong product - I have been sent the protection pluie rain cover? I have messaged twice about this over 3 days ago as I urgently need the CORRECT product I paid for as the baby is due next week but no response at all! Spent over £100 too so disappointed. Order number 02613868.

Our purchased Stokke items were supposed to be delivered by DHL two weeks ago but never received. I submitted our issue at DHL and at Stokke as well. I got response from Stokke saying that the items were delivered to a DHL service point but they couldn't tell to where exactly - under investigation. By now it's two weeks without receiving the purchased & paid items. This is not an acceptable service for a returning customer like my family. Deeply disappointed because we haven't got the products. There isn't a phone number we can call & find some solution.
Update - Eventually we got the products. We requested a compensation and got a accessory free of charge. Not completely happy but the company corrected the mistake.

Not possible to contact customer service no phone number, no answers to emails, so badly presented,,buggies is broken, can't replace, can't fix it

UPDATE:
I appreciate the support of Silvia from customer service who went above and beyond to improce my experience. She listed and understood my concerns.

My review is about the Babyzen Yo-yo version 2 stroller.
I bought it as a secondary buggy for travelling. It is convenient as all airlines accept it as carry on luggage.
Unfortunately, it is cheaply made and over priced. After a very limited use as a travel stroller, the vegan leather on the handle started to peel off. The fabrics started to discolour and the straps no longer attach.
In comparison, my Silver cross buggy used everyday for 3 years has the vegan leather still in mint condition.
I contacted customer service which concluded it was wear and tear. If you use a buggy for 50 times it is not wear and tear, unless you have a very cheap poorly made product.
I will advice anyone looking for a travel buggy to look at other brands that offer better quality at more honest prices.