StarVPN Reviews 

60
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Been using StarVPN for about four months now for managing multiple client ad accounts. The residential IPs are the real deal no flags, no bans. Every other VPN I tried got detected within days. Star... See more

Company replied

Rated 5 out of 5 stars

I have been using StarVPN's residential proxy for more than 2 years now. From my experience, the best residential proxy provider on the market. The static residential IPs that I have used for long, al... See more

Company replied

Rated 4 out of 5 stars

I am currently exploring StarVPN to see if it meets my needs for a stable UK residential IP. So far, the support team has been responsive and helpful, and they have confirmed that the service should m... See more

Rated 5 out of 5 stars

I saw my friend using StarVPN, and it looked so easy to us. They were streaming shows from another country without any lagging. I signed up straight away. I’m not super techy, and I don't know t... See more

Company details

  1. VPN Service
  2. Internet Provider
  3. Software Company

Written by the company

Worlds leading Residential VPN provider offering quality home residential, static, mobile and datacenter IP's.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(60)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best in the Market for Residential VPN & Proxy

I have been using StarVPN's residential proxy for more than 2 years now. From my experience, the best residential proxy provider on the market. The static residential IPs that I have used for long, all are from top ISPs. Definitely recommended!

29 August 2025
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Reply from StarVPN

thank you Mridul, we appreciate your feedback!

Rated 5 out of 5 stars

Been using StarVPN for about four…

Been using StarVPN for about four months now for managing multiple client ad accounts. The residential IPs are the real deal no flags, no bans. Every other VPN I tried got detected within days. StarVPN just works.

Solid VPN for everyday use. Speeds are good,

1 November 2025
Unprompted review
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Reply from StarVPN

Thank you for the kind words :)

Rated 1 out of 5 stars

“Failure to Honor Paid Services and Ongoing Billing Disputes”

My experience with this company raises serious concerns regarding billing practices, service reliability, and overall professionalism.

On multiple occasions, I was charged through an auto-pay system that I did not knowingly authorize after making a manual payment. This resulted in duplicate charges. When I requested a refund for the overpayment, the company was unwilling to resolve the issue directly, forcing me to dispute the transaction through my bank in order to recover my funds. In response, I was informed that disputing charges could result in termination of services, which I found to be an inappropriate and unprofessional policy.

Despite this, I continued using the service. However, I experienced repeated and unjustified service suspensions, even when payments had already been made and could be verified. These interruptions caused additional financial loss, as I was required to pay a technician multiple times to restore connectivity to my device.

The most recent incident is as follows:

- A full monthly payment was processed on March 17.
- On or about March 19, my service was suspended despite payment being completed.
- I contacted support and provided proof of payment, yet I was redirected between departments without resolution.
- Due to the lack of response, I initiated a dispute through PayPal.
- Later that same day, my service was restored, and I subsequently agreed to cancel the dispute once service resumed.

Shortly thereafter, my service was suspended again without valid justification.

When I requested a refund based on the repeated service interruptions and lack of consistent access, I received the following response:

"We will not send a refund and we are fighting the dispute.
You were actively using data days after you submitted the dispute. All of this information was submitted to PayPal.
Good luck and take care."

This response reflects a lack of professionalism and fails to address the underlying issue that I paid for a full billing period but did not receive uninterrupted service.

Between March 17 and March 26, my service was suspended multiple times, resulting in several days without access while still being charged in full. The company has also attributed payment issues to PayPal, despite evidence that payments were completed and disputes were resolved.

Based on this experience, there appear to be systemic issues including:

- Questionable billing and auto-pay practices
- Failure to accurately track and acknowledge payments
- Repeated service interruptions without valid cause
- Inadequate and dismissive customer support

I cannot recommend this service based on my experience.

Update:
Following a formal dispute, my bank has issued a full refund in my favor after reviewing the case.
My bank has confirmed that a billing error occurred and issued a full refund after investigation. This directly contradicts the claims made in the company’s response.
I stand by my original experience and do not agree with the claims made in the company’s response regarding “fraudulent activity.” The outcome of the investigation speaks for itself.
At no point was the situation handled to my satisfaction, which is why I pursued a formal dispute through the appropriate channels.
I will not be using this service again.

14 March 2026
Unprompted review
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Reply from StarVPN

Dear Arnesha Paula Quiro,

As communicated to you on numerous occasions, the billing dispute on the 17th of March was initiated by Paypal. The payment was withheld for investigation due to you being high risk and potential fraudulent transaction. Your StarVPN invoice was due on the 15th, we gave 2 extra days to pay and eventually the plan was suspended due to non-pay. This issue should be taken up between you and Paypal directly.

As a goodwill gesture we reactivated your plan on March 18th and provided you free service until the 25th of March (when paypal released the payment). You then decided to file a dispute and we refunded the payment and terminated your account permanently.

You then proceeded to send a slew of threatening emails to us, that if we did not reactivate your plan and provide you free service you would write a negative review.

I am sorry it ended this way, we wish you all the best choosing another residential VPN provider.

Rated 5 out of 5 stars

Solid VPN for Digital Nomads

I have used Starvpn in the past for 1 year. Good speeds, several cities to choose from.
If you do a search it does not show a VPN.
Good It department, always answers to our questions and resolves any issues that may arise.
I recommend Starvpn, especially if you are a digital nomad

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Effortless experience.

With many other VPN companies, the setup process is tedious and time-consuming. WIth StarVPN, it was easy and quick.
Happy with my decision!

2 January 2026
Rated 5 out of 5 stars

This VPN is very easy to set up…

This VPN is very easy to set up especially on a GL iNet router. Super simple and the price for a residential IP is very affordable

13 December 2025
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Reply from StarVPN

We appreciate your review Cyril. We are happy to be of service.

Rated 1 out of 5 stars

Bought a BusinessVPN on 30th of August

Bought a BusinessVPN on 30th of August. I requested a refund after a few days as it did not fit my needs, they refused. Okay that's fine. I ended up using the VPN, but cancelled the renew process. Instead of letting me use it up till the date I paid for which is one calendar month they cancelled the whole service immediately. So basically, I paid $20 for VPN but did not get the full service.

I strongly recommmend not working with this provider. Their customer support is also rude.

26 September 2025
Unprompted review
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Reply from StarVPN

Hello. I'm sorry the VPN did not suit your needs. Unfortunately our residential IPS are non-refundable. This policy is in place to prevent abuse and ensure that all of our customers are given a clean IP address. Once you use the IP we cannot resell them.

Our terms of service are clearly outlined and you also agreed to the terms of service upon checkout so this should not be a surprise. https://www.starvpn.com/frequently-asked-questions#1588853943317-05a9d172-e875

We also give customers a free 2-day trial to prevent said circumstances in which you were given as well.

You canceled the monthly subscription on your own and when you did cancel you selected "immediate" and not "end of billing period".

We are here to help you, please contact our support team and we will reactivate the service for one month free of charge.

Take care and all the best.

Rated 5 out of 5 stars

Trustworthy service

Trustworthy service, great customer support, even on a Sunday. I've been a user of their service for several years and will continue to be

14 September 2025
Unprompted review
Rated 1 out of 5 stars

False advertising on their Free VPN+ package after review.

These guys are just scam buying fake referrals...they entice you with a Free Vpn+ subscription that offers similar like features to their datacenter plan if you give them a positive review here. However, the said plan is flawed with hidden restrictions such as you can only update your IP like twice, so once you change the location that's it, you're stuck to that IP for who knows what period. I have attached their said Fres Vpn+ requirements and features. You don't get the features as listed thereunder but a much lesser plan that has limited features, on further inquiry they tell you if you want more IP updates, you purchase them. I have no problem investing into a VPN, but why entice people to review your app with features you aren't going to offer them? Even free VPNs allow you to change locations limited to what they have. Mind you in the Datacenter plan they say is offered upon the review, has 500 IP updates. Further, any customer service request is only limited to paid users. Such a waste of time tbh. This is the correct review. They can dispute with facts. Also the reviews are majorly fake from the Free vpn+ they offer as you can see most 5* reviews are not detailed at all.

Edit; Unless you have changed the features offered on your Free Vpn+, I believe the wording is "Full feature set from the datacenter plan available." 'sic'. I fail to understand what full feature set means to you? I left a review as part of the instructions to try out the vpn+ package simply because of the full feature set, otherwise if the true information was listed, I could've made an informed decision, I mean from the list of features offered, I have to ask why I am not getting what is listed, you don't advertise a whole bull and give the tail and expect no complaint. Be upfront and state that the package has 10 IP updates, and its not a full feature set as there are many features omitted from the paid datacenter plan. Transparency avoid such squabbles which are pegged on incorrect information, be honest, that's all.
Also you proceeded to ban my account for no reason, just for reaching out to complain of the same.

13 September 2025
StarVPN logo

Reply from StarVPN

Hello, thank you for taking the time to review our Free VPN+ plan, we appreciate your opinion. We strive our best to be as transparent as possible, which is why we advertise all the features of the Free VPN on our website - https://www.starvpn.com/free-vpn

We encourage users to post a review (GOOD or BAD) via automatic invitations upon plan activation. In fact, this is the first time a person has complaint about given a free service. The general consensus is extremely positive as you can see in our reviews.

I find it strange that you posted a 5-star review, enjoyed the service for a few days then decided to update your review after we refused numerous demands for 500 IP updates (paid datacenter plan). For obvious reasons - the free VPN is not a like to like as our paid plans - otherwise business would be BAD. As advertised we offer features of the datacenter plans including all countries and region and feature availability.

Thank you for bringing up your displeasure with the 5 IP updates per month, IP Addresses come at a cost, we must enforce limits on Free plans, that being said - we listened and increased the IP update limit to all of our Free VPN users to 10.

Rated 5 out of 5 stars

Best Residential VPN

Its one of the best residential VPN in the market. Their customer support is also quite professional. I am quite satisfied with their services.

21 August 2025
StarVPN logo

Reply from StarVPN

We're glad you enjoyed our service. Thank you for the review.

Rated 1 out of 5 stars

Refused to refund – poor service

I couldn’t benefit from the service, I barely used their IPs. I asked for a refund but they refused. Very disappointing experience

31 July 2025
Unprompted review
StarVPN logo

Reply from StarVPN

Ismail, we refused to refund you because you opened a dispute and it's not possible to dispute a negative balance. Furthermore, we banned you permanently for violating our terms of services, we do not support users engaging in illegal activity.

Once you are made aware of this ban only then you decided to retaliate with a negative review. Thus making this review not admissible as you're not a customer of StarVPN.

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