recently signed up here at spirit casino: good customer service excellent wide range of my favourite slot game to play . easy to use platform. so far so good . i havent made a withdrawal yet but if an... See more
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Review summary
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I am new to Spirit Casino. I enjoy everything about the casino. The only thing I have not yet experienced is a withdrawal. So I’m not sure how that will go. The customer service is quick and efficient... See more
Company replied
The general server speed of the slots impressed me initially, as I don't like alternating speeds of a slots reels when playing. Understanding this positive experience of mine, won't factor into most o... See more
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Really great site, offer so much promotions, i love especially fast withdrawals and also i win big only from free spins from 1st deposit bonus. Really exclusive site. Withdrawal on revolut less than 3... See more
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3.4
Average
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
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Playing with spirit casino is like…
Playing with spirit casino is like playing with fake money they don't let you cash out no matter how many documents you send in there all wrong even no they want your bank statement and powers bills for your house that even has your address right on it!! Total scam I've played 1 time and would not let me cash out.. I tried for a week.. I eventually just played the 700 I won and lost it.. don't use this site!!
28 June 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your experience and for describing the situation so openly. We are sorry to hear that the withdrawal process and document requests have caused frustration and disappointment. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how inconvenient repeated document reviews may feel, and we truly appreciate your patience and openness in sharing this experience.
Extensive Withdrawal Process
Extensive Withdrawal Process. I played two nights ago, registered and they were quite happy to take my $500. Then when I got my balance up to $600 I thought that's enough, I'll be happy with a $100 win. Not so for Spirit. I have uploaded documents over and over and over. Only to be told that documents were rejected, although they are the ones they are requesting. I have repeatedly told them that I am working from a laptop and NOT a phone, therefore I would not be able to take a pic of my license, only upload it. They would NOT accept it. I am a senior, play for entertainment, but this is NOT fun. I can't believe they are denying an old lady $100. Shame on them!
Insofar as their response below: They allowed me to register on my laptop, they allowed me to deposit 5 times on my laptop, they allowed me to play on my laptop, yet now only documents sent via my phone are verifiable. I have told them repeatedly, my phone is not capable of downloading apps! There has been over 40 emails exchanged. Nothing.
24 May 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that your experience with the verification and withdrawal process has been frustrating. We care about our users, and all verification procedures and withdrawal requests are processed according to established security and compliance requirements. These procedures are applied consistently to all users and may require specific documentation formats or verification methods depending on regulatory obligations and account review requirements. Our support team is involved in reviewing such cases to help ensure a structured and reliable process.
Staff are untrained and no customer…
Staff are untrained and no customer service, promotions and bonus are not up to the mark VIP manager reply back is just hopeless ask you to write email and no replies for 2 days, withdrawal is so slow just to accept and process.
6 May 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that your experience with customer support, VIP communication, promotions, and withdrawal processing has not met your expectations. We understand how important responsive support, effective communication, and efficient payment processing are for our users. We care about our users, and all support requests, promotional activities, and withdrawal procedures are handled in accordance with established policies, procedures, and security requirements. Processing and response times may vary depending on the circumstances and the volume of requests being handled. We take this kind of feedback seriously and appreciate you bringing your concerns to our attention.
HIGH POTENTIAL CRIMINAL
IM NOT TALKING ABOUT HIGH LOSSES VERY QUICK AND A SHAME of a SUPPORT!
The sold my datas to others, so, that I receive 10-15 SMS from other criminal casinos! "YOU won 3500€, just LOG IN"!
I told them more than 20x to delete my datas! Even worst! I mark tham always as SPAM, but the next SPAM from SPIRIT CASINO appears in my MAIN MAILBOX again! Like this:
Spirit Casino
Hinweis: Noch nicht eingelöster Bonus
20 Freispiele ohne Einzahlung wurden ihrem Konto in Wild Cash X9990 (BGaming) gutgeschrieben. Max. Gewinn: 50 €. Umsatz: x50.
Für weitere Informationen zu unseren Veranstaltungen oder Boni besuchen Sie bitte den Bereich profil/allgemein/abonnements.
Bei Fragen schreiben Sie uns bitte über das Kontaktformular:
Geschäftsbedingungen | Ansicht im Browser | Abbestellen
1 May 2026
Unprompted review
I had a promotion available for 100%…
I had a promotion available for 100% deposit bonus, it was available in the promotions tab and under my vip section. I made the required deposit and was then told the bonus was not available to me. If certain promotions are available for certain people they should not be in everyones promotions tab.When i spoke to the chat agents they gave me two different reasons i did not receive bonus.
12 April 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your experience. We are sorry to hear that the promotion and communication regarding eligibility have caused confusion and frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Promotional offers and eligibility criteria are based on established rules that may vary depending on account status and are applied consistently within the system. Our support team handles such cases within these processes to maintain accuracy and platform integrity. We understand how this situation may feel and appreciate your feedback.
This website is a scam they will not…
This website is a scam they will not let you withdraw money you have won they make it absolutely hard and find every excuse not to pay out and and make it easy to deposit scammers.have tried numerous times to withdraw funds and keep saying system error with my bank which my bank has said there’s no system error.
4 April 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that the withdrawal process has caused frustration and concern. We care about our users, and all withdrawal requests and related transactions go through a series of checks to prevent issues and ensure a secure environment on the platform. These procedures are applied consistently to all users and may depend on verification steps and payment provider requirements. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
Signed up and made several deposits…
Signed up and made several deposits when I won and made a withdrawal I had gone through the verification process which had been declined. Reached out to customer support team and they said exactly the same thing as the last person which was it is with the department that deals with it. Not really efficient and so it forced me to reverse the withdrawal only to spend it back to the casino. In my opinion not a good site to use. Just another entertainment scam have since closed my account and bank account associated to the casino. Wouldn't recommend this site
31 March 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback and describing your experience. We are sorry to hear that the verification process and withdrawal situation led to frustration, and we understand how disappointing this may feel. We care about our users, and all verification requests and transactions go through several checks to prevent issues and maintain a secure environment. Such processes are handled by our support team in accordance with established procedures and may require additional review depending on the case. These measures are applied equally to all users to ensure fairness and protect account security. We take this kind of feedback seriously and appreciate you bringing it to our attention.
Unfortunately a real dodgy bunch
Unfortunately a real dodgy bunch. There was a 2 for 1 bonus where by depositing $45 you got a silver wheel spin straight away then a second the next day. Literally don’t think I won a spin that was more then my bet amount for the whole playing down of the deposit. Then of course I won the lowest prize possible which was 10x .20 cent spins. Of course they advertse you can win thousands, which I’m sure is True. Point being my deposit and bonus rtp was absolutely in dumps.
But most importantly and I don’t want this to be outshined by the above because this part is a lot easier to approve.
They haven’t add d my wheel spin for the second lot and their live chat has all of a sudden stopped working, when I go to press start chat nothing happens; they have removed the hyperlink and won’t respond to emails, but when I opened the chat without logging in it worked perfectly fine however there is no option to go down that allows you to actually speak with anyone. Just redirected to logging in.
My thoughts are just why? Like you could’ve just plummeted my rtp like the first time. However if you did that option you probably know for sure I wouldn’t return to deposit. But if you do this and I forget about the second spin then I might return. Idk? But real shady move.
27 March 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your detailed feedback and describing your experience. We are sorry to hear that both the bonus participation and communication with support have led to frustration and concerns. We care about our users, and all promotional offers, account activities, and related requests go through a series of checks to prevent issues and ensure a secure and fair environment on the platform. These procedures are applied consistently to all users and are intended to maintain transparency and platform integrity. Our support team is involved in reviewing such situations to ensure a structured and reliable process.
Absolute scam
Absolute scam, I don’t understand the good reviews as it’s by far the worse casino I’ve played and I’ve played many, this is a casino what doesn’t pay out no matter how much you deposit, stay clear unless you want your money stole from you.
24 March 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that your experience led to such a strong negative impression. We care about our users, and all activities go through a series of checks to prevent issues and ensure a fair and secure environment. Payment processes and game operations are based on established systems designed to function consistently for all users. Our support team continuously monitors user experience within these processes. We understand how frustrating this may feel and appreciate your feedback.
Reply from Spirit Casino
Dear Evan Eketone,
The three main components of the ideal gaming experience. We are delighted that you appreciate this and take the time to share your impressions.
Kind regards,
Spirit Casino
They just take the money and show an error!
Comes with an error in game and just takes all the money, what a theft, what a scam!!!! Don't play here, they just take your money, steal your money and show an error... Ok.....
They just took 1000€ from me this morning unfairly! DONT PLAY HERE UNLESS YOU WANT YOUR MONEY TAKEN OUT OF THE BLUE
4 March 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that the situation you experienced during gameplay caused frustration and concern. Please note that technical interruptions or in-game errors may occasionally require additional review to verify the related transactions and game rounds. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team carefully reviews gameplay records and account activity to ensure that all operations and results are processed in accordance with the platform’s policies and technical standards.
Dont be fooled by this casino they rope…
Dont be fooled by this casino they rope you in by giving you decent bonuses to aquaint for you loss, they deposit winnings immediately and are very kind but remember dont be fooled this is only in when you first sign up with them because it is not long before they try to trick you to deposit more offering you bonuses because you have asked them to close your account only to make the requested deposit amount and then they lie and dont add what they offered!!
1 March 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback. We are sorry to hear that your experience with bonus offers and account management has caused frustration. We care about our users, and all requests and promotional activities on the platform go through a series of checks to prevent problems and ensure a secure environment. Bonus offers operate according to specific conditions that are applied equally to all users and are designed to maintain transparency and platform integrity. Our support team continuously monitors such matters to ensure that promotional processes and account-related requests are handled in accordance with established security and operational standards.
Big fan here
Big fan here and every time the withdrawal is extremely fast. Support is quick and solves any doubt practically. They have got my back, that's why I keep coming back.
5 February 2026
Unprompted review
Reply from Spirit Casino
Dear Barbara Smith,
We sincerely appreciate your feedback! May your future games bring you lots of fun and success. Let us know if you have any questions.
With respect,
Spirit Casino
They stole my money
They stole my money, was winning told me I exceed a bet cap of 7.5 with a bonus active and literally stole 1200 dollars from me, my highest bet was 6 dollars the guy on chat doesn’t provide any proof, they are huge scammers I’m never gunna use them again, what a joke
25 January 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your experience. We are sorry to hear that the situation regarding the bonus conditions and bet limits has caused frustration. We care about our users, and all gameplay and bonus activity is reviewed through a series of checks to prevent problems and maintain a secure environment. These procedures are applied equally to all users and are intended to ensure compliance with the established bonus terms and protect platform integrity. Our support team handles such matters in accordance with these structured policies to ensure consistent and fair application of the rules. We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Verification
The worst ever verification procedure. Hands off guys. Fake reviews! They will never verify your account. Or at least try to verify your account before gambling on this poor website.
2 January 2026
Unprompted review
Reply from Spirit Casino
Thank you for sharing your feedback, even though it reflects clear dissatisfaction with the verification process. We are sorry to hear that your experience with account verification negatively impacted your trust in the platform. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure and compliant operations. Verification procedures are applied according to established standards and are intended to protect users and the platform, even if they may feel time-consuming or inconvenient. We understand how important transparency and clarity are during this stage of the user journey.
Terrible casino if I was you I wouldn’t…
Terrible casino if I was you I wouldn’t bother with it. I did a deposit with a bonus code typed it in myself and didn’t receive the bonus and they deny that I attach to my deposit. Spoke to customer service and they just gave bullshit excuses. Do not play this casino.
30 December 2025
Unprompted review
Reply from Spirit Casino
Thank you for sharing your experience, even though it has clearly been disappointing. We are sorry to hear that the bonus activation did not align with your expectations after making a deposit. We care about our users, and all requests go through a series of checks to prevent issues and ensure correct application of promotions. Bonus offers are applied according to predefined terms and technical conditions that are the same for all users. These processes are designed to protect users and maintain consistency, even when outcomes feel frustrating. Your feedback is acknowledged as part of the overall user experience.
# 1 voted casino
I would vote spiritcasino as the number 1 top casino to play at. They have a wide variety of good machines that actually pay, and very fast processing for withdrawals.
Highly recommend!!!!
26 December 2025
Unprompted review
Reply from Spirit Casino
Dear Elleni Roughley,
Thank you so much for your kind words! If you have any further suggestions or requests, don’t hesitate to reach out.
With respect,
Spirit Casino
One of the worst casinos I’ve ever…
One of the worst casinos I’ve ever dealt with. Every time I deposited with a bonus it didn’t work so I had to go on the chat.
Today I finally got to a place I could withdrawal and they pulled some Bs about how I bet too high … I was betting 1$ beets 2$ for a few
Scanners took my 500$ cancelled withdrawal. Never again will I use it when there are actually good casinos you can withdrawal from without issues and who load properly what a waste of time and $ scammmnmmer
4 December 2025
Unprompted review
Reply from Spirit Casino
Thank you for sharing your experience, even though it has clearly been very frustrating. We are sorry to hear that bonus functionality and the withdrawal outcome left you with such a negative impression. We care about our users, and all requests go through a series of checks to prevent issues and maintain a secure environment. Bonus usage and betting limits are governed by predefined rules that apply consistently, even if they may feel unclear in certain situations. Withdrawal decisions are processed within established procedures designed to protect users and transaction integrity. Your feedback is acknowledged as part of the overall user experience.
Good Casino Nice Bonus
30 November 2025
Unprompted review
Reply from Spirit Casino
Dear Karwan Ahmad Omar,
Thank you for your warm feedback. We are delighted that you enjoy our casino and bonuses. We wish you many pleasant moments and big wins on our platform.
Best regards,
Spirit Casino
Reply from Spirit Casino
Dear Ethan,
We are delighted that you enjoy our epic games and wide selection. We are constantly adding to our collection so that you always have plenty of exciting options to choose from. Thank you for your review.
Kind regards,
Spirit Casino
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