Ordering my Skargards hot tub was an enjoyable and easy task. The web site gives you all the information you need and the build your own feature works well. I live in a remote area but the delivery wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
In accordance with Swedish culture, all Skargards hot tubs are equipped with a stove that heats the water exclusively with wood. No electrics, no distractions, just the sound of the logs crackling and a smell reminiscent of childhood campfires.
Written by the company
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment I placed the order the communication has been excellent, keeping me informed of the shipping and delivery timetable.
The transport company also were very helpful.
Although I have not yet installed the hot tub, ( whilst I create a patio area to place it on), the build quality of this product is great.
Overall a great experience.
Reply from Skargards Hot Tubs
I am very happy with my new bath.
The team has been very helpfull and responsive for all my questions by email / phone.
The bath was delivered without any problems and easy to setup !
Reply from Skargards Hot Tubs
Ordering my Skargards hot tub was an enjoyable and easy task. The web site gives you all the information you need and the build your own feature works well. I live in a remote area but the delivery was handled expertly by the hauliers. I had high expectations for my tub and was not disappointed. The build quality is excellent and the tub is thick and solid feeling like a quality bath. The stove heats very quickly and is easy to operate. Very happy.
Reply from Skargards Hot Tubs
We visited the production site before ordering and was welcomed to see the hot tub in real life. We met a helpful person who gave us good information before we ordered.
Everything was delivered as promised and it was easy to install. Very nice finish of all components. We used it already from day one.
Reply from Skargards Hot Tubs
We have just bought our second hot tub from Skargards for our holiday business & they now include a cover & grill that we had to buy separately the first time.
Service & product excellent & would definitely recommend.
Reply from Skargards Hot Tubs
Everything worked out great. From request, support to the delivery. Except the delivery company which did not called upfront but thats usually the case even though it was requested on the CMR.
Reply from Skargards Hot Tubs
Good customer service, delivered on time, sturdy and solid build, easy to install and heats up efficient. Very pleased with the overall quality!
Reply from Skargards Hot Tubs
The time from order to delivery was pretty quick considering. Communication was great. The delivery company were very helpful - they rang to ask for a preferred day, contacted me the day before with an eta and also contacted me when they were close. The hot tub is great, took a little while to set up with the filter etc but nothing major. The lid retains heat brilliantly.
Reply from Skargards Hot Tubs
We have just purchased a Regal Dual Burn hot tub and it’s amazing . The whole process was smooth and when I rang check a few things about delivery , they were very helpful .
The chap who delivered was really helpful and went the extra mile getting it where I wanted it .
I would recommend getting the filtration system to prolong the water life , especially if you are on a water meter.
I would highly recommend buying a hot tub from them.
Reply from Skargards Hot Tubs
We have enjoyed the Skargard Regal 190 spa for over 18 months now and decided it was time for a review!
Primarily, just 2 of us use the spa about 2-3 times a week. We bought the whole setup of Regal 190, bubbles, light, flue guard, extra thick cover (bit pricy), step, drinks bar, filtration and antifreeze heater system.
We decided to have it installed rather than do it ourselves which was worthwhile as there were initial setup issues which took a couple of weeks to deal with. Importantly we took photos of the underneath during the installation which has proved invaluable when understanding where pipes and cables are routed. We treated the spa wood and steps with a preserving wood stain and 18 months on the whole set up still looks new.
The heat up time is linked with the quality of wood used, but the wood burner is very efficient and there is something quite special about the smell. If using in the evening, we pop some extra logs on when we get out so it’s a good temperature for an early morning spa (totally magical if you time it right and hear the dawn chorus!). After using for a few weeks, we purchased a second set of the excellent steps, which are strong and wide, so we could have somewhere for towels etc.
The spa tub itself is beautifully made and a joy to sit in. It's completely seamless and smooth, with soft curves and no poking out bits. The single seat bench curves around the tub allowing easy moving about. The stainless steel bubble outlets on the seat are smooth and unnoticeable, however, when turned on they are surprisingly strong!
Our only grumble is about the filtration / antifreeze system which comes as separate bulky pieces and is a pain to disguise. We built a low shed next to the spa to house the items, which ended up as a good idea as (with a bit of jiggling) one person can slide the lid onto the spa-level roof. Before we did this it took both of us to remove the lid. The outlet for the filtration system is very near the top of the spa resulting in debris on the floor not get removed, so, despite a very powerful motor, the system is not very efficient. We change the water about every 3-4 weeks, using a low level of chlorine after each use. Once drained the spa is very easy to clean.
Despite our moan about the filtration process, we do love this beautiful spa and have had many, many memorable sunsets with Prosecco, and sunrises with Coffee! We would not hesitate to recommend it.
Reply from Skargards Hot Tubs
I ordered the Rojal Dual Burn after reading many positive reviews. Unfortunately, the delivery experience was disappointing. Communication with the delivery company was very limited, and despite providing photos and important information about the access to the property, this was apparently not passed on. As a result, the hot tub was left on public land in a very unstable position. It appeared to be at risk of tipping over in strong winds, which was a significant safety concern. We were able to secure it and move it safely onto our property over the following days, which is why I have deducted one star.
The hot tub itself is well built and feels like a quality product. I did receive a unit with a few minor cosmetic imperfections, which was unfortunate. However, Martin Quiron at Skargard was responsive throughout and always proposed reasonable solutions, which I appreciated.
Overall, while the delivery process could have been handled much better, I am satisfied with the product and the customer service provided by Skargard, and I would recommend them.
Reply from Skargards Hot Tubs
Having extensively researched wood fired hot tubs and talking to a number of suppliers, Skargards were the most helpful and professional. I placed an order for a Panel 190 with accessories which arrived from Sweden in less than three weeks. Expertly packaged onto a pallet, delivery was straight forward. Unpacking and setting up was relatively simple and the quality of everything is very clear to see. Overall a very pleasant experience and a beautiful product.
Reply from Skargards Hot Tubs
High quality hot tub with the option to pay after delivery and a very helpful support team.
Reply from Skargards Hot Tubs
Honestly, this hot tub has exceeded my expectations. It heats up surprisingly fast, is very easy to operate, and looks absolutely stunning. The whole process from ordering to delivery was plain sailing, with no issues at all. I’m extremely pleased with my purchase and would highly recommend it to anyone looking for a quality hot tub.
Reply from Skargards Hot Tubs
The comms from ordering the hot tub up to delivery was very good. The product is excellent.
Reply from Skargards Hot Tubs
Great communication and advice throughout the purchase and delivery experience. The product is fantastic, straight forward to make the final connections and works extremely well, heating up to temp in a couple of hours, sometimes even one hour in the warm months. The hot tub also looks stunning and transforms the aesthetics of our garden. We couldn’t be happier with this and highly recommend it to all.
Reply from Skargards Hot Tubs
Dear Skargards Team,
We would like to thank the entire Skargards team in Sweden as well as the Swiss team for the excellent support throughout the entire process.
From the very first planning questions, through technical advice and delivery, to the first use of our Rojal 220, we always felt well looked after. A special thank you goes to Jana Müller and the Skargards Switzerland team for their friendly, competent and patient support. Every question was answered quickly and honestly, which gave us great confidence throughout the project.
The hot tub has now been installed and commissioned, and we absolutely love it. The quality, design and bathing experience fully meet our expectations. Together with our sauna and garden, it has created exactly the place we had envisioned.
A lot of thought went into the planning, and we very much appreciated the support we received from both the Swedish and Swiss teams. The product itself leaves a very high-quality impression and the entire process was professional from start to finish.
The only minor issue was that the floor protection plate ordered later for the stove area arrived with transport damage. We have not yet reported this separately, as it is a small matter compared to our overall very positive experience.
Overall, we are extremely satisfied with our purchase and would gladly recommend Skargards to others.
Many thanks to everyone in Sweden and Switzerland who contributed to making this project such a success.
Kind regards,
M. Hügli-Newen
Switzerland
Reply from Skargards Hot Tubs
What a fantastic hot tub ! The service from Skargards was excellent from day of order to day of delivery ! Easy to install beautifully crafted and as far as I’m concerned the most ascetically pleasing hot tub on the market.
Reply from Skargards Hot Tubs
I´m very satisfied with the last hot tub that I bought from Skärgårdstunnan in Sweden.
It´s fantastic to take relaxing bath in the hot tub after a working day in the garden.
Reply from Skargards Hot Tubs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.