La Sellerie de Maé Reviews 

I bought a seat saver which I did ot have a chance to try on my saddle as I am a para athlete and it takes a helper to do so, meanwhile I left my saddle overseas. When I was finally able to try it, it did not fit at all, so it is all new tags in place etc. It is very hard to get in touch with anyone, there is no email or phone number, I got auto msg from the email, then a few days later I sent the info, the lady asked if I wanted a refund or return it. I answered back and someone new then said I could not return it with no reason. I always get the same auto msg when I write now. I asked for a supervisor, no answer. No help. They sell stuff that doesn't fit no wonder it is cheap. All in French but likely the support is from China? Très mauvais - je ne les recommendez pas

As a customer from Poland, I would like to express my disappointment with the level of customer service over the past 3 weeks. The communication has been extremely poor. I have tried to contact your support team numerous times, but every time I only received automated replies that did not address my questions or help resolve my issue.

I placed two orders within a few days of each other. Before placing the second order, I contacted you to ask whether it would be possible to modify my first order by adding additional items, or whether I should cancel it and place a new one instead. Unfortunately, I received no response for several days.

I then asked if it would be possible to combine both orders into one shipment so that I would not have to pay approximately €20 twice for shipping. Again, there was no meaningful response—only automated ones. Even when I received an email informing me that the first shipment was about to be dispatched, I immediately replied explaining that I had placed a second order and would prefer to cancel the first one and submit a new combined order. My message was completely ignored.

I would also like to point out that your online store does not provide clear Terms and Conditions, which makes it difficult for customers to understand the rules governing orders, modifications, cancellations, and shipping.

I am genuinely frustrated because I have shopped with your store before, and everything went smoothly. That positive experience is the reason I chose to order from you again. Unfortunately, the complete lack of real customer support this time has significantly damaged my trust in your company. In this respect, I find your customer service unreliable and unprofessional.

I am still waiting for a response regarding my second order and would appreciate prompt assistance.

Finally, I would strongly encourage you to invest in proper service. Automated replies and AI can certainly be helpful, but they cannot replace real communication when customers have specific questions or need assistance. If your goal is to reduce costs, please remember that good customer service is just as important as the quality of the products you sell.

Kind regards,

Very quick delivery

I have emailed many times with no response for a very expensive order. Has been over a month since i purchased and it’s still not shipped.

Order number 595000262

I ordered an expensive product. The delivery time has passed, and I haven't received any shipping confirmation email or information about an extended delivery date. I don't recommend it. Don't order, they don't respond to emails. Order number: 597002549

I am really happy with the MOUNTAIN HORSE Soft Rider Leather Mini-Chaps. The quality is excellent, the leather is soft and comfortable, and the fit is perfect. They are very comfortable to ride in and give a great look.

I found them at a very good price in France at Sellerie Mae, and the entire buying experience was easy and smooth. Highly recommended.

Very fast shipping considering the date of purchase. Good quality product/brand (but that I already knew)
I will consider this company for future purchases.

Article reçu non conforme avec la photo sur le site internet
Reçu bleu, photo gris

I don't recommend this company at all! I ordered a pair of leather Horze riding boots for my daughter, checking the sizing guidelines - La Sellerie de Mae also recommended sizing down for the chosen model. When the boots came the calf sizing is much smaller and they don't fit. My daughter is a regular slim 14yr old. I asked if I can exchange them but apparently this isn't an option plus I have to pay for the return, which for riding boots is not cheap! How can this company operate? . .clearly they are not in the 21st century. So DO NOT ORDER unless you know for sure what you are ordering size wise, as the RETURNS POLICY SIMPLY DOES NOT EXIST!! Also they have a telephone number but no-one answers and they simply have a message telling you to complete an online form - completely useless!!

Broad product portfolio, competitive prices and good follow up of deliveries

There's no contact with the store. My order was supposed to be shipped today, but it hasn't shipped. They don't respond to emails or forms. The product is available on the website, but I see the delivery time keeps changing.

Super fast service, 2 x zebra fly sheets and 2 x fly masks

Items exactly as described, and

Cancelled my order without any explanation. Wrote to them twice and they did not respond.

Purchased some riding boots,..always wary with imported shipments after a dreadful experience with MHS Equestrian!,...anyway not least were they well priced, but shipment updates were accurate, regular, and arrived prior to original estimated date. Delighted!,.great supplier!

I need to write it again, as they just simply didn't ship me any products I ordered 1.5 month ago. The time to process the order is long gone, and they have not answered any of my emails for more than two weeks, why the package is since 23.07.24 in the status “En cours de préparation” (I have sent at least 25 emails in the two week period to the email they provided in my previous review). They stole 483.27 Euros from me, and I will need to contact authorities for getting my money back.
My order number - 597000182

I ordered to Germany. Fast delivery, super price and quality

Despite being told that if I accepted an order then this company would pay the customs charge, nearly a week has passed and they have failed to do so. They are not answering emails either.