SEUR Reviews 

They did not deliver a product they were supposed to deliver. I had to make a formal credit card challenge to try to get my money back. The process is still ongoing...

I'm not the person that likes to leave reviews but whenever i see a company is choosing SEUR, i immediately back off and get my deal somewhere else, even if it would cost me more. This company is the worst of the worst. Hope they close the books soon.

To bad I can not give 0 out of 5!
Things always go wrong with this company. They claim several times they tried to deliver but nobody showed up, nobody tried to ring, no communication at all 😤

I have had several packages delivered by Seur. I don’t think any of them have ever arrived at my house. I usually have to go to one of their pick up points to collect.
I sent an email asking why and the reply was that my road was not named and not surfaced with tarmac. This is not true.
It is a well known fact that seur will not drive the 7 minute journey up the mountain- on good roads, to our village. And we are paying for this awful service.

We were at home, bell works perfectly... And yet they say that no one was at home. I will probably have to pick up the package for miles again. Bad company. Really wonder why Amazon.es still works with them...

Once again this horror of a delivery company misdelivered my package to an address down the street. I complained to them, and all they could do was say they were sorry. The items to be delivered to me were the eclipse glasses for watching the eclipse. As a result of their horrendous service, I missed seeing a once in a lifetime event. Stay far away from this abomination of a delivery company.

Lost already 3 package missed delivery never coming to my house customer service don't reply really bad service

SEUR is the only company that pretends my adress does not exist. All other postal services (DHL, GLS, Amazon, Correos etc.) are able to find me. I do live in an urbinacion a little out of town so I guess they just don´t want to cover the distance.
Not only that, they choose to deliver my parcels to a SEUR Pickup Point 40km from my home. I will stop ordering items from companies that work with SEUR.

I wish it were possible to give less than one. Just the worst delivery company, they never even bother to attempt delivery just say failed and make you have to go and pick it up. Every time I get a delivery by them it’s the same, I’ve even changed address and it hasn’t changed so you can’t even blame location. Terrible service by a terrible company, avoid them!

I paid for home delivery but never received my parcel. There was no proper delivery notification, no SMS, no second delivery attempt, and the tracking was unreliable from start to finish.
Instead, my parcel was sent to a pickup point in another city, only accessible by car. It seems that customers are expected to get/ have a car , spend extra time and money because of a failed delivery .. That is unacceptable.
Based on my experiences, I would not use SEUR again.

This is the worst delivery company I have had the displeasure of dealing with. They have failed to even send my package out for delivery.

HOW IS THIS COMPANY STILL IN SERVICE IS A MYSTERY TO ME. THEY DO NOT ATTEMPT TO DELIVER, CALL OR EMAIL, INSTEAD THEY BLATANTLY LIE AND CLAIM THAT THEY ATTEMPTED DELIVERIES SEVERAL TIMES AND RETURN THE ITEM. THEIR CUSTOMER SERVICE IS BEYOND ANY REPAIR. NOT THE FIRST TIME IT HAS HAPPENED. NEVER EVER GETTING ANYWHERE REMOTELY CLOSE TO SEUR WORLDWIDE. THE WORST OF THE WORST SEUR!

NEVER USE as they do not delivery your items. No call, no text, email , knock on door or even a note to say they have call but SEUR will say they have three times when the didn't. SEUR should not be in the delivery business.

I needed to send a couple of boxes from Spain to Portugal, placed my order, paid for it, and the service never happened. Every time, they first give me an estimate of when they will pass to collect, then suddenly the status on miSEUR changes to "cancelled, there is no merchandise to pickup", when nobody every came at all. Twice! They don't even bother sending this notification by email, which just adds to extreme poor quality of this company overall.

But now for the best part: I tried filing a complaint and ask for a refund, only to get stuck in an endless loop of errors from their contact form, making it impossible to send anything.
Tried calling, another endless loop of questions from an automatic machine that hangs up without solving anything or offering the option to talk to a person.

The short of it: they take your money, provide no service and ensure it is impossible to communicate with them afterwards. Criminal, really.

Avoid SEUR Spain at all costs if you care about your packages or your business inventory. Their internal logistics and courier discipline are an absolute joke.
I shipped a high-value camera lens via an eBay transaction (Shipment Reference: ES2026EBAY0000546643) using a smart locker drop-off in Spain. The SEUR courier who cleared the locker committed an act of gross professional negligence: instead of carefully checking the documentation, they randomly slapped routing labels onto the wrong boxes.
Because of this idiot courier’s lazy mistake, my package was misrouted through the DPD Group / BRT network to Italy, and the buyer received a completely wrong item (a toy) instead of the camera lens. When I filed a formal claim with the evidence, SEUR managed to track and retrieve the wrong item back from Italy, but my actual camera lens has completely disappeared or been stolen within their own distribution network.
SEUR outsourced the delivery, shifted the blame, and failed to take any corporate responsibility for their employee's blatant mistake at the locker collection point. I paid for the shipping service, I paid for the premium insurance, and due to a reckless courier swapping stickers on cardboard boxes, my inventory is gone. Total operational failure, zero accountability, and substandard customer service. Absolutely disgraceful.

This company are dreadful. We order fresh meat online to the same address each time. Every order barr one we receive an email to say the address is wrong; alway just before the delivery window is about to expire. It is usually delivered some minutes later. As Seur do not deliver to non tarmac roads, our order goes yo our local bar. Today the bar closed at 1500. We got the email to say wrong address (as they were running late) but by the time Seur arrived, the bar was closed. The online details state the address was changed after the failed delivery. I didn't change the address as it is correct. Who knows if I will get my meat in a usable condition. They do not tell the truth.

For the third time in a row, a 3-day delivery is now on its 10th day. The excuse is always the same: there has been an unexpected delay. This is getting tiresome.

Without doubt the worst delivery company in Spain (and that's saying something). I had three separate deliveries from different companies all coming via Seur. All three were on the way then suddenly 'delayed'. Then three days later than it should have been, all three were indicated as out for delivery yesterday. One that could not be delivered before due to 'address problems' was delivered. The second one was 'delivered at 17.44 and received by someone called Lopez. My name is Alexander. So, clearly delivered to the wrong place and receiver's ID not checked (or I assume NIE number so no chance of ever finding 'Mr Lopez'). The third delivery is still somewhere in Seur's magical ether due to 'address problems'. That will be the same address that delivery one finally made it to. Why the likes of Lidl use this company for their shipping (apart from cost) is beyond me. Utterly useless.

Update - getting no reply to emails from them so thought I'd try Lola, the online AI assistant. Even she doesn't appear to work. No replies from an 'automated' system tells you all you need to know about this company. It's almost like they are trying to be as bad as possible.

the worst ever. Never delivers on time. I mean not on certain time, but never on said day. Once my package was delivered to another urbanization and left at somebody's door. It amazing how bad this company is