Scoop Insurance Reviews 

I logged into my bank account on May 26 to find out about an increase in my insurance rates. When I called them to find out why I had not been notified in advance their response, a prior broker TA stated that the notification was sent out on May 12. The ONLY confirmation that the manager who I escalated the matter (KF) states the system shows an activity. Now mind you the same manager KF blamed their own IT system for not updating the VM. We all know the IT blame and where reality sits in my opinion. Zero help is what I got. Call the insurer directly, I was able to secure a much lower rate. I will never go through another broker again and if Scoop Insurance Brokers were the only ones who had absolute domination to issue policies - then I will sell the car just to not deal with them. Record your calls and notify them of the call being recorded to protect yourself.

Was able to easily request a a change but did have some difficulty getting the documents on the app. Customer service was helpful and sent it to me within minutes.

Great help with set of policy and making sure I had all my questions answered. Price was amazing compared to what I had been paying previously.

I found this company to be extremely easy to work with. When I call in may get right to the root of the problem and always solve it. And they have some of the best customer service and prices ive seen yet.

I was extremely frustrated with Scoop Insurance. Yesterday late afternoon I had a flat tire. I called the ph# provided. I was waiting 15 minutes for someone to answer and the call was dropped. Called back again on hold for approximately 15 mins. Had to discontinue call as service worker at Toyota was driving me home.
I called Scoop this morning and spoke with an employee. He stated we do not offer CAA assistance. You get a discount on your insurance if you are a CAA member. No roadside help. It’s noted on my insurance slip on the upper left corner CAA. I explained this is very confusing and not explained to me when I signed up. If I had known I would have called CAA directly.
Please improve your communication.
Elaine Mihm

When dealing with them for a cracked windshield, they were very easy to deal with and I was back up and running within a week.

Renewing policy, or any other questions etc is so super easy. I am busy and don't have time for calls etc, and Scoop always emails me, and responds right away. My kind of customer service!

I had a couple of calls in the matter of a short time but the service was great and answer all my questions

I recently had the pleasure of using Scoop Insurance, and I can confidently say my experience was excellent! From the moment I reached out for a quote, their customer service team was attentive and knowledgeable, guiding me through my options without any pressure. The process was incredibly smooth, and I appreciated their transparency regarding coverage details and pricing. When I had questions later on, they responded promptly and were always ready to assist. Overall, Scoop Insurance made the insurance experience hassle-free and pleasant—highly recommend them!

The service representative was helpful and patient. Was able to answer all of my questions and do everything that I requested. Great service polite and friendly.

The brokers are very thorough and were able to answer my questions. They made the process easy.

I spoke with a fella named Nick at a very frustrating time and he was able to set me up with affordable insurance for my vehicle and home. His help made quite a difference at a time of confusion and grief.

Abdur was a great broker to work with, he was kind and understanding and very transparent. It was my first time shopping for insurance, so it was definitely overwhelming and he made it very simple to understand and answered all my questions.

Scoop insurance got me an excellent plan at an extremely good price they were able to help me insure a car while I was travelling on the road for a trip, Nicholas was extremely helpful and the rest of the customer service was 5 star ⭐️. I would highly recommend if you’re interested in good rates and packages at affordable options!

Easy to deal with. Clear instruction, efficient and friendly.

The agent explain all options and the difference in great detail which made a decision easier to do.
She was very friendly and even called me back when I got home to complete the application.
Thank you Maria Mendoza!!!

Ryan was really patient with me explain everything really well

Here is what made my experience great...Zeelia Rangel. Zeelia took customer service to the old days when it was up to the company and their employees to provide customer satisfaction not the other way around. Zeelia told me things that I should be asking for from my old Insurance Company. Zeelia made sure I was well taken care of. THANK YOU ZEELIA!!!!

The lady was very kind and helpful with me. Everytime i send a message i get a response back right away.

It was a great experience from start to finish. The analysis was extremely helpful, and everything was explained clearly and thoroughly. They took the time to walk me through each step in detail, which made the entire process easy to understand and stress-free.

Most importantly, they helped me save a significant amount of money. I would highly recommend their service.