Saberlight Reviews 

I couldn’t be happier with my experience with SaberLight.

I’ve bought two lightsabers from them, and they’ve both been phenomenal. The quality is fantastic, and they’ve been an absolute blast to use.

The customer service has been just as impressive. Every time I’ve had a question, the team has been friendly, patient, and incredibly helpful. They took the time to answer everything clearly and went above and beyond to make sure I was looked after. That level of support really shows how much they care about their customers.

It’s not often you come across a company that offers both amazing products and genuinely outstanding customer service, but SaberLight definitely does. I wouldn’t hesitate to recommend them to anyone looking for a high-quality lightsaber.

Thank you to the whole team for such a great experience!

I ordered a replacement lightsaber core for my Neopixel Qimir Saber, arrived in record time and I was not aware it came with a battery too so that was a really nice surprise also a new set of blade screws and Allen key. I love these guys

I purchased a lightsaber from Saberlight during their advertised “Buy 1 Replica Saber, Get 2 Heavy Dueling Sabers Free” promotion. The offer was clearly displayed at the time of checkout, and it was the only reason I proceeded with the purchase.

After receiving my order, only one item arrived. When I contacted customer service, I was repeatedly told that I didn’t add the free items to the cart — even though the promotion itself was advertised as part of the purchase. They refused to honour the offer, refused to ship the missing items, and instead kept insisting that a 10% discount somehow replaced the promotional bundle.

I attempted to call multiple times, but no one would speak to me. Every reply was a copy‑and‑paste template, and they dismissed my concerns by saying “nothing is misleading about the promotion.”

This is misleading advertising, and under Australian Consumer Law, businesses must honour promotions displayed at the time of purchase. Instead, Saberlight chose to deny responsibility and shift the blame onto the customer.

Buyers should be cautious — if a promotion is the reason you’re purchasing, make sure you take screenshots because their system and customer service won’t protect you.

First time order with these guys due to the sale they had at the time.

So I ordered my sabers which took around 2 days to dispatch. They came from their hong kong warehouse and arived in Australia within 3 days of dispatch. Id say that is a pretty good turn around.

Customer service wise, emails took about a day to respond to. Over a week to respond to fb messages. Phone was pretty good.

The sabers themselves was pretty good. The Neopixel one I got took a bit to get working but once it got going, I was thrilled!. I got the free duel sabers which have already been droped on concrete a few times and still work perfectly. Saberlight responded fairly well to my email correspondence which helped me understand the design and mechanics.

I have had good fun with my sabers and I recomend giving these guys a shot.

I’ve made two purchases from Saberlight and was so impressed by the quality of the product, I decided to leave them a review - but after googling reviews for this company I stumbled upon Trustpilots website, which shows mainly negative reviews for Saberlight, so I took the time to review other review websites of Saberlight. I don’t understand how other sites can have 200-300 reviews at over 4 stars (mainly 5 star reviews) compared to this site that shows 11 reviews mainly 1 stars. So I did some research on Trustpilot and after reading peoples reviews on reddit, I decided it’s literally a scam-based review website, and I don’t know how anyone can take it seriously. I HIGHLY recommend buying from Saberlight AND doing further research into the trustworthiness of TrustPilot before believing anything on here.

Absolutely horrendous company. Raised a charging issue got sent basic troubleshooting. Replied straight after stating it didn’t work and this was just after Xmas. 3 weeks later no response so contacted my credit card company. They’ve sent the most ridiculous email now stating I am defrauding them (not sure how the sale of defective goods, and a customer getting a refund results in fraud) and said they’re involving solicitors and a private investigator.

Honestly this is laughable. They claim to be a Uk company but then have an Australian domain and shipping from Hong Kong.

AVOID! AVOID! AVOID!!!

Ordered saberlight for my son for Christmas believing I was purchasing from a uk company. When I contacted them re delivery they said they couldn’t guarantee as this was actually being shipped from HONG KONG! It states 5-7 days for delivery however, when I contacted them they said you have to allow 1-3 to process order on top of the 5-7 days! I ordered from another company (uk) as my son wanted this for Christmas, I notified them of this and explained I no longer wanted their item, the saber arrived with me Christmas Eve and is of very poor quality compared to the other one I bought elsewhere. I contacted them for a returns label and their reply was “we do not provide returns labels” which is fair enough however, they want me to return the item to HONG KONG at my expense! They have provided me with an address but it’s going to cost a lot to return, I suspect they do this so as you do not return the item due to the expense!
Very sleazy replies from them throughout repeating “May the force be with you”
Smart ass horrible sellers!!!

Product is naff so avoid at all costs!!!

Removed light saber from box/bubble wrap and while doing so noticed a very small something on the surface below. Luckily I kept it as it later transpired it was a decorative screw (upon inspection another screw had also become detached and was in the bubble wrap bag but photos of missing/ loose screws weresupplied). Rechargable battery wouldn't fully charge and saber worked after a fashion by not following the supplied instructions. Customer service has alot to be desired and had to involve PayPal. Saberlight wanted us to return the light saber at our cost (£30) saying we hadn't supplied the requested video of the light not working.....this wasn't requested until PayPal were involved. Cheaper for us to buy an identical new battery and charger from Amazon for £5.95....if saber light had done this in the first instance andsuppliedmissingscrews, this would be a positive review. Do your due diligence and don't buy from here.

We purchased a Ezra V3 from them on the 29.10 it arrived on the 4.11. There is a manufacturing issue with it where the collar won't screw on because the thread doesn't match. We have sent photos and videos numerous times and they have sent new pieces but the issue is still the same.Now they want more videos to explain the same problem . Very disappointed and it feels like instead of listening to us they are trying to brush us off. Anyone else looking to purchase this particular saberlight will have the same problem. Definitely a manufacturing fault as it won't screw on the right way only backwards and them holes won't line up to screw in screws.

I placed an order with Saberlight and received no shipping update or tracking for several days. Since my order had not shipped, I requested a cancellation. The company cancelled the order but did not issue a refund.

Delivery company left product in unsecure location. After not receiving product, contacted Saberlight who offered no replacement or refund and are now ignoring my emails. Having to issue a dispute with my bank to claim money back.

Great, fast customer service and amazing product. Would recommend.

I am so very pleased with my Ani SE. It came in some fancy box with a nice bubble wrap coating enclosing the hilt. I use this saber as my primary combat saber now, and I am probably going too use it in my next fan film. Good stuff Saberlight keep it up.