Save Reviews 

I am not one to leave negative reviews, however the costumer service has been underwhelmingly helpful, if at all.
I need to return a garment I ordered but never wore- first you have to reach out to them, there are no return instructions given with my purchase. The customer service did respond within 1-2 business days - requesting photos - which I provided. I then had to follow up with next steps such as a return label to complete the return/refund process & never heard back from them, & have never gotten next step for returning the garment.
Will not be ordering from them again and would not recommend.

SHOULD NOT BE ALLOWED TO TRADE ordered a pair of heated gloves times two in December as a Christmas present. Total cost £120. They were very poor quality and I asked to return both pairs. They do not have a returns policy that allows for the company to return and it is based in China. I returned the gloves at my own expense. £28
I was assured by their Customer Service that they would refund the money but continue to get responses that say that this is being dealt with by their refunds department. I have no refund to date and it is now four months since I purchased the items. They are a complete fraud.
DO NOT USE THIS COMPANY/WEBSITE

I tried to return a pair of heated gloves I purchased and no one would respond to my customer service requests. Website says they are customer service oriented which is totally false. DO NOT BUY FROM THEM!

Excellent service et very descent people working there.

Shocking experience, I have never dealt with such an unprofessional and dam right ignorant company in my life!! What a hopeless company, I can’t even get them to remove their hopeless system and get a refund!! Cancel twice now to remove the piece of rubbish, anyone that deals with these idiots are mental

Completely liters my mailbox with newspaper I didn't ask for in the first pace. It's taken me nearly a year to finally get them to stop sending me newspapers and on top of that we still receive them.

Avoid Save9 & save yourself a lot of wasted time. I booked Save9 early January 25 to install for us on Wednesday 5th March. They didn't turn up & when I phoned them, said that engineer unable to installation due to emergency. I was not impressed, but they promised to come out today 7/3/25. I stayed in all day again, but as no engineer had come out by 4pm I phoned & they reassured me that an engineer would come out before the end of the day. Now 6.30pm, but let down again. If this is the service at installation, I have no confidence that Save9, would help if there was a problem once installed. Any recommendations on other 'reliable' providers would be appreciated.

They are crooks. Run as fast as you can from them.

I am a regular customer of Save co and I found MAHEJBIN one of your staff she is the star of Save Co Cash and carry very organised well informed very helpful and courteous other staff is good as well but she is the BEST

Mahejbin went out of her way to assist me and what I needed. The store always has everything I need and is a one stop shop with fresh ingrediants and meats.

Mahejbin very respectful and very nice customer service

magasin Save Wagram (Paris): service remarquable: rapidite, gentillesse, professionnalisme!

Litering everyone's lawn with this worthless crap.

I had such a bad experience at Save.co Stratford Westfield I thought the best way to explain it is to copy my key emails as my review. They broke my phone 4 times and over almost 4 months I did not have a working phone. My iPhone 6 was almost new and in very good working condition until I took it to Save.co to replace the screen. I am a working mother and so this made life quite difficult.
Please see below:

22.08.16
So I am afraid I am a bit fed up. On 30th may you changed my daughter's screen but forgot to put the part the holds the button in back and so we had to return (your colleague pointed out it was missing and the previous repair we had with Save is the only repair we have had) – your colleague replaced the part.
On 2nd June Save replaced my smashed screen. The screen very quickly became faulty and I was unable to send texts or use the lower part of the screen – I basically wasn't able to use my phone for a week or so until I was able to return to Westfield. This caused me no end of headaches and made my week extremely stressful. But when I did return you changed the screen again and reassured me that it would be fine. This second new screen also began to go wrong and the button began to move about/wobble and so I had to return yet again, also ordering a new housing unit on your advice. You then fitted another new screen and the housing was replaced. Now the third new screen is glitching, the lens just dropped off the camera and Apple Pay hasn't worked since your fix. I am also having trouble with GPS.
Not one of your repairs has ever actually worked, the whole thing has caused me a great deal of stress and inconvenience as I have – as a result – had several weeks where my phone has been unusable. I have also had to make five trips back to see you. I am afraid that it is not reasonable customer service and I am at the end of my tether.
I am a busy working mother and life becomes extremely difficult without a phone.

I sent multiple 'Can someone please reply to my emails' requests.

13.09.16
I have returned from my holidays. While away the wifi wasn't working properly and the GPS and Apple pay are still completely broken. The phone continued to glitch and the sound on/off button has gradually stopped working (I am unable to switch the phone to silent. There has also been something rattling around (it sounds like a screw) inside the new casing that your colleague replaced.
I have planned to take my phone to Apple this week to find out what needs to be done – not that I have the time to do so.
But the screen completely died this morning. The phone rings but I am not able to answer it as the screen is totally unreactive.
I am in the process of setting a new business and you cannot even imagine how difficult this makes things. And so I am going to have to take time off work to urgently get this seen to by Apple.
So I would like you to please guarantee that you are going to refund past costs and any further costs with Apple.
I had a great working phone when I first brought it to you.
If required, I will take legal action as I am so very annoyed about this. Please respond as a matter of priority.

I sent multiple 'Can someone please reply to my emails' requests.

19.09.16
Thanks. Just to ask though, changing the casing immediately broke the GPS, Apple Pay and wifi (it worked sometimes if v close to box) and the phone glitched from the outset too. Do you really think I should be paying for that? It meant I had a phone that only partially worked for several weeks at a very busy and also intense (with my son's allergic reactions) time for me - causing so much stress.
Also, having experienced repairs that have actually made my phone worse each time I am actually quite nervous about further problems and wasted time. If the phone is not fixed this time can you or your managers please guarantee that you will cover any further repairs I have to have with Apple?
I think this would only be fair given how patient I have been with so many problems occurring?
Thanks,
Laura

I sent multiple 'Can someone please reply to my emails' requests.

26.09.16
Thanks. I did however leave the phone with your colleague 13 days ago on 13.09.16. Is it possible to update me now?
And can someone please reply to confirm that if I have any further problems with the phone that you will cover the cost of it being fixed by Apple?
Thanks,
Laura

I sent multiple 'Can someone please reply to my emails' requests.

26.09.16
Er, sorry but can you please explain what are you saying?
You have fitted three faulty screens in a row and then changed the casing, which BROKE my phone. From the day you did that, the GPS, Apple Pay, Wifi and various things ceased to work and the phone gradually died.
So how are you going to fix this? You have caused me about 6 weeks of loss of productivity and huge stress without a working phone. I came to Save.co with no problems, except a cracked screen. Since that first visit in June I have experienced non stop problems as a result of your 'fixes'. And has it really taken 13 days for you to get to this latest email?!
If I do not hear back from someone today with a viable plan then I will be contacting a lawyer. I have clearly documented everything.

I sent multiple 'Can someone please reply to my emails' requests.

30.09.16
I am actually slightly blown away that I have still had no response?

12.10.16
Seriously? Can I please have an update and my phone back?!

On 21.10.16 Save.co refunded me for the cost of a refurbished second-hand iPhone 6. That's all! I was left without a working phone for almost 4 months. Really not impressed.

Replacement of an iphone 6 screen. The screen desn't support cold climat then starts to glitch, freeze and bug in all ways. The iphone is useless when it's cold.
One month after replacement, the screen simply disconnected from the structure..
I should have repaired it with apple support.