SAVA Bike Reviews 

154
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that these bicycles deliver exceptional value alongside impressive overall quality. Many people also point out that orders arrive remarkably quickly, and the products are securely packaged for safe transit. However, some customers also noted frustrating issues with damaged components arriving in the mail alongside delayed customer support responses. Some reviewers faced unexpected challenges with incorrect sizing and wrong replacement parts that significantly complicated their overall experience. Additionally, a small group of people mentioned that getting timely resolutions from the support team proved difficult.

What people talk about most

Product

People report ambiguous experiences with product, noting both high satisfaction and occasional drawbacks.... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the build, finish,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly. Many consumers... See more

Price

Customers had positive experiences with price, highlighting that the bikes offer great value and an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received... See more

Rated 4 out of 5 stars

Overall very satisfied with SAVA A7 Pro for the price. I've only encountered two issue with the bike. The rear tire locked up during a hot windy 80 mile ride and the tire cords started breaking arou... See more

Rated 4 out of 5 stars

Beautiful bike but the rear derailleurs was damaged in transit. After 3 months waiting I was not about to send it back. A little disappointed about that. Otherwise is a nice bike.

Rated 4 out of 5 stars

This experience with purchasing the Sava bike has been great. I went with four stars mostly due to the quality of the handlebar tape. It was worn right out of the box and has only gotten worse. The... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store

Written by the company

Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.


Contact info

3.9

Great

TrustScore 4 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(154)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buying a bike online

First time buying a bike online. Great experience. I didn’t know about this brand before but this is definitely the best bike I have ever owned. Delivery service was outstanding. Communications about the delivery were perfect. The quality of the bike is great. And the price, unbeatable.

4 June 2026
Rated 1 out of 5 stars

If your like me your indecisive about…

If your like me your indecisive about SAVA and are checking reviews. My package got stuck at fed ex due to being damaged and they are refusing to refund money or send replacement. It’s not worth waiting 30+ days to start your cycling journey.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Awesome bike….

Bike was delivered on time and easy to assemble, the bike is awesome to ride and is heaps better than my Trek. I am now looking to purchase a sava road bike as my experience with this bike has been so good.

8 May 2026
Rated 5 out of 5 stars

Good product

Bicycle The company isn't well-known in the West, so I took a chance and decided to try their product. The order tracking updates and the delivery time were clearly communicated, and I didn't encounter any issues. Both the packaging and the bike itself were well-presented and of high quality. Assembling the bike was simple, and I was ready for my first ride in just 20 minutes. I am very satisfied with both the product and the company. The only thing left is to see how well the bike holds up over time.

11 May 2026
Rated 5 out of 5 stars

Sava customer service has been great

Sava customer service has been great. I had to take my bike in to a local shop for tightening and a bent derailer hanger due to shipping and Sava customer service covered the costs and were ready to assist

Once my Sava a7l pro was done with the shops I was ready to hit the road and the bike. is an eye catcher people have asked where i got it and were surprised when I told them about the specs and the price.

The bike has exceeded all my expectations and I can't wait to get another Sava bike when the time comes

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Buying/working with Sava & the customer…

Buying/working with Sava & the customer support team has been nothing short of stellar. Lemme say this again, THEIR SEVICE HAS BEEN NOTHING SHORT OF STELLAR!

The ordering process was simple, easy, and literally straight forward. Just know your measurements to match with the right size bike.

Now for the real experience, I reached out to the supper team initially to ask about a “missing” bottle cage. That’s when I met Gary. FYI, if Gary’s managers see this, give him a raise, he was friggin awesome! Gary quickly assured me that the bottle cage wasn’t missing but was coming in another shipment separately. He was super down to earth and calming, which is appreciated. I told Gary about any findings out of the box, like slight brake rub on my front rotor, my front brake pistons not retracting, and asked about a possible missing axle cap for my rear wheel. Once again, Gary had the right answers and explained in depth the situation. No missing cap, simple design difference in the front vs. rear, and for the brake rub & brake pistons he suggested I take it to a proper bike shop to have it checked out, and they would cover it. WHAT?!?! Now THAT is great customer service.

Throughout this process, Gary asked me how I was doing, about the ride, how I’m feeling, just being an all around caring person. Gary was dope!

5 solid stars from me!

23 June 2026
Unprompted review
Rated 4 out of 5 stars

This experience with purchasing the…

This experience with purchasing the Sava bike has been great.
I went with four stars mostly due to the quality of the handlebar tape. It was worn right out of the box and has only gotten worse.
The bike was packed well and the assembly went ok. There could've been a little better instructions or pictures. More detail perhaps.i flubbed mounting the handlebars.
I am, for the most part, happy with the purchase. I would give 4.5 stars.

17 April 2026
Rated 5 out of 5 stars

Sava’s customer service is great

Sava’s customer service is great, they respond promptly and are very attentive to our needs. I accidentally ordered the wrong size, so I emailed to change my order, and the representative ensured I was getting the right size

2 April 2026
Rated 1 out of 5 stars

Absolutely the WORST customer…

Absolutely the WORST customer experience of my life. After the item arrived to me severely damaged, the shipping protection I paid for would not cover me, and the seller would not let me return the item. It took WEEKS to come to an agreement- and still was unable to return the item for a full refund. I was lucky enough that someone wanted to purchase the item from me as is, and Sava only returned the difference. BEWARE- unless you want an item that arrives to you damaged with no resolution.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the SAVA A7l Pro 105 R7120…

I purchased the SAVA A7l Pro 105 R7120 Full Carbon Road Bike 24sp. I can truly say that I LOVE this bike. It's very light and fast. When you want to go fast on the flat or going up hill, it responds immediately no hesitation. I will be purchasing another SAVA bike very soon. You have a customer for life.

14 March 2026
Rated 5 out of 5 stars

Quality and price!

The bike is really amazing for the price. Customer service is decent as they responded quickly when I had a small issue with damage during shipping.

18 March 2026
Rated 3 out of 5 stars

The bike was damaged during shipping

The bike was damaged during shipping. .I purchased the additional shipping insurance, but instead of a return and replacement, the SAVA supporting people wanted to repair the bike, which was rather challenging for someone who is not hands-on to go through this process...I spend almost a full month making multiple trips to a local bike ship during the process...at the end, SAVA paid all the repair costs.

15 March 2026
Rated 5 out of 5 stars

SLR-8 Blade

There was shipping damage to the box and subsequently a missing part. I contacted the company and had a replacement part shipped within days.

I had a custom fit after I had the bike so modifications could be made (primarily wider and raised handlebars). The handlebars drop quite a bit which works for some people but not for me.

The bike shop was impressed with quality of parts for the price. I've had several compliments on the bike.

I love the ride of the bike and recommend a fitting. The cost of a fitting and modifications still comes below a big name carbon fiber bike.

I've put 400 miles on it in the last 6 weeks.

11 March 2026

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