Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received... See more
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Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.
Contact info
China
- savadeck-bike.com
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First time buying a bike online
First time buying a bike online. Great experience. I didn’t know about this brand before but this is definitely the best bike I have ever owned. Delivery service was outstanding. Communications about the delivery were perfect. The quality of the bike is great. And the price, unbeatable.
If your like me your indecisive about…
If your like me your indecisive about SAVA and are checking reviews. My package got stuck at fed ex due to being damaged and they are refusing to refund money or send replacement. It’s not worth waiting 30+ days to start your cycling journey.
Awesome bike….
Bike was delivered on time and easy to assemble, the bike is awesome to ride and is heaps better than my Trek. I am now looking to purchase a sava road bike as my experience with this bike has been so good.
Good product
Bicycle The company isn't well-known in the West, so I took a chance and decided to try their product. The order tracking updates and the delivery time were clearly communicated, and I didn't encounter any issues. Both the packaging and the bike itself were well-presented and of high quality. Assembling the bike was simple, and I was ready for my first ride in just 20 minutes. I am very satisfied with both the product and the company. The only thing left is to see how well the bike holds up over time.
Great great great!!!!
I LOVE THE BIKE GOOD GOOD PRICE IN USA…
I LOVE THE BIKE GOOD GOOD PRICE IN USA THE BEST PRICE YOU NEED FREE TO Shirt WITH THE BIKE GOOD FOR YOUR COMPANY
Sava customer service has been great
Sava customer service has been great. I had to take my bike in to a local shop for tightening and a bent derailer hanger due to shipping and Sava customer service covered the costs and were ready to assist
Once my Sava a7l pro was done with the shops I was ready to hit the road and the bike. is an eye catcher people have asked where i got it and were surprised when I told them about the specs and the price.
The bike has exceeded all my expectations and I can't wait to get another Sava bike when the time comes
Great customer service
Great customer service. They responded well and timely. They helped give answers when I needed them to do so.
Buying/working with Sava & the customer…
Buying/working with Sava & the customer support team has been nothing short of stellar. Lemme say this again, THEIR SEVICE HAS BEEN NOTHING SHORT OF STELLAR!
The ordering process was simple, easy, and literally straight forward. Just know your measurements to match with the right size bike.
Now for the real experience, I reached out to the supper team initially to ask about a “missing” bottle cage. That’s when I met Gary. FYI, if Gary’s managers see this, give him a raise, he was friggin awesome! Gary quickly assured me that the bottle cage wasn’t missing but was coming in another shipment separately. He was super down to earth and calming, which is appreciated. I told Gary about any findings out of the box, like slight brake rub on my front rotor, my front brake pistons not retracting, and asked about a possible missing axle cap for my rear wheel. Once again, Gary had the right answers and explained in depth the situation. No missing cap, simple design difference in the front vs. rear, and for the brake rub & brake pistons he suggested I take it to a proper bike shop to have it checked out, and they would cover it. WHAT?!?! Now THAT is great customer service.
Throughout this process, Gary asked me how I was doing, about the ride, how I’m feeling, just being an all around caring person. Gary was dope!
5 solid stars from me!
This experience with purchasing the…
This experience with purchasing the Sava bike has been great.
I went with four stars mostly due to the quality of the handlebar tape. It was worn right out of the box and has only gotten worse.
The bike was packed well and the assembly went ok. There could've been a little better instructions or pictures. More detail perhaps.i flubbed mounting the handlebars.
I am, for the most part, happy with the purchase. I would give 4.5 stars.
Sava’s customer service is great
Sava’s customer service is great, they respond promptly and are very attentive to our needs. I accidentally ordered the wrong size, so I emailed to change my order, and the representative ensured I was getting the right size
Absolutely the WORST customer…
Absolutely the WORST customer experience of my life. After the item arrived to me severely damaged, the shipping protection I paid for would not cover me, and the seller would not let me return the item. It took WEEKS to come to an agreement- and still was unable to return the item for a full refund. I was lucky enough that someone wanted to purchase the item from me as is, and Sava only returned the difference. BEWARE- unless you want an item that arrives to you damaged with no resolution.
I purchased the SAVA A7l Pro 105 R7120…
I purchased the SAVA A7l Pro 105 R7120 Full Carbon Road Bike 24sp. I can truly say that I LOVE this bike. It's very light and fast. When you want to go fast on the flat or going up hill, it responds immediately no hesitation. I will be purchasing another SAVA bike very soon. You have a customer for life.
Great bike and great price
Great bike and great price! very well made and rides smooth as butter!
Quality and price!
The bike is really amazing for the price. Customer service is decent as they responded quickly when I had a small issue with damage during shipping.
The bike was damaged during shipping
The bike was damaged during shipping. .I purchased the additional shipping insurance, but instead of a return and replacement, the SAVA supporting people wanted to repair the bike, which was rather challenging for someone who is not hands-on to go through this process...I spend almost a full month making multiple trips to a local bike ship during the process...at the end, SAVA paid all the repair costs.
SLR-8 Blade
There was shipping damage to the box and subsequently a missing part. I contacted the company and had a replacement part shipped within days.
I had a custom fit after I had the bike so modifications could be made (primarily wider and raised handlebars). The handlebars drop quite a bit which works for some people but not for me.
The bike shop was impressed with quality of parts for the price. I've had several compliments on the bike.
I love the ride of the bike and recommend a fitting. The cost of a fitting and modifications still comes below a big name carbon fiber bike.
I've put 400 miles on it in the last 6 weeks.
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