Delivered the right product in good condition though bit late than promised. Satisfied with the service and the product. Suggested app SHOP for status update does not add any value! It shows 'waiting... See more
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See what reviewers are saying
Both delivering and customer service are great. Only drawback is our local post company in Norway because they take over in Norway and replace the original og original internasjonal package number wi... See more
Delivery tracking was confusing. It showed the package as delivered when it had only reached the warehouse, and the final delivery had to be coordinated manually. Since the package weighed nearly... See more
Easy purchase, good price and a quality product! Only thing that slightly takes you down from 5 stars was the delivery time and the cost of the delivery. Very satisfied customer indeed.
Company details
Written by the company
Satana.dk - Webshoppen for hele familien
Contact info
Tømmergade 15, 6830, Nr.Nebel, Denmark
- 25 94 24 84
- kontakt@satana.dk
- satana.dk
4.2
Great
42K reviews
Asks customers to review
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s is my first experience purchasing…
This is my first experience purchasing from your website.
13 July 2026
Good Experienced
6 July 2026
frequent updates
6 July 2026
Fine
Fine, but one have to expect that the items are of a cheap variety. You get what you pay for.
7 July 2026
This is good 🥰thank you
8 July 2026
Ordering was quick and easy
Ordering was quick and easy - and shipping was even faster. Many thanks!
7 July 2026
No problem...kind and helpfull
29 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Packard arrived at reight time
2 July 2026
Reply from Satana
Hej Lene.
Tusind tak for din flotte anmeldelse! 😊 Det glæder os at høre, at din pakke kom frem til tiden, og at alt forløb som forventet.
Tak fordi du tog dig tid til at dele din oplevelse – det sætter vi stor pris på.
Venlig hilsen
Louise
Shit product
Shit product. A so-called air cooler was nothing more but a fan and some cloths.
3 June 2026
Reply from Satana
Hej Peter.
Det er vi kede af at høre, at produktet ikke levede op til dine forventninger.
Vi oplever heldigvis, at rigtig mange af vores kunder er glade for luftkøleren, men det er vigtigt, at den bruges korrekt og man læser vejledningen til den. Hvis der blot blæses luft igennem uden koldt vand, vil den fungere som en almindelig ventilator.
For at opnå den kølende effekt anbefaler vi, at du fylder beholderen med iskoldt vand og gerne tilsætter isterninger, så vandet holdes koldt så længe som muligt. Det gør en mærkbar forskel.
Jeg bruger den selv på varme sommerdage og har haft rigtig gode erfaringer med det.
Hvis du er i tvivl om, om din luftkøler fungerer korrekt, er du meget velkommen til at kontakte vores kundeservice, så hjælper vi dig gerne.
Venlig hilsen
Louise
Quick delivery and a good price.
30 June 2026
very satisfied with the fast delivery…
very satisfied with the fast delivery and product quality
22 June 2026
Very satisfied.
22 June 2026
Reply from Satana
Hi Tamara
Thank you for your feedback, and we're sorry to hear that you haven't received your order yet.
According to the DAO tracking information, the parcel was unfortunately damaged during transport and has been sent for inspection by the carrier. This situation is unfortunately beyond our control, but we understand how frustrating the delay must be.
Please contact our customer service if you haven't already, and we'll be happy to help find a solution as quickly as possible.
Kind regards,
Tina / satana
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