Next Reviews 

TERRIBLE. Promises no solutions no money back. Never buying anything here ever again

I got my dress and very happy.Adrianna Poppel dresses are very good quality. Fast delivery!Thank you

Still waiting on the credit for my return. They claim to have easy returns but it’s a fiasco. I have all the documentation they requested. Something fishy going on here! They should at least drop their claim of Easy Returns. Find a different marketing slogan!!

After reading all the negative comments from other customers, I was quite pessimistic about receiving my order. In fact, even five days after placing the order, the status did not seem to change, which made me concerned about the delivery.

I contacted customer service via WhatsApp. After an initial response from the AI assistant, I was connected with a real customer service representative, who informed me that the package had already been shipped and that the delivery was still expected to arrive on time.

And they were right! The tracking information only appeared shortly before the delivery, so I think this part could definitely be improved, as having earlier tracking updates would provide more reassurance to customers.

That said, overall I am very satisfied with my experience. The delivery arrived on time, the customer service was helpful, and most importantly, I am very happy with the quality of the products.

The return process is extremely stressful. First of all when you try to return, there is no paper or digital proof given when you hand over the package at the drop off point. Luckily I took a photo of the package label before handing it over and was able to track the package with PPL to prove I sent it. In my next account no return was visible, a week later still nothing. No confirmation. I had to email with the PPL tracking screen shots which show they received it back many days ago, then magically they say they have just received it today. They say they have sent the refund but nothing is registered with my bank. It's a lot of money as well. It's so inconvenient and stressful. If I don't get it I need to file a complaint and proof with the bank. I just would not put myself through it again.

Order never received. After 10 days still nothing. Customer service replied 2 days later and said it should have been delivered that same day. Not true. Wrote back nothing received and received a return confirmation for the entire order the day after!! Incredibly bad service

When I read comments first I was afraid that it's a scam. But my order arrived exactly in few days as was mentioned in the email. Quality of skirt, size were super, it's not like on Temu that it can come completely different, no toxic smell. Size was perfectly much me. I would like to order from them in a future if they not fu*ed up my future orders 😅

DONT BUY AT THE COMPANY. I RETURNED SOMETHING BUT THEY WILL NOT GIVE ME MY MONEY BACK. PLEASE DONT MAKE THE SAME MISTAKE AS I DID

Their delivery partner DPD made fake delivery attempt, and then left my package to a FAR pickup point, and didnt provide any pick up code.
Since I cant get the package I reach out to NEXT, and they stated they will follow-up with delivery partner, and I should get an email.
Since I never got a feedback, I reached out again to be further disappointed, that they havnt taken any action on my complaint in 3 days, and cant even find any updates.
Wrote to their CEO, lets hope he can fix things.

What a pathetic customer service

Actually so good for value, really good prices and delivery is fairly fast

Phone line were brilliantly helpful after email incorrectly entered by store assistant.

Placed an order yesterday, completed every step, but instead of receiving a confirmation like any other international webshop, I received an e-mail saying my order was cancelled. As it was paid for with my VISA, not anywhere near the weekly limit, approved by my bank it was kind of baffling. Used their chat, which just insisted it was my bank who had denied payment. Obviously not. So I dig deeper, and discover Next uses an outdated payment provider not suited for international customers as it doesn’t know foreign letters like æ ø å that are used in the majority of Danish addresses, meaning it will decline perfectly valid payments. The only other payment option is paypal, who was recently found completely deceptive with the whole Honey scam (so nope, not an option).
Maybe update your payment options to maybe just 2013? That way you can still get online business from countries that use characters apparently unknown to your systems.

Also, make it easier for people to delete their accounts. You shouldn't have to fill out an extensive form when you're logged into your account. This whole experience was the perfect example of how NOT to run a webshop/app.

Super speedy delivery: 2 days! The item got really ugly after washing my item so I contacted customer service. I had to wait 5 minutes, but great service: really kind communication of Khushboo and got refunded. Amazing service!

Awful company 'made online payment ' they say they never received it ' ive shown them 4 times babk transaction 'still they dont believe you ' bank confirms its been paid ' yet next still deny it ' they dont believe anything you say

I have waited over four weeks to receive my order to be told on the day of delivery at 11 pm that my order will not be sent with no confirmation of when it will be sent as I needed these items for the Friday and they should’ve been delivered on the Thursday which I had arranged for someone to stay in all daythis is not acceptable. They will not let me cancel it as they say this order has been sent but still shows that it’s in the warehouse. i’ve explained that I’m going away and no one will be home to receive the order and all I get is they cannot cancel it. Would you like return or someone else can collect it for me? I’ll receive it for me but I have no one else to receive our collector. customer service will not get back to you would never use again

The no options for RETURN!!!! you will be stack with your items. Quality not so great does not looks as in the picture. Said is made from cotton, but is a questionable, (i order kids teeshirts, long sleeve shirt)I'm very disappointed, (fabrics not a cotton, very thing)

I agree with previous reviewer … this site is hopeless! If I could give them no stars I would. I ordered on 7 May for delivery a week later but the order parcels never left warehouse. I was offered a refund and told due to a glitch I should re order. I did. A week later same problem … parcels have never left the warehouse. I have wasted lots of time on chat bot and on the phone e to customer services who apologise and offer yet another refund which I don’t want. I just want my order! Seriously don’t bother using this site it’s a waste of time and effort on everyone’s part.

I ordered from Next Direct on the 19th of April, with a very optimistic delivery estimate of the 23rd of April to Thailand. Shockingly, that didn’t happen — because the parcel was handed to the ever‑impressive Rich Express.

My parcel finally arrived in Thailand on the 2nd of May, and I paid the VAT almost immediately. You’d think that would help things move along. Spoiler: it didn’t.

Since then, it’s been a masterclass in incompetence. Email after email, phone call after phone call, and as of the 15th of May… still no delivery. Rich Express has provided absolutely no updates, no communication, and no sign they have the faintest idea what they’re doing. At this point, I’m not convinced they could locate their own office, let alone my parcel.

If your order with Next involves Rich Express, do yourself a favour — don’t place it. Truly terrible experience from start to finish.

Fraudulent company. Ordered a dress for $300. First package was MISSING the dress. It took 4 weeks to get my refund and I spent many many hours with their customer service trying to stall it. Second order I got the wrong size. Return worked the same way. They try to stall you, will not pay out your return and you have to fight to get your money back. I will never buy from them again. STAY AWAY

On a Saturday afternoon I spent 2 hours trying to place a EUR +300 order. I entered the full data for checkout 5 times, I h
had 3 "nice" conversations with the chatbot, and I chatted with two agents. I followed their advise, but 2 hours later I still could not check out. I ended plavjng an order with a competitor.
It is amazing how Next think they can provide such service while selling luxury products!