Napo Pet Insurance Reviews 

What an amazing service first thing on a Sunday morning. The vet was knowledgable, so helpful and I now have 1 happy dog.

Vet answered our questions and advised in person vet visit was best but assured us not an emergency so to arrange for next business day as weekend today.

Claiming is very easy and always paid timeously.

This was my first time making a claim with Napo, and I’m extremely happy with the experience. I’d heard mixed reviews beforehand, so I was a little uncertain about how the process would go, but Napo handled everything incredibly quickly and all of her emergency surgery has been sorted.

I actually had more issues dealing with the vets than I did with Napo! Really impressed with how smooth and stress-free the claim process was, especially during such a worrying time. Super happy with the service — thank you, Napo!

Didn’t pay out for my cat Luna’s dentistry because apparently she hadn’t had a dental checkup within a required timeframe and we were out by a few months. It would be nice if they made it clear that this is necessary because it is not intuitive.

The claim was dealt with quickly and efficiently and I would highly recommend Nap pet insurance

My dog has had a series of stomach bugs over the years and I recently changed to NAPO
Five months after joining I noticed that she was being sick and had diarrhoea so took her to vets.
She had usual treatment for bugs and upsets which this time failed to work.
Ultimately she has now been diagnosed with inflammatory bowel disease.
I put in a claim to NAPO as a result of this, and it was declined as she has had previous gastro-illness.
She has never had or been diagnosed with IBD before, and they declined the claim.
Using occasional bugs as an excuse to call this a pre-existing condition is disgusting and wrong. the whole point of having insurance is that at a time of extreme worry and concern, the one thing that you don't need to worry about is the cost of the medical investigations. In this case, Napo straight declined. Hugely disappointing and I will be making a complaint and ultimately be taking this to the ombudsman

Napo are very good and always get back to you to let you know about your claim also when the payment will be made.

What I do I pay the vet, and they sort out the claim in for me.

If you need to take your pet back for the same issue, make sure you tell the vets to put continuation on the claim form so they don't charge you the excess again.

When you email them about any queries they don't take long to reply.

I would recommend them.

Easy to initiate a claim and very quick to respond and pay out. The 24hr video vet consultations are also incredibly helpful. I have had my policy a few years and never needed it until last weekend when Buster required emergency surgery for an obstructed bowel. The vets were able to claim directly through Napo and I am so relieved we had the policy - it made a very upsetting and anxious time far easier than it would have otherwise been. Thank you Napo! From Leanne and Buster 🐾

The vet was amazing. Got an appointment straight away and she was very thorough and calming

We have been with Napo for two years now and have had to use them a few times for our two Springers. We have had nothing but great customer service from this company from start to finish. Simple the best!

Tamara was really friendly professional and we felt like we were not being rushed at all. Explained all to us very well and took time to explain, thank you.

Excellent service, good advice given, excellent on time and professional

Very good I have three dogs insured by napo and they pay out quickly

I am new to Napo and I can not fault them. A week ago I used the free Just vet app that you can download and use for free when your with Napo regarding my cockapoo Bonnie and it was so easy to use. The vet video called me and said to make an appointment with my vet within 24hrs and it put my mind at ease. Would recommend.

At first when I started the process of making the claim, I was a bit disheartened to find out an email needs to be sent to the vets, as I’d been informed by the veterinary practice they don’t work directly with any insurance company. However the following day it’s all been sorted & payment is due shortly. I’m very impressed.
Many thanks Napo

Went through my Napo pet insurance to speak to FirstVet after having no luck with my usual vet. The lady was very thorough, friendly, listened to my concerns and gave some advice. Assured me that I can call back throughout the night if I have any problems.

Brilliant fuss free service.
My claim was handled promptly and efficiently.
I would highly recommend Napo.

Always quick payments. Excellent insurers for my dog

What a great experience from the time I connected with a vet online I had a video call within 30 minutes and the vet was great she put me at ease and reassured me that my fur baby was in no immediate emergency and gave me the best advice, thank you Napo as where I live my vet is 20 minutes away, what a great kind, fast service 🙏