Naked Kiwi Reviews 

64
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the responsive customer service team, noting that helpful staff members go out of their way to resolve ordering problems efficiently. Buyers also enjoy exploring the diverse range of apparel available on the platform, often finding comfortable and well fitting items for everyday use. Some reviewers were not happy with the lengthy delivery times, mentioning that packages frequently take several weeks to arrive because items are shipped from overseas. Additionally, a few people pointed out that clothing sizes can run quite small, frequently recommending that future shoppers order a size up to ensure a better fit.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the exceptional quality, soft... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and reliable... See more

Quality

Customers consistently note ambiguous experiences with quality, where many reviewers praise the great... See more

Order

Users describe ambiguous interactions with order experiences, as while some reviewers report fast delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support agents are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Drop shipping company. Ordered clothes in 3XL and they were a Chinese 3XL (labelled US XL) meaning my loose boxers were tighty whities. Customer service provided a 50% refund as they’d posted measurem... See more

Company replied

Rated 4 out of 5 stars

It took 16 days for this package to arrive, which is actually within the time range in the original email, so I cant really complain and im happy with the product. But what I will mention is that in t... See more

Rated 5 out of 5 stars

I made a mistake in my order; the fault was mine and I was angry with myself because I thought I had wasted hundreds of dollars in placing the wrong order. I am a pensioner on a fixed income so the l... See more

Company replied

Rated 5 out of 5 stars

Finally I have found a company that offers a great range of bikini cut mens swimwear. I have shopped around the world looki g for the perfect fit, and these guys have provided. I have found their cust... See more


Company details

  1. Clothing Store

Written by the company

Our store offers a wide range of bold apparel and underwear, designed to help you express your unique style. With our base in New Zealand, our mission is to make sexy underwear and apparel more accessible to everyone.


Contact info

3.6

Average

TrustScore 3.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(64)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lots of colorful options and styles

Lots of colorful options and styles. Quality is great. Materials are soft and nice. Shipping time is slow, but its free shipping, so it kind of balances out. Order a size up on everything.

29 October 2026
Unprompted review
Rated 4 out of 5 stars

Good performance.

The company is doing well. Just unfortunate that with my last order, that it took so long to process. However, I did appreciate the ability to track the progress of everything.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

The items I have bought are of good…

The items I have bought are of good quality and delivered as promised the second time when used Royal Mail and not like the first time when used everi which I never got
Having said that I ordered again
Items were very good for the price
Some products ment for small bodied guys lol were made in china like everything these days
But I’ll give 95 out of 100
Keep it up

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Simple and easy to browse

Found the website very simple and easy to use and my order was quickly delivered to me as well. Couldn’t fault any of my purchases at all and definitely will be back to get some more sometime soon. 😉

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered from the UK and very impressed…

Ordered from the UK and very impressed with the speed of the delivery in just 6 days! Tracked throughout which was great too. On arrival, the quality was exceptional, the fit superb, and I will certainly order more in the very near future. Thanks Kiwi!

29 October 2026
Unprompted review
Rated 1 out of 5 stars

Dont buy

I needed to buy some glasses and needed them fairly soon. I ordered 3 weeks in advance and it still hasn’t even came, they also didn’t give me the tracking number throughout those weeks. I wish i had seen reviews on here so i could have just saved time and money from purchasing somewhere else. After reading through reviews this whole thing is a scam. The only 5 star reviews are either fake or it’s them making their own reviews. Like people have been saying.

26 October 2026
Unprompted review
Naked Kiwi logo

Reply from Naked Kiwi

Thanks for taking the time to write to us.

Tracking is sent automatically once an order is processed, which is usually within 24 hours of it being placed. It isn't something customers have to ask for and it isn't withheld, so if you haven't seen it, it's worth checking your spam folder or confirming the email address on the order. Send us your order number and we'll resend it and tell you exactly where the parcel is.

We've sent out over 15,000 orders and more than 35,000 items at this point, so we'd push back on the suggestion that this is a scam. The reviews on here are verified by Trustpilot.

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