Nordicwoods Reviews 

1,361
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The worst firewood quality I have ever purchased. I have boughten firewood from 5 other suppliers. Wood was scraps, rotten pieces and a few useable chunks. I would not deal with them again.

Company replied

Rated 5 out of 5 stars

Great service. Brilliant quality dry wood stacked very nicely on pallet with metal straps for stability. I'll definitely be buying from here again.

Rated 5 out of 5 stars

It is a very reliable supplier of firewood. The products and service is of the highest quality. Cannot think of a better place to buy firewood and all related accessories. Totally recommending!

Company replied

Rated 1 out of 5 stars

Low standard customer service especially the response from "Peter" is unacceptable. There was clear instructions in order (Peter accepted that) but still the delivery was at wrong place. Now the compa... See more

Company details

  1. Firewood Supplier

Written by the company

Leverandør af planter, træer og brændsel. Nordicwoods er også forhandler af ovntørret brænde og tilbehør til alle dele indenfor hbiobrændsel og brændeovne. Nordicwoods er kendt fra DR1 TV programmet "Løvens hule" hvor virksomheden fik en million investering fra Jacob Risgaard og Coolshop.aveplanter,


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.3

All reviews

(1,361)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very very poor quality firewood

The worst firewood quality I have ever purchased. I have boughten firewood from 5 other suppliers. Wood was scraps, rotten pieces and a few useable chunks.
I would not deal with them again.

23 December 2024
Unprompted review
Nordicwoods logo

Reply from Nordicwoods

Hi Russ,
Thank you for your feedback. We are very sorry to hear that the quality of the firewood did not meet your expectations – this is certainly not the standard we aim to deliver.

We take your review seriously and will look into how we can improve the quality going forward. We would also appreciate it if you could contact us directly so we can better understand the situation and try to find a solution.

Best regards,
Peter / NordicWoods.dk

Rated 5 out of 5 stars

It is a very reliable supplier of…

It is a very reliable supplier of firewood. The products and service is of the highest quality. Cannot think of a better place to buy firewood and all related accessories. Totally recommending!

5 November 2024
Unprompted review
Nordicwoods logo

Reply from Nordicwoods

Hi Greta,
Thank you so much for your kind review! We are delighted to hear that you are happy with both our firewood and service. Your recommendation means a lot to us, and we look forward to helping you again in the future.

Best regards,
Peter / NordicWoods.dk

Rated 5 out of 5 stars

good experience

We have been cooperating with this company for a long time! We are very satisfied with the understanding and quality of work! I recommend this company for cooperation to everyone! Happy shopping everyone!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

100%

100%. I got very good quality wood in 3 days.
The process cannot be easier.

1 March 2022
Unprompted review
Rated 1 out of 5 stars

Frisk træ i sted for Ovntørret

A large part of the pallet of ovntørret Ask turned out to be fresh wood- smoke, soot and water is what I get when I try to burn it.

22 March 2021
Unprompted review
Nordicwoods logo

Reply from Nordicwoods

Hello Hugh.
It seems very strange and I can only apologize. According to standards and procedures all woods are checked upon arrival. Please send us some documentation to: info@nordicwoods.dk - and we off course will look into this matter.
Best regards
Peter - Nordicwoods

Rated 1 out of 5 stars

Bad customer service and money rippoff

Low standard customer service especially the response from "Peter" is unacceptable. There was clear instructions in order (Peter accepted that) but still the delivery was at wrong place. Now the company want me to pay 400 Dkk to correct their mistake. Total rip off. Also some of the products were damaged and customer service agreed to pay back but still no money in my account. Careful when you order next time.

20 October 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for your service :)

Thank you for your service :)
Very professional service , organized wood stock, delivery on time and employee is very helpful ! Highly recommended

9 March 2020
Unprompted review
Nordicwoods logo

Reply from Nordicwoods

Thank you for feedback.
It is highly appreciated we will pass on your words to our employees.

Once again, thank you. Peter

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