Now Lets Travel  Reviews 

2,839
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, professional, and exceptionally helpful, often going above and beyond to ensure a perfect holiday. The service provided is frequently described as first-class and efficient, with many appreciating the personalized approach to finding suitable options and great deals. The booking process is consistently highlighted as easy, smooth, and hassle-free, with staff efficiently handling all necessary arrangements from start to finish. Many customers express strong loyalty, repeatedly choosing this company for their travel needs and highly recommending them due to their consistent satisfaction.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and accommodating, often going above and beyond to ensure a... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the staff for being... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, amazing, and... See more

Booking process

Customers had positive experiences with the booking process, describing it as smooth, stress-free, and easy,... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service as always ! Nothing is too much trouble, you can ask for alternative hotels, ask questions about the location etc without any issues. The staff are accomodating , helpfu... See more

Rated 5 out of 5 stars

James dealt with our enquiry he was very informative and helpful answering all our questions and concerns regarding the MSC Cruise. He didn’t rush us we took our time over cabins etc and then made... See more

Rated 5 out of 5 stars

Have been on a couple of cruises and booked both with your company and have also booked a 3rd one with yourselves. Sara who we have seen each time has excellent knowledge, a pleasant manner, no pressu... See more

Rated 5 out of 5 stars

Fantastic service from Joanna. Easy process. Nice surroundings. Joanna knows all our (lengthy list) of requirements and managed to tick every box for our upcoming holiday. No issue is overlooked. I ev... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency
  3. Travel Agency

Written by the company

Welcome to the review website for Now Lets Travel. We are a Cruise & Travel Agency based in the North East of England with 5 Travel Stores located in Newcastle upon Tyne, Jesmond, Wallsend, Cramlington & Peterlee together with our Call Centre and Head Office which are based in Sunderland. We are a family run business which offers our customers great deals and exclusive holiday experiences from our own dedicated product team who work with major travel suppliers such as cruiselines, airlines and hotels to provide our customers with exclusive offers not available elsewhere.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(2,839)

602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow 🤩 where do I start

Wow 🤩 where do I start? Joe from the cramlington branch was absolutely amazing! He found the perfect break away ( from a long list of things we wanted) and was fabulous with me ( a very anxious traveller) he always answered my many emails and every question I had and literally couldn’t of been more helpful!! Also Helen who was there while I was booking was absolutely lovely! ! I will definitely be booking here again and highly recommend to anyone wishing to book a holiday thank you so very much amazing service and staff xx

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Sara always goes that bit further to…

Sara always goes that bit further to make sure you get the holiday you want. I would not book a holiday with any other than Sara 🥰 Her attention to every detail, her knowledge of the travel business means you are guaranteed a fantastic holiday with out any stress

21 July 2026
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Ellie was so patient with us as we were on a budget and had some requirements. She was amazing with us. Needless to say, we left with an awesome holiday with pretty much everything we needed. Much appreciated. Thank you

20 July 2026
Rated 5 out of 5 stars

Great service and good value

Just booked a holiday to Vegas and california coast cruise, Tasmyn was really good throughout and dealt with all my particular requirements quickly and efficiently (even though we kept making changes to our itinerary), got a really good value quote from her and would not hesitate in recommending her to anyone looking to book a holiday.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service as always ! Nothing is too much trouble, you can ask for alternative hotels, ask questions about the location etc without any issues. The staff are accomodating , helpful, very easy to speak to and go above and beyond to make the best holiday for you. I have to also mention best price too!

14 July 2026
Rated 5 out of 5 stars

James dealt with our enquiry he was…

James dealt with our enquiry he was very informative and helpful answering all our questions and concerns regarding the MSC Cruise.
He didn’t rush us we took our time over cabins etc and then made our booking.
Thanks James for all your help

12 July 2026
Rated 5 out of 5 stars

Stress free

From the moment we walked in store we were treated like family, the service that Steph gave was amazing and very professional , with a full knowledge of the country and area we were planning to book, booking a holiday can be very stressful but today was so smooth and stress free, we booked the perfect trip .thank you

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking our 1st Family Holiday Experience

My daughter and myself were treated very warmly walking into the Stockton Branch.
Helen, was very polite, and helped us book our family holiday.
She was very thorough and answered all my questions and with piece of.mind knowing I can phone her to enquire about our upcoming holiday.

Such a very friendly service and full of smiles.

11 July 2026

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