Juniper UK Reviews 

13,618
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive support team, noting that all questions and concerns are handled promptly and professionally. Many consumers also appreciate the smooth and reliable service provided throughout their personal weight loss journey, feeling fully supported every step of the way. However, some people mentioned experiencing frustrating delays and difficulties when trying to get timely assistance from customer service. A few consumers also encountered troublesome issues regarding billing or communication errors after speaking with different representatives. Others noted occasional challenges with product side effects or delivery processes.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are helpful, patient,... See more

Staff

People report positive experiences with staff, highlighting their professional, kind, and helpful approach... See more

Service

Customers consistently note positive experiences with service, highlighting great staff, amazing support, and... See more

Response time

Consumers find response time to be exceptionally positive, consistently highlighting quick replies and prompt... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn’t feeling too well and struggling to face any type of food. I reached out to the support team, who advised me to miss a week of wegovy to enable me to fuel my body. I took this advice and alt... See more

Company replied

Rated 5 out of 5 stars

Always has my back. Great service and just the best staff you can hope to help you. Nothing is too much. Quick responses to all my problems be it medical advisory health concern or technical everyt... See more

Company replied

Rated 5 out of 5 stars

The service provided by Juniper has made my experience very smooth. I am delighted with my weight loss on the programme. Everything including the app, support response, delivery of the medication has... See more

Company replied

Rated 5 out of 5 stars

I contacted the Patient support as I had a query about my progress and dosage. I was sent a link that did not work so I made contact with patient support. They checked the information I was sent and r... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Women's Health Clinic

About Juniper UK

Written by the company

Juniper is an online clinic providing treatments for sustained weight loss.

Address weight gain where it begins with a modern, medical approach that targets your biology. Designed and conducted by UK-based medical experts and health coaches.

Join the programme and get access to scientifically proven weight loss medications, clinical support, and access to a thriving community of people sharing the same journey together.

Get started today, check your eligibility here.

 


Prescription medication: Lowers appetite and improves metabolic function.

Health tracking: Monitor your health improvements with the help of our team of clinicians.

Private community: Join a group of like-minded people to celebrate successes and keep each other motivated.

Lifestyle coaching: Set the sustainable habits necessary for lifelong results with followed by our health coaches

 


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.5

All reviews

(13,618)

7,064 reviews in the last 12 months

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Rated 1 out of 5 stars

Be careful when trying to cancel your…

Be careful when trying to cancel your subscription, they won’t honour it and will make it difficult to leave Charing you full whack instead of the £70. Despite requesting to cancel my subscription a week prior and them confirming a date it would end they carried on and charged me for the full amount instead. They will then rush your order out and claim that once posted they can’t do anything. It’s a kick in the teeth at the end and leaves a bitter taste with this company. They are more interested in getting you to bring in your friends as customers than looking after you.

This experience is going to stop me ever using them and I’ll happily tell others to avoid. There are plenty of other options out there that are better and not just trying to drain every penny they can.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Issues with initial dispatch

My scale wasn't dispatched at the same time as the medications but a simple phone call to the customer service number, easily found in the Juniper app, meant that the fabulous Tanya sorted everything out for me. Mistakes do happen but this was a painless fix.

2 September 2026
Rated 5 out of 5 stars

Like most people I was apprehensive and…

Like most people I was apprehensive and now I am six months into my personal health journey
I find the juniper program suits my lifestyle. My desire for focused meals improves daily. My weight loss is a constant achievement. The cost was an issue but … because it works it’s become my personal goal The cost v personal gain is a great balance

6 September 2026
Rated 5 out of 5 stars

Excellent support

I reported about my side effects, and the support care team responded to my message quickly, I followed their advice and I started feeling better straight away .

2 September 2026
Rated 1 out of 5 stars

Accused of lying about receiving a pen…

Accused of lying about receiving a pen delivery on the 22/8/2026.now they have admitted it went to the wrong And not been (REFUNDED.)address. Cancelled and still waiting for full refund.the service is appauling.The aftercare non existent. Ripped off .DO NOT USE juniper Completely ignore request despite this shocking service....I SHARPE

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I have struggled with my weight for…

I have struggled with my weight for years since I’ve been on juniper 8weeks I have lost 21 pounds I feel so much better in myself,I did have nausea at first I ate a little often to settle my stomach,I would recommend juniper it is helping me with portion control

5 September 2026

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