Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mou... See more
Company replied
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Review summary
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Reviews shaping this summary
Had poor communication initially when I made multiple attempts to return a part, however ended positive with great communication, apologetic, and pre paid return shipping label.
Company replied
It’s came in like 3 weeks ago little long but it came and rlly good quality
Company replied
I ordered a mxw ultra bee rear brake kit for my mx4 and it has been 5 days and they haven’t done a thing with my package. At least that’s what it says. It says my order should be here on the 16th and... See more
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Company details
Written by the company
MXwraps is an e-moto parts and accessories retailer focused on helping riders upgrade, customize, and maintain their electric bikes. We carry a wide selection of products for popular platforms including Surron, Talaria, E Ride Pro, Stark Varg, Tuttio, Yozma, EBOX, Macfox, Ridstar, Super73, and other electric motorcycles and bikes. Our product selection includes brake upgrades, wheels and tires, controllers, motors, batteries, suspension, handlebars and cockpit components, lighting, drivetrain parts, frame protection, decals, graphics, hardware, and other performance and cosmetic upgrades. We also offer custom products such as wraps, graphics kits, plates, and coated frame guards. MXwraps works with multiple manufacturers, distributors, and specialized e-moto brands to provide customers with access to a broad catalog of compatible parts in one place. Because some products are custom-made, imported, preordered, or fulfilled by partner suppliers, processing and delivery times may vary by item. Estimated production or shipping timeframes are provided on applicable product pages whenever possible. Our team is committed to improving fulfillment, communication, product accuracy, and the overall customer experience as the business continues to grow. Customers can contact our support team by email for assistance with order updates, product compatibility, installation questions, returns, or other concerns. We understand that purchasing parts online requires trust. Our goal is to provide clear product information, dependable support, and practical solutions whenever an issue occurs. We value customer feedback and use it to improve our processes, supplier relationships, and service standards.
Contact info
PO Box 500, 14051, East Amherst, United States
- N/A
- support@mxwraps.us
- mxwraps.us
4.2
Great
67 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MXwraps
Hi Gavin,
Thank you for sharing your feedback. We're sorry to hear that neither product fit as expected, and we completely understand your frustration.
Our team has reached out to you directly to discuss the fitment concerns and work toward a satisfactory resolution. Customer satisfaction is extremely important to us, and we take concerns like yours seriously.
We appreciate the opportunity to address this and make things right.
Best regards,
The MXwraps Team
Ordered my decal on Thursday and it…
Ordered my decal on Thursday and it came on Monday. Amazing quality and very easy to install. best brand for parts.
23 October 2026
Unprompted review
supermotos
earlier i thought customer support wasnt responding but got it figured out quickly. The team emailed back with helpful info and i cant wait for my supermoto wheels to arrive.
3 October 2026
Unprompted review
Reply from MXwraps
Thank you for updating your review! I'm glad we could clear things up and get you the information you needed. I appreciate you giving us the chance to help, and I hope you love your new supermoto wheels. If you need anything else as they arrive, just reply to our email—we're happy to help.
Best regards,
Michael
MXwraps
MXwraps came through in the end
***Update***
I was contacted by Michael at MXwraps, he promptly refunded what we paid for the wraps as well as shipping. He also offered to send another set of wraps, and provided some guidance on the proper way to install them.
***
Original Negative Review:
We ordered a set of fork wraps for my son’s Tuttio on August 28 and paid for expedited shipping.
By September 8, the order still had not arrived, so we followed up by email. MXwraps responded that the delay was due to their quality control process taking longer than expected and said the order was then moving forward.
We finally received the wraps on September 15.
The biggest issue came after delivery. There were no installation instructions included with the product. We did the best we could using a blow dryer and by watching TikTok videos of other installations. Even in many of those videos, the finished results did not look particularly good when viewed closely.
The final result on ours was terrible, so I contacted MXwraps the next day. Their response was that the product description on their website states that a heat gun is required.
My issue with that response is that a customer should not have to return to the original product listing after receiving the product just to figure out how to install it. There were no detailed instructions included in the package. The only guidance they pointed to was the statement that a “heat gun is required for a smooth, seamless finish,” which is not the same thing as actual installation instructions.
MXwraps has declined to offer either a refund or a replacement.
Between the delayed expedited order, the lack of proper installation instructions, and the refusal to provide any resolution after the product turned out poorly, I would not recommend this company to others.
16 September 2026
Unprompted review
Reply from MXwraps
Hi Matt, I’m sorry we let you and your son down. The delay after paying for expedited shipping, the lack of clear installation instructions, and our responses afterward made this a frustrating experience. You deserved more helpful support. I’ve reviewed your feedback and located your order, and I’m personally taking another look at how we can put this right. I’ll follow up in your existing email conversation so you have a direct point of contact. Thank you for bringing this to my attention and giving us the opportunity to address it. — Michael, MXwraps
Difficult transaction
Slow packing/shipping time. Two-ish weeks. Company sent the wrong part and they still charged a restocking fee. Also charged a restocking fee on a part they did not want me to return. Can’t make this stuff up.
Update 9/7/26:
The company’s owner, Michael, reached out to me of his own volition and helped to rectify this issue by refunding the restocking fee. While the entire ordeal stunk, I do very much appreciate him stepping up and making it right. Thanks Michael!
4 September 2026
Unprompted review
Reply from MXwraps
Thank you for updating your review, Cooper. I’m glad I was able to personally review the deductions and refund the restocking fee. We appreciate the opportunity to correct the issue and will use your feedback to improve how incorrect-item returns are handled.
It’s came in like 3 weeks ago little…
It’s came in like 3 weeks ago little long but it came and rlly good quality
3 September 2026
Unprompted review
Reply from MXwraps
Thank you, Vedat! We’re glad your order arrived safely and that you’re happy with the quality. We apologize that delivery took approximately three weeks, as that was longer than the experience we want for our customers. Since your order, we’ve introduced a faster fulfillment process with quicker order handling, closer shipment monitoring, and earlier intervention when an order is not moving as expected. We appreciate your patience and your honest feedback!
Shipping times are so amazing only…
Shipping times are so amazing only company I buy from
4 August 2026
Reply from MXwraps
Thank you, Ryder! We’re glad you had such a fast shipping experience. We’ve been working hard to improve our fulfillment process so orders are processed, monitored, and delivered as efficiently as possible. We truly appreciate your continued support and are grateful to be the company you trust for your parts!
Returning
Had poor communication initially when I made multiple attempts to return a part, however ended positive with great communication, apologetic, and pre paid return shipping label.
3 August 2026
Reply from MXwraps
Thank you for updating your review, Terry. We sincerely apologize for the difficulty you initially experienced when trying to arrange your return. We’re glad our team was ultimately able to provide the communication and prepaid return label you needed. We have also strengthened our customer-service escalation process so return requests are identified and resolved sooner. We appreciate your patience and the opportunity to make this right.
Great service
Very helpful service. And sent em out. Anew product and gave me my money back
3 August 2026
Reply from MXwraps
Hi Jackson, thank you for giving us the opportunity to review what happened and make it right. We’re glad we were able to connect with you directly and reach a resolution.
Another set of bolts is being sent to you completely free of charge, and we will issue the full refund as promised. We sincerely appreciate your patience and your willingness to update the review to reflect the complete outcome.
We take customer feedback seriously and will use this experience to improve how we monitor fulfillment delays and communicate with customers. Thank you again for working with us.
Very poor customer service
Very poor customer service. Unresponsive and unwilling to take responsibility. Still have not received my order.
28 July 2026
Unprompted review
Reply from MXwraps
Hi Anky, we want to update this response now that the matter has been resolved. You contacted us shortly after ordering to correct the shipping address, but despite acknowledging your request, we failed to complete the change before shipment. The package was ultimately returned to the sender.
We take responsibility for how the request and subsequent communication were handled. A full refund of $317.83 was processed on August 26, and we also contacted you directly to offer complimentary store credit as an additional goodwill gesture.
We sincerely apologize for the inconvenience. Your original experience fell below our standards, and we appreciate the opportunity to review what happened and provide a complete resolution.
Right now it is a 2
Right now it is a 2, I ordered a battery wrap for my yozma in 10 pro and I ordered some chrome monster stickers. I was going to order more but since it has been like a month since I ordered and still haven’t gotten anything I’m Probably not going to order anything else from mxwraps. if they end up shipping the stuff I will change my review.
6 August 2026
Unprompted review
Reply from MXwraps
Thank you for your feedback. Unfortunately, we’re unable to locate an order under the name provided with this review, and no additional order information was included for us to identify your purchase. Most wrap orders ship within one week, so we’d like to look into this immediately and determine exactly what is holding up your order. Please contact us via email with your order number or the email address used at checkout, and our support team will get this resolved for you as quickly as possible.
I have nothing but amazing things to…
I have nothing but amazing things to say about this company it’s a staple of the ebike industry and community, they sell everything you can imagine for e bikes
2 August 2026
Unprompted review
how well the site is put together it’s…
how well the site is put together it’s smooth and shipping times are amazing
2 August 2026
Unprompted review
amazing products and customer service!!
when my order was messed up they contacted me directly and helped me through fixing my order, amazing products and customer service
Amazing company!!
23 July 2026
Unprompted review
Amazingly fast shipping
Amazingly fast shipping, great quality parts and always kept me notified when my products were coming.
5 July 2026
Unprompted review
great company
great company. things that do not say pre order come really quickly.
2 August 2026
Unprompted review
Good inventory and parts
The shipment was quick and the customer service was great
21 July 2026
Unprompted review
Best place ever ships really quick and…
Best place ever ships really quick and the owner is super nice
2 August 2026
Unprompted review
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