Been using on and off for a long time, never had a problem until the last delivery. I put it all in the freezer, when I came to defrost the chicken breast, they smelt bad, had an odd colouring around... See more
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1 Star Review Majority of items were missing from order. Only way to contact company is via email which I did straight away. I've had no response and have waited a week. Will wait one more week... See more
We had the ribeye steak today & we were very surprised. It was full of fat & grisle!! Certainly not what we paid for! We are happy with the chicken & sausage. But will not be recommending or... See more
items missing in every order , takes a while for a refund , very slow to reply , worst sausages ever avoid , most things ok
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Company details
Written by the company
Founded in 2013, Musclefood exists to make healthy living simpler and more accessible. From quality meat and high-protein meals to snacks and beyond. We are building a smarter way to shop for your health. From lean, macro-friendly cuts to calorie-packed bulking options, our range is built to fuel performance, recovery and everyday healthy living. We focus on quality, clear nutrition and products that help you stay consistent, and we are always expanding to support your journey with exciting new innovations on the way...watch this space!
Muscle Food - MuscleFood.com
Written by the company
- How we started
- Founded in 2013, MuscleFood is on a mission to change the way people buy healthy food online. From meal pots and lean meats to snacks, sports supplements and easy to follow diet and fitness plans, we provide our customers with the tools they need to nourish their body and power their mind, without the fuss.
- How we grew
- Initially focused on the bodybuilding community, we steadily expanded and started to sell our products in the supermarket to make them more accessible for everyone. From fitness professionals to busy families to students, we now provide healthy nutritious meals that are convenient to prepare and don’t cost the Earth, delivered direct to your door
- Our product range
- We’re well known for our meat hampers, but did you know we also sell a range of products, from seafood, eggs and dairy, to desserts, snacks and pizzas as well as lean cuts of meat? As if that wasn’t enough, our protein powders and supplements are perfect for regular gym goers, and our pre prepped pots are great for a protein packed meal if you’re short on time. Our recipe kits take the fuss out of mealtimes, and come with everything you need to make a delicious dish in a matter of minutes.
- Why MuscleFood?
- Helping people achieve their goals is at the heart of everything that we do and we are committed to helping our customers on their health and fitness journey whilst maintaining a healthy and well balanced lifestyle. We’re not about potions and pills that don’t deliver, and there’s no smoke and mirrors here. We’re all about healthy, high protein meals that are tasty, quick to prepare and will help to keep you powering through, whatever the day throws at you (not to mention good value for money!)
You Will Love Us!
100% Satisfaction Guarantee
We are that confident that you will love us, that if for any reason you are unsure then simply get in touch and we will put it right.
Guaranteed fresh delivery - never frozen.
Contact info
23-25 Park Lane Business Centre,, NG6 0DW, Nottinghamshire, United Kingdom
- support@musclefood.com
- musclefood.com
3.4
Average
122K reviews
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Downhill Company
Very disappointed with the state of the food nowadays. The meat is no longer lean as it used to be with fat and gristle all over the steak and pork. The chicken usually comes and it has a bad smell and is yellowing. There’s usually always something that’s opened in the box so then you have to pull things out and get covered in meat and juice. The sausages are probably the only good thing about the company nowadays but even they made me ill on the last lot that we purchased. Safe to say we will be getting our meat from elsewhere now. Costco has a lot finer meat.
17 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top quality delivered fast
Top quality delivered fast and professionally thank you for a top class service
30 July 2026
Reply from Muscle Food - MuscleFood.com
Top-quality products and a speedy, professional delivery, sounds like we've ticked all the right boxes!
It's fantastic to know that both our food and service have made such a positive impression.
Thanks for choosing MuscleFood and for taking the time to recognise the work that goes into getting your order from us to your doorstep. We hope your next delivery is every bit as good! 🥩
Small portions on some items.
I have had several orders from them, the chicken pieces are superb, the meat is generally good, but my gripe is the steaks are too thin, the mince comes in small packages, and if you buy a bundle of items you sometimes have to purchase either what you don’t like. The sales pitch shows bigger pieces than you actually receive, especially the mince and steaks.
The delivery is excellent. My biggest problem is you cannot phone them, and they don’t answer their emails.
30 July 2026
Reply from Muscle Food - MuscleFood.com
Thank you for taking the time to share your feedback and for your continued custom.
We're really pleased to hear you've enjoyed our chicken and other meat products, and that your deliveries have been reliable.
We also appreciate your comments regarding the thickness of our steaks, portion sizes and the flexibility of our bundles. We understand that not every bundle will suit everyone's preferences, and your feedback is valuable in helping us review our range and how our products are presented.
We're also sorry to hear you've had difficulty getting a response from our Customer Support team. This isn't the experience we want our customers to have.
If you have an outstanding enquiry that hasn't yet been resolved, please don't hesitate to contact us at support@musclefood.com so we can look into it further.
Thank you again for your feedback and for choosing MuscleFood.
Avoid this business.....
I thought I would try using this service for the first time.
Website was okay, not amazing, but okay.
The site tends to try and upsell which is annoying.
Having ordered and paid I awaited confirmation.
Nothing was forthcoming.
It was when I received the DPD notification I knew something was coming.
The parcel was not delivered to my address, nor to my safe place.
It was in fact left on a busy street, and of course it went missing.
I'd avoid this company at all costs and save the pain.
I have since heard reports of the same experiences through friends, and in some cases, those that received the order had received split and off products.
Customer service were not that, they failed to investigate fully, although they will say that they did, and failed to see that the photograph of the package is not in my safe place. I got accused of the lost delivery.
£100 pounds lost to a company that failed to deliver a service.
I would add, just look at the reply, it tells you everything. We are happy to take your money and don't care about you as a customer.
Awful business.
26 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi,
We're sorry to hear that your first experience with MuscleFood has left you feeling this way.
We understand how disappointing it must have been not to receive your order, especially when you were trying us for the first time.
We have looked into the delivery concerns you raised and reviewed the information available to us. While we appreciate that you're unhappy with the outcome, we can assure you that your concerns were investigated carefully and the circumstances surrounding the delivery were taken into consideration.
We also appreciate your feedback regarding the website and ordering experience, and we'll keep this in mind as we continue making improvements.
We're sorry that your experience wasn't a more positive one, and thank you for taking the time to share your feedback.
Ordered 5kg of chicken breast , steaks and…
Ordered 5kg of chicken steaks and sausages , it was deliverd on 28th and put in fridge, steaks n sausages were fine… went to cook the chicken on the 30th which is a day n half later …. Stunk bad of egg it had gone off so looked at date and use by date was 30th! Opened other bag and that was off also, stunk of pure egg. Contacted muscle food and sent proof of dates like they asked and had NO reply since. Avoid them at all costs. Trading standards and product quality people will be contacted . The company shouldnt be trading if they cant keep up with complaints or even give out quality food.
In reply to muscle foods reply…. I haven’t received any refund either …i will amend stars if i ever receive one! Its bad you cant reply to my latest email either yet you can reply on here? Makes no sense. Bad customer service :)
28 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Kayleigh,
We're really sorry to hear about your experience with the chicken you received. We completely understand your disappointment, particularly given the concerns you've raised about its quality.
We appreciate you taking the time to provide the information our team requested, and we're sorry you were left feeling that your concerns hadn't been addressed.
We'd like to reassure you that a refund has already been processed for the chicken. Unfortunately, our email confirming this was unable to reach you, which meant you weren't made aware of the outcome.
We take concerns regarding the quality and freshness of our products seriously, and we're sorry that your experience fell short of expectations.
Thank you for bringing this to our attention.
Request cancel of subscription
Request cancel of subscription, they replied, then ignored me for a week, today 8 days after delivery of gone off meat was basically told to get over it
The customer service is shocking, would not recommend
26 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Stella,
It's disappointing to read that our communication has left you feeling ignored, as that certainly wasn't our intention.
We recognise that you had been trying to cancel your order and that the delays in communication made an already difficult situation more frustrating.
Although we weren't able to reach the outcome you wanted following our review of the circumstances, that doesn't mean your concerns weren't taken seriously.
We appreciate that the experience has affected your confidence in us, and we're sorry that our communication hasn't helped to reassure you.
Received my order without ice packs
Received my order without ice packs. Had to throw out 10kg of meat.
23 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
We're very sorry to hear that your order arrived without ice packs and that you had to dispose of the meat as a result.
We take concerns regarding the safe delivery of our products extremely seriously, and this certainly isn't the experience we want for our customers.
If you haven't already contacted us, please email our Customer Support team at support@musclefood.com with your order details.
We'd really appreciate the opportunity to investigate what happened and do our very best to help resolve this for you.
Cheap, great produce and delivered on time
Muscle food is a great company. The chicken breasts are massive. Any time I've ordered from them the process is very easy and delivery has always been on time.
No complaints about anything.
Keep up the good work
26 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi,
Thanks so much for the lovely review! It's great to hear you've been enjoying our chicken breasts and that ordering and delivery have been consistently smooth for you.
We really appreciate your continued support, and we'll certainly do our best to keep up the good work!
Worst customer service ever.
After ordering from these people, I noticed that the delivery address was not quite correct. I knew I had written the complete address but some important part of the address was missing. If it wasn’t corrected my order would go to the wrong address. Once again they said it was correct. I said that if my order goes to the wrong address it was their responsibility.
A few days later my order was delivered to the wrong address. Obviously very annoyed I let them know.
They haven’t even bothered to respond with either a solution to the problem or even an apology.
The worst customer service I have ever experienced. Would never buy from these people again.
24 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi,
We're sorry to hear about your delivery experience, particularly as you'd taken the time to contact us beforehand to ensure everything would go smoothly.
Having reviewed what happened, we recognise that the concerns you raised weren't addressed as carefully as they should have been, and we apologise for the inconvenience this caused.
We've since been in touch with you directly to discuss the matter and arrange a resolution.
We appreciate you bringing this to our attention, and we're sorry that we didn't provide the experience you should be able to expect from MuscleFood.
★★★★★ Outstanding customer service from…
★★★★★ Outstanding customer service from MuscleFood
I've been ordering from MuscleFood since 2013, right back when they first started, and although I've ordered intermittently over the years, I've always been impressed by the quality of their meat and the service they've provided.
Unfortunately, my most recent delivery encountered some fairly exceptional circumstances during transit, and both orders arrived in a condition that raised concerns about whether the meat was safe to use.
What impressed me enormously was how MuscleFood dealt with the situation.
Gabriel, in customer services, was absolutely wonderful. He was courteous, understanding, efficient and genuinely helpful throughout. There was no unnecessary argument, no trying to avoid responsibility and no making the customer jump through endless hoops.
MuscleFood arranged to replace both orders in full, and the replacements have now arrived safely.
They even included some heritage steaks that had originally been unavailable and for which I'd already received a refund. I've contacted Gabriel to point this out and offer to repay the money, because I believe fairness works both ways.
Things occasionally go wrong, particularly when deliveries are involved. For me, the true measure of a company isn't whether something ever goes wrong, but how they put it right.
MuscleFood got this absolutely right.
Having been a customer since 2013, it's particularly reassuring to see that, after all these years, they still take customer service so seriously.
They've reminded me why I've continued to return to them. Excellent products, exceptional customer service and a company I'm very happy to recommend.
And a particular thank you to Gabriel. He's a credit to MuscleFood.
20 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi,
Firstly, thank you for being part of our journey since 2013. It genuinely means a lot to have customers who have supported us for so many years.
While we're sorry things didn't go smoothly with your recent deliveries, it's wonderful to hear that Gabriel was able to turn the experience around and restore your confidence in us.
Your kind words about Gabriel and the team are hugely appreciated, and we'll be sure to pass them on.
Thank you again for your continued loyalty, your honesty and such a thoughtful review. We look forward to keeping you well stocked for many more years to come!
Reply from Muscle Food - MuscleFood.com
It really is! We're so glad you're enjoying the selection we have to offer.
And there's even more to come, so keep an eye out for some exciting additions to our range!
Thank you for your lovely review and for choosing MuscleFood!
First and last order.
First time ordering with Muscle Food and the last time. Ordered the Buy 1 Hamper and get 4 Hampers Free deal, only to actually never receive the main hamper, just the 4 free hamper foods. Customer services didn't want to know and just kept sending me the same generic message saying they would look into it. Been 2 weeks and no further so have had to start a claim back with my bank for the money, of the food that was never received (most of it). Worst of all, the quality of what I did receive is pretty poor, so maybe a blessing in disguise.
1 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Mark,
We're very sorry to hear about your experience and sincerely apologise for the disappointment caused.
Please note that when you add a promotional hamper to your basket, any additional hampers or items included in the offer will be added to the same order. These will be processed and dispatched together rather than as separate orders.
we can see that one of our customer service colleagues has since addressed your concerns and provided a resolution.
We hope this has helped clarify the situation.
If you have any further questions, please don't hesitate to get back in touch with our customer service team.
Once again, please accept our sincere apologies for the inconvenience caused.
Thank you for bringing this to our attention.
Absolutely brilliant
Absolutely brilliant, from ease of ordering, speed of delivery to quality of meat. Will definitely be ordering again. Amd highly recommend
2 February 2026
Reply from Muscle Food - MuscleFood.com
Thank you so much for your fantastic review!
We're delighted to hear that everything from ordering and delivery to the quality of our meat has exceeded your expectations.
It's especially lovely to hear that you'll be ordering again and recommending us to others!
If you're planning to spread the word, don't forget to check out our Refer a Friend programme through MuscleFood Rewards, where you can earn rewards for introducing friends and family to us.
We look forward to your next order, and thank you again for your support!
Reply from Muscle Food - MuscleFood.com
Thank you for your lovely review! 😀
We're really pleased to hear you're enjoying the quality and value of our meat, and that your deliveries have consistently arrived on time without any issues.
That's exactly the experience we want for our customers, and we look forward to keeping it that way with your future orders!
Thanks again for choosing MuscleFood!
Reply from Muscle Food - MuscleFood.com
Thank you for your lovely feedback!
Fast, reliable and tasty is exactly what we aim for, so we're delighted to hear we've delivered on all three!
We're always looking to bring even more delicious options to our range, and with our Christmas selection now available, there's plenty to explore for the festive season.
Thanks again for choosing MuscleFood, and we hope you enjoy whatever you try next!
DPD did not deliver my hamper
DPD did not deliver my hamper, "proof of delivery" was just a close up of the box, no background at all so chance of finding it. left £95 out of pocket, no reply from Muscle foods regarding a refund, only reply was a clearly automated response to them closing the ticket with out even bothering to correct the fault. Will be going to my bank to claim my money back as they clearly wont do it themselves.
9 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Joe,
We're truly sorry about your experience and sincerely apologise for the frustration and disappointment caused.
We recently experienced a high volume of customer enquiries, which has unfortunately affected our response times.
However, our team is now back on track and we apologise for the delay in getting back to you and for any inconvenience this may have caused.
We understand how concerning it must have been to receive unclear proof of delivery from DPD and to be left without your £95 hamper.
I can see that this matter has since been addressed by our customer service team and been raised with the courier team.
However, if you are still unhappy with the resolution provided, please don't hesitate to get back in touch with us so we can review your concerns further and see how we can assist.
For us this is the best way to get our…
For us this is the best way to get our meats, always good quality and never filled with water
21 February 2026
Reply from Muscle Food - MuscleFood.com
Thank you for your fantastic feedback!
We're delighted to hear that MuscleFood has become your preferred way to stock up on quality meat. It's great to know that the quality of our products continues to meet your expectations.
We really appreciate your continued support and look forward to delivering the same great quality and service with every future order.
Thanks again for choosing MuscleFood. Here's to many more meaty deliveries! 🥩
After ordering from muscle food…
After ordering from muscle food previously they're incapable of finding an address and delivering a paid for item which I'll be contacting reading standards about as fraud. Attached is the response from musclefood. Avoid this company at all costs terrible company.
"Hi Phil,
I’m sorry to hear you haven’t been able to locate your parcel.
As shown in the screenshots provided, the GPS coordinates recorded by DPD point accurately to your address. Following our investigation, we’ve also confirmed that no specific safe place or delivery instructions were selected for this order.
DPD operates an unsigned delivery service, which allows drivers to leave parcels in a suitable location without obtaining a signature. As no specific delivery instructions were provided, the driver was able to use their discretion when leaving the parcel.
Based on the delivery evidence and the information available, we’re unable to offer a refund or replacement in this case."
Placed an order accepted payment haven't delivered the paid for item and refused to offer a solution. And they seem to find it acceptable that they take no responsibility for dpds mistakes
10 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Phil,
We're sorry to hear how disappointed you've been with your recent delivery experience.
We completely understand how frustrating it is when an order can't be located, particularly when you've previously ordered from us without any issues.
We appreciate that you're unhappy with the outcome, and we're sorry that our investigation hasn't provided the resolution you were hoping for. Please be assured that your concerns were reviewed carefully, taking into consideration the delivery information and evidence available to us.
We understand this has affected your confidence in ordering from MuscleFood, and we're sorry that your experience has left you feeling this way.
Would give zero stars if I could
Would give zero stars if I could. Have used muscle food a good few times over the year. Two weeks ago got a delivery that was a day late. The food was all off in the package and warm to touch. Contacted support to be told a replacement box would be sent out. Date given for the box delivery came and went with no box. Emailed again asking where it was. Only to be told tracking had it for another three days away. Had to go shopping for meat again (2nd time due to off food and no replacement delivery). That date came and went and no box. Emailed asking for a refund and no reply. Have followed up again and no reply. Will not be using this product again due to lack of customer service
30 September 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Jennifer,
We're really sorry for the experience you've had, particularly as someone who has ordered from us several times before.
We completely understand your frustration. Receiving an order in poor condition was disappointing enough, but the further issues with your replacement delivery and the delays in communication only added to the inconvenience.
You should have been able to rely on us to put things right the first time, and we're sorry that wasn't the case.
We appreciate you taking the time to share your experience, and we're genuinely sorry that we've let you down.
Disappointing customer service and no…
Disappointing customer service and no resolution
I ordered a meat parcel from Muscle Food worth around £50–£100, containing multiple items. Unfortunately, DPD delivered the parcel to the wrong address, reportedly around 0.6 miles away.
I contacted DPD, who advised me to contact Muscle Food. What followed was a frustrating experience, with no clear resolution and no one seeming willing to take responsibility for the failed delivery.
Muscle Food eventually responded and offered to arrange a replacement order. I accepted the offer, expecting the matter to be resolved. However, after confirming that I wanted the replacement, I received no further response or confirmation.
Mistakes with deliveries can happen, but what matters is how a company handles them. In this case, the lack of communication and follow-through has been extremely disappointing.
I paid for an order that I never received, and despite being offered a replacement, I am still waiting for confirmation that anything is actually being done.
I hope Muscle Food takes customer service more seriously and follows through on the commitments it makes to customers. Until this is resolved, I cannot recommend the experience.
9 October 2026
Unprompted review
Reply from Muscle Food - MuscleFood.com
Hi Fred,
We're very sorry to hear about your experience and the frustration caused by both the original delivery issue and the delays in arranging your replacement.
We completely understand your disappointment, particularly after being offered a replacement and then having to follow up for confirmation. You're absolutely right that when something goes wrong, clear communication and timely follow-through are essential, and we apologise that we fell short of those expectations.
We're pleased that our Customer Support team has since been able to resolve the matter, although we recognise that this doesn't take away from the inconvenience you've experienced.
We take your feedback seriously and will use it to help improve how we handle delivery issues, replacement orders and customer communication.
Thank you for your patience throughout this process and for giving us the opportunity to put things right.
If you need any further assistance, please don't hesitate to contact us at support@musclefood.com. We're always happy to help.
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