Did not get my spare parts
Did not get my spare parts, no reaction on emails, no refunding - not recommended.
15 December 2025
Unprompted review
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Company details
Written by the company
Mtools is dé specialist in Makita gereedschap voor vakmensen en fanatieke doe-het-zelvers. In onze webshop vind je het grootste assortiment Makita machines, accessoires en handgereedschap. Dankzij onze koppeling met Makita Nederland heb je altijd actuele voorraadinformatie en kun je rekenen op snelle levering. Of je nu dagelijks op de bouw staat of thuis aan een stevig project werkt, bij Mtools vind je alles wat je nodig hebt. We bieden standaard 3 jaar garantie (na registratie), én een betrouwbare reparatieservice mocht er toch iets stukgaan. Bestel je online? Dan regel je alles snel, veilig en vertrouwd. Liever persoonlijk advies? Bezoek onze showroom in Veldhoven of neem contact op met onze klantenservice. We denken graag met je mee. Mtools staat voor vakmanschap, service en eerlijke prijzen.
Contact info
Habraken 1199C, 5507 TB, Veldhoven, Netherlands
- 085-0160737
- info@mtools.nl
- mtools.nl
3.6
Average
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I honestly don't recommend shopping…
I honestly don't recommend shopping there!!! I ordered a window fan on December 18, 2025, and I still haven't received anything. I tried calling, but was only told to contact them by email. I've sent them two emails and no response!!! I'd like to cancel the order and get my money back, but I have no way of contacting them. This store is a joke. I will never order anything there again, and I advise anyone not to. Avoid this store.
3 January 2026
Unprompted review
Late delivery
The delivery was one week later and still paid for the delivery, No compensation whatsoever, Not reliable!
24 July 2025
Unprompted review
Reply from Mtools
Hi Mohamed,
Thank you for your feedback. We’re sorry to hear that your delivery was delayed. That’s certainly not how it should go. Once a package leaves our warehouse, we unfortunately rely on the delivery service to handle it properly.
We understand this is frustrating and appreciate you bringing it to our attention.
Kind regards,
Team Mtools
good and reliable shopping
1 June 2024
Unprompted review
HORRENGAAS / VLIEGENGAAS
Bought HORRENGAAS / VLIEGENGAAS, the delivery was fast, smooth process
10 March 2021
Unprompted review
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