Awesome as always, there was a mistake with an item this time, but they fixed it right on the next day, they sent a courier to deliver the right item and take the wrong one back. Thank you!!! ;)
Company replied
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See what reviewers are saying
The product was delivered super quickly. I got messages with the indication of the stage of the process, and a link to track the package. Recommend.
Unlikely previous deliveries, this time the delivery company NACEX didn't call me and gave my package to a neighbour without even advice. I understand it is not Smartcool fault, but i'll have to thi... See more
Company replied
Have a great experience with the shop! Made a few orders, all was quick. Support is amazing too :)
Company replied
Company details
Written by the company
A MiShop agora é SmartCool! A mesma equipa e a maior Loja de Marcas e Produtos Smartphone, Smarthome, Ecossistema Xiaomi, Aspiradores Robot, Pequenos Domésticos, Imagem e Som, Brinquedos e muitos mais.
Contact info
Rua General Humberto Delgado, 3200, Lousã, Portugal
- geral@smartcool.pt
- mishop.pt
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst service
Worst service, i pay twice a product, one time by paypal and one time to nacex cause he dont wanna give the product if i dont pay again. I send a message to smartcool about it, they say they will check with nacex and refund me, and since now answer at all depsite the many message i send.
29 May 2023
Unprompted review
The product was delivered super…
The product was delivered super quickly. I got messages with the indication of the stage of the process, and a link to track the package. Recommend.
1 February 2023
Unprompted review
Order powerbank twice when it was…
Order powerbank twice when it was available. And got twice that product is out of stock.
Horrible service. Not recommend.
14 December 2022
Unprompted review
Reply from Smartcool
Pode acontecer :( pois em alturas de BlackFriday e Natal existe oscilações de stock com as vendas a decorrer massivamente na nossa Loja Física e o nosso website é produção própria e nem sempre conseguimos atualizar em direto. Lamentamos que tenha tido má experiência connosco, certo, de que os reembolsos foram realizados nestes casos.
Unlikely other deliveries...
Unlikely previous deliveries, this time the delivery company NACEX didn't call me and gave my package to a neighbour without even advice.
I understand it is not Smartcool fault, but i'll have to think twice from now on if I trust to order again or not through your site....
20 October 2022
Unprompted review
Reply from Smartcool
Good afternoon, thanks for the feedback.
We work with CTT and NACEX and both can be chosen when ordering. Unfortunately NACEX did not behave well with your order, so we will use your feedback to pressure our shipping provider for better service in the future.
I hope we can earn your trust.
All went well
Everything was extremely fast and product was as expected.
14 September 2022
Unprompted review
XIAOMI 11T PRO 5G
Received the device 48 hours after I paid and the device is exactly what I bought.
26 August 2022
Unprompted review
Reply from Smartcool
Thank you Rogério. We look forward to see you on your next purchase, SmartCool
Very happy....Fast delivery and good…
Very happy....Fast delivery and good product.
Mónica Rodrigues Alves
29 March 2022
Unprompted review
Reply from Smartcool
Thank you Mónica.
Took a little bit longer to deliver
Took a little bit longer to deliver the products, but the overall satisfaction was OK.
3 March 2022
Unprompted review
Reply from Smartcool
Thank you for your review.
5*****
As always: fast shipping, good prices and material as expected/described.
17 February 2022
Unprompted review
Reply from Smartcool
Thank you.
My experience with a recent order to MiShop
The good is what I have ordered and it is working well, but there is no instrutions other then Chinese!
It was agreed with the carrier to deliver the good in the afternoon and it was delivered in the morning.
1 February 2022
Unprompted review
Reply from Smartcool
Thank you Ruben.
Reply from Smartcool
Thank you Andre.
Reply from Smartcool
Thank you Hugo.
great experience
Have a great experience with the shop! Made a few orders, all was quick. Support is amazing too :)
23 September 2021
Unprompted review
Reply from Smartcool
Thank you Oleg.
Reply from Smartcool
Fernando, thank you for your review. We hope to see you soon!
Reply from Smartcool
Hélder, thank you for your review. We hope to see you soon!
Awesome as always
Awesome as always, there was a mistake with an item this time, but they fixed it right on the next day, they sent a courier to deliver the right item and take the wrong one back. Thank you!!! ;)
21 May 2021
Unprompted review
Reply from Smartcool
The happiness of our customers is our mission every day. We look forward to welcoming you again. Thank you very much for the feedback João!
Reply from Smartcool
Thank you Diogo.
Reply from Smartcool
João, thank you for your review. We hope to see you soon!
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