I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more
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Review summary
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Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... See more
Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... See more
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
Company details
- #1 of 3 best companies in Vitamin and Supplements Store
- #1 of 2 best companies in Herb Shop
- #1 of 2 best companies in Smart Shop
- #1 of 1 best companies in Vaporizer Store
Written by the company
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Contact info
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, New Zealand
- 0277863221
- sales@mindfuel.co.nz
- mindfuel.co.nz
4.9
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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the smokeable lavander is amazing
the smokeable lavander is amazing, and the blue lotus, oh my i love this stuff. thank you so much for this
28 May 2026
Quality product
My order arrived quickly, the produce was superb & the free gifts were much appreciated.
7 May 2026
Good quality herb blends at a…
Good quality herb blends at a reasonable price with prompt delivery.
4 May 2026
Great product
The products turned up super quick. I like that there's useful info about each product and also infi on what it may pair with nicely.
11 May 2026
Thankyou very much order came…
Thankyou very much order came sufficiently the process was transparent and I felt the connection of aroha and am grateful for the rongoa Rākau nga mihi
7 May 2026
Swift efficient service and delivery
Swift efficient service and delivery
Fantastic communication and great quality products
7 May 2026
Ooo, free gifts!
Amazing service and received my order quickly. Loved the free gifts! Thank you guys
6 May 2026
Good and fast delivery good job
20 April 2026
Perfect
Took a while (as I new when I read the post), arrived looking healthy and so far doing well
18 March 2026
Quick delivery and friendly staff
Quick delivery and friendly staff, great experience overall.
8 March 2026
Arrived in timely matter
Arrived in timely matter, all good, well packed and even got some freebies
5 March 2026
ordered rooted cuttings in october…
ordered rooted cuttings in october 2025. they eventually arrived in mid feb 2026. a business like this really shouldnt be taking payments for products they know they wont be able to ship for that kind of time period.
16 February 2026
Reply from mindfuel.co.nz
Hi Matt,
Thank you for taking the time to share your feedback.
Your order was placed on October 25th and shipped on February 16th. While this was slightly beyond our general “up to 12 weeks” estimate, we do clearly state on the product page that we pause shipping from mid-December through late January each year. This is due to extreme summer heat and significant courier delays over the Christmas period, which can compromise the health and survival of live clones in transit.
Because your order fell within this seasonal closure window, the dispatch timeline was extended accordingly. Our priority is always to ensure plants are strong and conditions are suitable so they arrive healthy and viable.
We understand that waiting several months can be frustrating, and we sincerely apologize if the timeframe was longer than you anticipated. We do our best to communicate these seasonal pauses upfront so customers can make an informed decision before ordering.
We appreciate your business and your feedback, and we will continue working to improve both our communication and turnaround times wherever possible.
Kind regards,
Team MindFuel
I ordered the seeds one day and they…
I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.
22 January 2026
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