MiaSuite Reviews 

Terrible customer service. Had the easy job of delivering one mattress and failed miserably. Sent clear directions, including map links and instructions. Their courier went to the wrong address, despite us telling them the right address, then they pretended to make a delivery this morning but couldn't find us again - despite the Mia Suite people saying they would pass on all directions and my number. Not had a single response from Mia Suite Customer Service for three days now. When I called earlier today they put the phone down on me!

Extremely disappointing experience.

I purchased four mattresses from this company. Only two were delivered. The other two were never delivered, yet the company did everything possible to complicate and delay the refund process instead of promptly acknowledging the problem and resolving it.

The most frustrating aspect was their complete lack of customer service. The representatives I dealt with spoke only Italian, making communication unnecessarily difficult for international customers. Despite clear evidence that part of the order had never been delivered, the company repeatedly failed to recognize the issue and offered no proactive solution.

What should have been a straightforward refund for products that were never received turned into a lengthy and stressful process, marked by poor communication, lack of professionalism, and a complete absence of accountability.

I would strongly advise potential customers to think twice before purchasing from this company. If something goes wrong with your order, do not expect efficient support or a customer-oriented resolution.

Dont buy anything from this company!
Completly incompetent, no support!

Very bad seller.
Shipped a mattress of wrong dimensions and refused the product to be returned and refunded.

I have sent many emails with pictures and videos showing that dimensions were wrong and the seller wrote down it does not open attached files.

After some messages exchanges, proposed 20€ to keep the mattress with wrong dimensions .

Very bad experience.

In 2019 we had ordered 5 mattresses 'Venere a Molle Insacchettate Memory, alto 26 cm - Molle Indipendenti, Box System, Traspirante' in 3 different sizes, to be used for a Holiday rental house in Piedmont. Over the last 4 rental seasons we had received positive feedback from our clients on the quality of the mattresses.
On 29 Nov 2022 we had ordered another one via Whatsapp as the size we wanted was not availble through the online ordering page. The mattress arrived very fast - within one week and in perfect condions. We are very satisfied with both the quality of the mattress, the delivery in perfect condition and the communication via whatsapp through the process