meinschiff.com | TUI Cruises  Reviews 

We were robbed by a crew member (from the cleaning staff) during our cruise. Money and a silver brooch were stolen from our closed backpack INSIDE our closed (!) cabin.

We reported it immediately, but the staff on the boat brushed us off with “we have no evidence.” They claimed they would check the cameras, but there were no cameras anywhere near our cabin, making their so-called investigation completely pointless. Some of them (reception staff) looked at me as if I was some kind of idiot when I talked to them about the theft.

The crew member supposedly faced no real consequences other than being moved to another deck. This person is probably still working on the ship. So to everyone travelling on Mein Schiff 4: WATCH YOUR BELONGINGS!!!

We left a letter at the end of the cruise and received no response. We have now sent multiple emails from home to the main office in Hamburg , but TUI Cruises is completely ignoring us.

Being robbed is bad enough. Being treated like this afterwards is absolutely unacceptable. TUI Cruises clearly does not take theft on board seriously. They got their big amount of money for the cruise, so why care?

Extremely disappointing cruise — I would not recommend Mein Schiff 6

This was one of the most disappointing cruise experiences I have ever had. For a cruise that presents itself as a high-quality, premium experience, there were far too many serious problems.

Communication was extremely poor. Announcements were made only in German, which is unacceptable on an international cruise. If you do not speak German, you are simply left out of important information.

Even more concerning was the handling of the suspected norovirus outbreak. Passengers were not properly warned or informed about what was happening. From our experience, the investigation seemed to come far too late — apparently only after most passengers had already left the ship. This is a serious matter involving passenger health, and transparency should have been a priority from the beginning.

The food was another major disappointment. The quality was often extremely poor, and it gave the impression that leftovers and damaged products were being recycled rather than discarded. We saw strawberries that were already nearly rotten being used in desserts and cupcakes. There were also apricots that were close to spoiling. Some fruit, such as guava, was served practically unripe and unpleasant to eat.

The meat was frequently either almost raw or completely overcooked and tough, sometimes more like a shoe sole than properly prepared meat. Overall, the food quality was nowhere near what I would expect from a premium cruise line.

And then there was the coffee. It was simply very bad. For a cruise charging premium prices, the coffee quality was surprisingly poor.

The pricing also felt unnecessarily stingy and inconsistent. You get one espresso pod free in the cabin, but if you want another one, it costs €1 per pod. Drinks may be included onboard, yet a bottle of water placed in the cabin costs around €3.50. These small charges may not matter individually, but they certainly contribute to the feeling that the company is constantly trying to extract additional money from passengers.

After two weeks onboard, the overall impression was unfortunately clear: the experience did not live up to the standards we expected from Mein Schiff.

There was, however, one major positive: the cabin cleaning crew was absolutely excellent. As were the ground crew. They were professional, friendly, and did a perfect job throughout the cruise. They deserve genuine praise.

Unfortunately, excellent cabin service cannot compensate for serious problems with communication, food quality, health-related transparency, and the overall value for money.

Very disappointing. I would think twice before booking another Mein Schiff cruise.

Extremely disappointing experience with TUI – especially considering this was our honeymoon.
We booked a TUI cruise for 1 August 2026, which was supposed to be a special and memorable honeymoon for us. Unfortunately, the experience was anything but relaxing, and a large part of the stress was caused by the problems with our flights and luggage.
Our outbound flight was an absolute nightmare. What should have been a 2.5-hour flight to Parma turned into around 7 hours stuck on the plane. This was exhausting enough on its own, but things got even worse when our pram was lost after being put into the hold, this was especially frustrating as my wife spent hours searching for a cabin approved pram that fit specific measurements and weight just to be told we were not allowed to take it onboard and had to be put into the hold. We bought this pram to take on the plane with us due to our worry of it being lost. We were reassured it would be safe all for it to be lost anyway despite it being tagged and checked in. We still have not had our pram back or any compensation of any sort for the delays, lost luggage, or stress caused.

To make matters worse, our luggage was also lost and ended up being put onto an EasyJet plane back toManchesterr. We were left without our clothes and other essentials for the entire first day of our holiday. This is completely unacceptable, particularly as we were travelling with our one-year-old baby on what was supposed to be our honeymoon.

Because our pram had been lost, we had no choice but to borrow a pram from thcruisewhich,hich add,ht i add we had to ask for nearby stores/if they had a pram we could borrow so that we could actually manage with our one-year-oThankfully,Thandidhowever,ey did however after reporting the pram becruise,st to the cruise they never offered thhad,pare pram they had and we didn’t end up gettingthree,the pram until day on threeaning we lost out of 3 days of exploring the countries we were in and made getting around the ship extremely difficult as we had no alternative transport for her. Having to deal with all of this immediately after travelling, instead of being able to start our honeymoon and enjoy our holiday, was incredibly stressful and upsetting.

The cruise itself was okay overall, and thankfully we did manage to get some enjoyment from the holiday. However, the travel experience seriously affected what should have been a very special occasion.

Then, as if the journey out wasn't bad enough, the return journey was another complete shambles.

When we arrived at Palma Airport, we were told that we weren't even on the flight. We had to wait over an hour and a half while TUI tried to work out what was going on. At one point, we were actually told that we might not even be able to get onto the flight because it was fully booked. It took four members of staff and multiple phone calls to fix this.

Can you imagine the stress of hearing that when you're trying to get home, especially when you're travelling with a ounderstandingup,by who is understanding fedoneup and tired as we’d been stood in 1 place that whole time? Eventually, they managed to get us onto the plane, but the fact that this situation happened in the first place is absolutely shocking.

For what we paid and considering this was our honeymoon, the level of organisation and customer service was extremely disappointing. Losing our pram, losing our luggage, our luggage being put on the wrong airline, spending hours dealing with travel problems, and then finding out on the way home that we weren't even booked onto our flight is simply not good enough.

We chose TUI because we expected a company of this size to provide a well-organised and stress-free holiday. Instead, we spent far too much of our honeymoon dealing with problems that should never have happened.

TUI seriously need to look at what went wrong here. A honeymoon with a one-year-old should be memorable for all the right reasons — unfortunately, our experience with TUI is something we won't forget for all the wrong ones.

Just to update. Sailed on Marella Discovery in May. First 2 nights sleepless due to air con noise. (Confirmed by engineer!), had to pack and move to alternative cabin on another deck!). Not a penny in goodwill compensation! (Even a voucher for future cruise) Now I'm reading about air con failure on TUI river cruise, bad publicity forced them to fully refund and compensate the passengers! This is what TUI/Marella relly think of their customers. Be warned!!

Havent even left yet and service appalling. Unable to book on line dining. Message stating contact customer services for help which i did only to be told they cant help. Telephone call from them today just to repeat that they cant help. Have tried app, desk top and tablet, none work. Party of 6 going 4 have dining booked 2 have nothing. Tui customer services tried to book on their desk top with my details and encountered same issue. Remove message telling people to contact you for help when you cant help. P&O far superior service and will go with them again next time

Von 'Discover Your Smile' ist vorerst keine Spur – Schlechte Erfahrung beim Einschiffen
​Unsere Kreuzfahrt hat noch gar nicht begonnen, aber der Start mit TUI ist extrem enttäuschend. Nach einer SMS, dass unsere Kabine fertig sei, sind wir zum Kreuzfahrterminal gefahren und um 13:15 Uhr angekommen. Dort angekommen mussten wir bis 15:00 Uhr auf einem Stuhl warten — oder 35 € pro Person aufzahlen. Und das, obwohl buchstäblich niemand in der Schlange stand.
​Als erfahrene Kreuzfahrer sind wir so etwas absolut nicht gewohnt. Als wir um eine Erklärung baten, hieß es nur lakonisch: "Das steht überall, Sie haben den Flug schließlich nicht über uns gebucht."
​Tipp für andere Reisende: Wenn man 35 € p.P. aufzahlt, kann man anscheinend schon ab 09:00 Uhr an Bord. Kommt man jedoch um 13:00 oder 14:00 Uhr an, zahlt man trotzdem die vollen 35 € p.P., nur um nicht stundenlang auf einem Stuhl warten zu müssen.
​Eine schändliche und ungastfreundliche Vorgehensweise. Wir hoffen von Herzen, dass der Rest des Urlaubs besser verläuft und dem Standard entspricht, den wir von anderen Reedereien gewohnt sind. (Buchungsnummer: 4316046)

No sign of 'Discover Your Smile' so far – Poor boarding experience
​Our cruise hasn't even started yet, but the beginning with TUI is hugely disappointing. After receiving a text message that our cabin was ready, we headed to the cruise terminal, arriving at 1:15 PM. Once there, we were told to wait on a chair until 3:00 PM — or pay an extra €35 per person. Mind you, there was literally nobody waiting in line.
​As experienced cruisers, we are absolutely not used to this. When we asked for an explanation, the staff reacted dismissively, saying: "It's stated everywhere, after all, you didn't book your flight through us."
​Tip for other travelers: If you pay the extra €35 p.p., you can apparently board as early as 9:00 AM. But if you arrive at 1:00 PM or 2:00 PM, you still pay the full €35 p.p. just to avoid sitting on a chair for hours.
​A scandalous and inhospitable way of doing things. We sincerely hope that the rest of the holiday turns out better and matches the quality we are used to from other cruise lines. (Booking number: 4316046)

Absoloute disaster room 4000 10 days ago,the room was noisy close to the bow of the vessel explora 2,it was like living in a drum,pemium drinks payment DO NOT BOTHER its miss selling could not get a can of orange juice,reason..because they had not stocked the shelves, could not get a pizza at nonnas during the day because staff not doing job propper,abdoloute ripp off TUI IS GOING DOWHILL VERY FAST ,,you cant deal with a ship ran by Philippino people.bigest discrace ever for our honeymmoon.£15.00 for 2 lamb cuttlets that they put curry on sent them back,they wiped curry off and give em back to me,cleaners should not be hoovering while trying to eat breskfast,the management is appauling ringing our room for us to have meetings with there staff,it was not a good holiday,bathroom was DIRTY pubic hare brought in on mop from other rooms ,ceiling ratteling cardboard wedged in from the last victims ,its not really all inclusive lived on bread and butter for a week.

It was so good cruise, we come back.

Just spent a week on board Marella Explorer 2. It was fantastic. The staff especially our cabin stewards Gede, Dinas and Clero on deck 10 were fabulous. The cabin, staff, food, excursions and entertainment was excellent

Very beautiful ship with a relaxing atmosphere. Good food and friendly staff.

What we really loved:
- the large pool
- the sauna areas
- the daily assortiment of ice cream

Some points for further improvement:
- announcements and excursions in English instead of only in German
- the English version of the meinschiff app does not function so well (frequentie jumps automatically back tot German). The app can be alsof improved with a chat function that allows communication between thé guests on the ship, of for instance between guests and kids club staff.
- the buffet is mainly focussed on German kitchen. More international kitchen would be appreciated
- the pillows on the bed were thin

Absolut inakzeptables Krisenmanagement ! Kundenbetreuung unprofessionell und kundenfeindlich!

We were on a Marella Cruise on Explorer in the Caribbean over a week ago. Berth 4170. The staff were fantastic & the food was great. I had a major issue I’m waiting to be addressed re:noise. If it is not addressed, there will be a future review & it won’t be good! I emailed them on Thursday with no response yet. They get another two days.

The fact that everything was in German is taking the grade down. We had a lovely trip, the international singers were amazing, the other shows we could not enjoy since they were in German. Even the app when you translated in into English there were still parts that was in German. Unfortunatly we will not travel with Mein Schiff again due to this.

This was our first experience with Mein Schiff (we sailed on the Relax), and here's what we loved:
We had a balcony cabin that was spacious and comfortable. The room stewards were amazing! Better service could not be asked for.
I liked the ship's layout, as it kept all the cabin floors together, reducing the amount of noise in the cabins. I also liked that the theater was a separate venue, as opposed to the atrium theater that Aida uses.
We enjoyed the Ports of call, and that there was adequate time for us to explore at each stop.
Fugu was an fantastic experience overall, and I'm so glad we did it.
Another wonderful experience was LaCage. We attended the Glamour of the Seas show, and the performers were so impressive. I wish we'd been able to see the Roulette show, too, but there were not tickets available.
We also really enjoyed breakfast at Harbor Market, especially the omlette station.
I was the only one in our group of six that took advantage of the tattoo studio, and Lars did an amazing job!
What needs improvement:
We also saw Koketterie. The show was fun and we enjoyed the theme, but it just wasn't as good as Glamour of the Seas because the meal during caused the show to lag in some places and it ended before the dessert course came. Most disappointing was that our main course was COLD. My suggestion would be to eliminate the meal experience altogether or only offer it as a VIP experience BEFORE the show with just singers/band performing during the meal. The main show should stick to offering drinks and dessert (rather like the Moulin Rouge in Paris). The show could then be shorter and run twice an evening so that more people could attend. It would also eliminate the audience from hearing 'Cabaret' four times during the same show. (It's a great song, but it was overplayed). We'd also love to have seen more from the contortionist and aerialists.
Another disappointing meal experience was Taverna Dionysus. The service was super slow and the food was so bad (the meat was overcooked and dry) we walked out without finishing.
I would happily give a 4.5 rating if half stars were allowed and would likely cruise Mein Schiff again.

First time cruisers on Morella Explorer Caribbean cruise 1st - 15th Feb, flew direct with Tui from Manchester on premium, excellent dropped off bags not seen again until outside our cabin same on return home. We enjoyed the ship very clean, staff were a credit always smiling, House keeping staff for our Balcony cabin lovely Mark, Jin & Max. Dominique in Market place friendly & helpfull and Super mario & Patrick in the Lounge looked after us and always working very hard. Sea Wind was a fantastic band. Captain Alan was informative and hillarious. Food was very good we always found something we liked. Enjoyed most of the Islands but St Lucia ripped us off not as friendly as other island. Gualoupe favourite island . Tabago didnt feel safe. People often complain about Morella explorer but we really enjoyed it and made wonderful memories

Nice and okay ship. Good food. Clean toilets. BUT it is a total German ship where nothing at all is in English. All the info that comes out of the speakers is in German. So if you don't understand German 100% then stay away from this cruise company.

This is a perfect boat - clean, spacious with a lot of nice places to eat and to have fun. The only issue which make us feel isolated and uncertain was the language. Everything was in German and all the informations were in German. We spend a lot of time to ask people from the staff to translate what they say on the microphones and what they ask to do. At the end when we needed help from the reception about our transfer we were told that they dont deal with TUI Netherlands but only with TUI Germany. We wonder why then we are on the board of the ship which has nothing to do with us.

The ship was beautiful,food was very good,swimming pool was super, very nice cabin with a large douche, good toilet, enough place to put your clothes,everything very clean,friendly staff.
Only we have missed the animation team we normally have on our cruises with for example MSC. We didn' saw them. And the music was every day the same songs and then sad songs so everybody was sitting just quiet. I missed for example a band that played ABBA or salsa os something more exciting. To many bands. And I didn't like the band on the screens. That's not a real band no atmosphere there. That's a pitty because the rest was very good.

Me and my wife sailed on a cruise in the Canary Islands January 18-25 on Meinscsiff Relax.

Our experience with cruise was absolutely amazing.
Boarding and disembarking were well organized and processed smoothly. Opportunity to leave luggage after disembarking till 18:00 was very useful for us( we had a plane at 17).
Food was tasty and varied, the choice of drink was huge.
Service was professional and friendly.

Even the weather was magnificent.

We and our granddaughter are waiting for next cruise on 8-15 may 2026 on Meinscshiff 7 from Hamburg.

I Wayan worked tirelessly on the bar every night, that man is a machine and he clearly acts as a father figure for the other younger staff and sets the standards.

Karthik in housekeeping is going to be a top manager one day. This guy from the moment we got there, made sure we were good, kept checking on us and even used his own spare time when he’s not working to chat with us. Lovely person with very high standards for himself and everyone around him.

Roma and Abas the managers in the restaurant were fantastic. They really lead by example, working hard everywhere whilst going above and beyond to make everyone feel welcome. The staff clearly love them as much as the guests do as well. We are really thankful for their hospitality

I Nyoman, Abad, Eko, Rita, Siti, Ayu, Dika, Lili and Galang were all brilliant too.

Thank you so much for a lovely holiday. We can’t wait to go back.