Monzarentacar Reviews 

2,687
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and welcoming upon arrival, ensuring a pleasant start to their trip. Travelers also appreciate the convenient location close to the terminal, making vehicle collection smooth, fast, and remarkably efficient. Some reviewers were not happy with customer service encounters, noting occasional instances of rude behavior and unhelpful attitudes from staff. A few other people also felt that wait times for shuttles or assistance during unexpected vehicle troubles were frustratingly long and inconvenient. Additionally, visitors pointed out unexpected extra charges or cleanliness fees applied at the end of the rental period.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly and efficient service... See more

Service

Consumers find service to be positive, highlighting helpful staff and efficient vehicle collection processes.... See more

Location

Reviewers highlight positive aspects of location, noting that the rental office is very close to the airport... See more

Product

Customers had ambiguous experiences with product options. Many reviewers report receiving clean, modern cars... See more

Price

Clients share ambiguous opinions on price, with some reporting great deals and affordable rates. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks George for good service. Highly recommend Moza Rent a Car! George is truly an outstanding service provider who immediately recognized all of our needs through our very first communication. Thro... See more

Rated 5 out of 5 stars

Had a great experience very straight forward and picked up the car very quickly. Received a very good deal for the car and was a good price. George was very helpful and accommodating. Would definitely... See more

Rated 5 out of 5 stars

We arrived late and collected our car, Giannis Geo was ready to greet us and had the car ready to go. Great service.

Rated 5 out of 5 stars

The best car rental company in Crete! Highly recommend them! They are very helpful, especially the nice gentlemen that helped me. Many thanks Giannis Geo!


Company details

  1. Car Rental Agency

Information provided by various external sources

Monzarentacar.com is a Greek Car Rental Company with over 20 years experience in rental services in Crete, Greece


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(2,687)

1,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They Made Insurance By Force

At the time of vehicle pickup, I was told that my Turkish driving licence was not valid and that an “EU driving licence” was required. They stated that the vehicle would only be handed over to me if I purchased additional insurance from them for €130.

If my driving licence was not valid for this booking, this should have been clearly stated before the reservation was made. Furthermore, an explanation should be provided as to why my reservation with Monza was handled by OK Mobility. I request your assistance in obtaining a refund of the €130 insurance fee that I was forced to pay.

It was approximately 8:30 p.m., and I was on holiday with my family. Since I had no opportunity to find another vehicle, I had no choice but to purchase the insurance they demanded.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great check in experience with Giannis…

Great check in experience with Giannis Geo,
We got an upgrade to an automatic car. Giannis is very friendly and helpful, clearly explaining all the processes and about the car.
We recommend renting a car from Monza

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Cheap scammers

This is not a service, but cheap scammers.
I'll tell you my story in a few words.
I reserved a rental car, specifically a BMW X3.I checked via instant messengers what year the car was and what engine size.After that, when everything was aranged, I paid a deposit of 40 euros, and the car arrived the next day.We agreed that the car would be from 2022, but the old one from 2016 arrived, so I refused it and they refused to return deposit.Answer is: "Kindly note that, according to our rental terms and conditions, refunds are not accepted"..they are simply disgraceful.
Be careful and cautious.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

GET LOST OF THIS COMPANY

GET RID OF THEM!!! from this car rental company. They’ll try everything they can to sell you expensive additional insurance. Apparently, “for legal reasons,” the credit card used for the security deposit must be in the renter’s name. They did not (!) accept payment of the security deposit via a debit card. The credit card of the second driver, who had been registered beforehand, was also not accepted. The PINs for two different credit cards didn’t work for “unexplained reasons,” so the accounts for both credit cards were blocked. As a result, I was forced to purchase expensive supplemental insurance (over 25 euros per day). I wasn’t the only one having problems that day. One out of every three customers who wanted to pick up their car at the same time had similar problems!!!
I had booked this car rental company through CHECK-24: IT IS UNACCEPTABLE TO LIST SUCH AN UNREPUTABLE PROVIDER ON THE CHECK-24 PORTAL!!!!!

22 August 2026
Unprompted review

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