Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Iv had no problems or anythinf go qrong
6 September 2026
Easy to use
Easy to use, great communication., and good returns. I am very happy with MoneyFarm
5 September 2026
Been with MF for 6months now and very…
Been with MF for 6months now and very pleased with the service and performance of my investment. The app is easy to use and navigate
5 September 2026
Unprompted review
I was very happy with the service…
I was very happy with the service provided by Anna Pisoni when I had a query about my Moneyfarm account. She told me what to do and assisted me with each step, politely and professionally.
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I'm really happy with Moneyfarm
I'm really happy with Moneyfarm
My son recommended them to me for a safe place to invest my extra money.
I transfer a monthly amount and sm very happy with the interest so far
I understand that my profits can go up and down but on the whole they have just gone up. Now reached 30% interest since opening the account a year ago.
I would recommend Moneyfarm for safe investment.
Just transfer your money and leave them to invest on your behalf.
4 September 2026
Reply from Moneyfarm
We're so glad to hear about your positive experience with us and that your son's recommendation led you to a safe investment journey. It's wonderful to know that your investments have been performing well, and we appreciate you sharing your success. We are committed to helping our clients achieve their financial goals.
Simple to use and worry free
I've made money and lost money doing my own share dealing, giving up and moving my investments to money farm was the best decision and my ISA is currently growing at over 9%
3 September 2026
Reply from Moneyfarm
Hello there,
Thank you so much for sharing your experience with us. We’re delighted to hear that you’ve found Moneyfarm simple to use and have enjoyed a more worry-free approach to investing.
It’s great to hear that your ISA is currently performing well, and we’re pleased that you feel moving your investments to Moneyfarm was the right decision for you.
Thank you for choosing Moneyfarm, and we wish you continued success with your investments!
Best wishes,
The Moneyfarm Team
Incompetent, dishonest, do not trust with your money
It gets better…
So, after they couldn’t transfer money of mine into the right account, which cost me £15k… they didn’t accept responsibility at first, then accepted it was their error. Offered a few hundred quid as compensation, which I obviously declined and then I’ve had 15 back and forth emails with the team and no actual explanation of why it happened and why they won’t put it right for me.
I’m a bit suspicious as to why they can’t work out what the right thing to do is here. So I made a Subject Access Request so that I could understand the chain of events.
Obviously they’ve subsequently managed to not meet the deadline for my Subject Access Request because it’s “complicated”.
This business is incompetent. They give me absolutely no confidence that this is something they’ll make right.
3 September 2026
Unprompted review
Reply from Moneyfarm
Hello Phil,
We’re sorry to hear that you remain dissatisfied with how your complaint has been handled.
We’re sorry that our responses have not provided you with the explanation or resolution you were looking for.
We are continuing to review the circumstances surrounding your complaint and the information you have requested.
As this involves your personal information and account, we’re unable to discuss the specific details of your case publicly. We will, however, continue to address your concerns directly and provide you with the information we are able to share.
You can also contact us at moneyfarm@trustpilot.com should you wish to discuss this further.
If you have any further questions regarding your individual case, please contact us directly so that we can assist you.
Kind regards,
The Moneyfarm Team
Great service, support, UI and returns.
Great service and support, great App UI, and perhaps most importantly great returns.
3 September 2026
Reply from Moneyfarm
Hello Peter,
Thank you for your fantastic feedback! We’re so pleased to hear that you’ve been impressed with our service and support, as well as the experience of using our app.
Most importantly, it’s great to know you’re happy with your investment performance too. We really appreciate you taking the time to share your experience and are delighted to have you with us.
Best wishes,
The Moneyfarm Team
Reply from Moneyfarm
Hello there,
Thank you for sharing your feedback. We’re delighted to hear that you’ve found Moneyfarm to be a reliable platform and a good place to start your investing journey.
We’re pleased to be able to make investing feel simple and accessible, especially for those who are just getting started. We really appreciate you choosing Moneyfarm!
Best wishes,
The Moneyfarm Team
Reply from Moneyfarm
Hello Martin,
Thank you for your review! We’re glad to hear that Moneyfarm is meeting your needs and providing the service you’re looking for.
We really appreciate you taking the time to share your experience with us, and we’re pleased to have you as a Moneyfarm customer.
Best wishes,
The Moneyfarm Team
Anna Pisoni
Anna Pisoni, one of the client services representatives, was extremely helpful. She helped me resolve my query with the utmost care and urgency. I wish every CS representative would give customers this level of service.
27 August 2026
Unprompted review
Reply from Moneyfarm
Hello there,
Thank you for sharing such lovely feedback. We’re delighted to hear that Anna was able to assist you with such care and urgency, and that she made a real difference in resolving your query.
We’ll be sure to pass your kind words on to Anna -we know she’ll be very pleased to hear them.
Providing a high standard of service is important to us, so it’s wonderful to know you felt well looked after.
Best wishes,
The Moneyfarm Team
My family has to come first.
I have invested some of my savings with other companies to spread the risk. I am very impressed with the Moneyfarm performance, I now need time to consider moving my investments in your favour. I also may have to raise money quickly due to a family matter.
1 September 2026
Unprompted review
Reply from Moneyfarm
Hello Keith,
Thank you for taking the time to share your experience and for your kind words about Moneyfarm’s performance.
We completely understand that family comes first, and that sometimes circumstances can change unexpectedly.
There’s no need to rush your decision about your investments.
Whatever you decide, we’re here to support you and answer any questions you may have along the way. If you do need to access your money, our team will also be happy to guide you through the process.
We wish you and your family all the very best during this time.
Warm regards,
The Moneyfarm Team
An effective, simple to use application, that makes ISA investing easy.
I've found the Moneyfarm app to be a great way to manage and maintain my ISA. It has a great simple interface, making fund selection easy, whilst helping to show risk appetite clearly. Fees are well explained and it's easy to use.
1 September 2026
Reply from Moneyfarm
Hello Ben,
Thank you for your detailed review. It’s fantastic to hear that you’ve found the Moneyfarm app straightforward and easy to navigate when managing your ISA.
We’re especially pleased that you’ve found the way we present investment choices, risk levels and fees clear and easy to understand.
Making investing feel simple and transparent is something we care about, so your feedback is greatly appreciated.
Thank you for choosing Moneyfarm and for sharing your experience with us!
Best wishes,
The Moneyfarm Team
WIth Moneyfarm for years
I have invested with Moneyfarm since 2017. Returns have been consistantly good using a managed portfolio, giving a 100+ % over that period (21.8% over last 1yr). On the rare occasion that Ispeak to them they are always helpful. Their monthly infomation email videos are infomative and useful. Their web platform is second to none. I also invest with 2 other Robo investment platforms, Moneyfarm sits between them in terms of costs but i consider them as low cost. Due to my age I am now moving my portfolios to ISAs which pay the same returns but protect me from the vacant brains of UK chancellors. I am satisfied with the perfomance and returns from these investments without the need for me to micro-manage them myself. A great Company in my opinion.
31 August 2026
Reply from Moneyfarm
Hello there,
What a fantastic review - and thank you for being with Moneyfarm since 2017! It means a great deal to know that, after many years of investing with us, you continue to feel confident in your managed portfolios and the service we provide.
We’re particularly pleased that you find our investment updates and videos useful, and that you rate our online platform so highly.
One of the benefits of a managed approach is being able to take a step back without needing to constantly monitor and adjust your investments, so it’s great to hear that this has worked well for you.
Thank you again for your loyalty and for taking the time to share such thoughtful feedback. We’re delighted to have been part of your investment journey for so many years.
Best wishes,
The Moneyfarm Team
Transparent and solid performance
Transparent and solid performance, though app navigation could be smoother
I’ve been using Moneyfarm in Italy for my investments, and overall my experience has been positive. I have a higher-risk profile allocation, and so far the performance has been going well.
What I appreciate most is the transparency: it’s easy to track how my money is allocated and understand the portfolio management decisions. Customer support has also been responsive and helpful whenever needed. The app works well in terms of stability, though navigation can occasionally feel a bit cluttered when trying to locate specific sections. I probably use only a fraction of the advanced features available compared to seasoned investors, but for a hands-off, managed approach, it fits my needs nicely.
18 August 2026
Reply from Moneyfarm
Hello Marco,
Thank you for sharing such thoughtful and detailed feedback. We’re pleased to hear that you’ve had a positive experience with Moneyfarm and that you value the transparency around your portfolio, allocation and investment decisions.
It’s also great to know that you’ve found our customer support responsive when you’ve needed us. Your comments about the app navigation are equally valuable - while stability is important, we know that being able to find the information and features you need quickly makes a big difference to the overall experience.
We’ll certainly take your feedback on board as we continue to improve the app and make it as intuitive as possible for investors at every level of experience.
Thank you again for choosing Moneyfarm and for taking the time to share your experience with us.
Best wishes,
The Moneyfarm Team
Applied for an ISA online and…
Applied for an ISA online and navigating through Moneyfarm web site simple and easy. They also followed up with a phone call some time later. Great Experience.
30 August 2026
Reply from Moneyfarm
Hello Bob,
Thank you for sharing your experience with us. We’re delighted to hear that you found the ISA application straightforward and that navigating our website was simple and hassle free.
It’s also great to know that our follow-up call added to your experience. We want getting started with Moneyfarm to feel as easy and seamless as possible, so it’s wonderful to hear we got it right.
Thank you for choosing Moneyfarm, and welcome aboard!
Best wishes,
The Moneyfarm Team
I found George Gardener pleasant and…
I found George Gardener pleasant and informative to deal with, good for your company I have'nt been in touch before as I had a bad fall which left me imobile.
30 August 2026
Reply from Moneyfarm
Hello John,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that George was pleasant and informative and was able to help you.
We’re very sorry to hear about your fall and the difficulties it has caused. We wish you a speedy recovery.
Best wishes,
The Moneyfarm Team
Moneyfarm have so much bettered my…
Moneyfarm have so much bettered my expectations in my investment in my ISA. They have kept me informed of my trades and investments on a regular basis. My monthly contribution, I suspect is small, but I still get a great service. Since being with Moneyfarm I have stopped looking for another provider.
27 August 2026
Reply from Moneyfarm
Hello Frederick,
It’s wonderful to hear that Moneyfarm has exceeded your expectations. We’re especially pleased that the regular updates on your investments and trades have given you confidence in how your ISA is being managed.
And please don’t underestimate the value of your monthly contributions - every customer and every investment journey matters to us, regardless of the amount being invested. Knowing that you’ve found a provider you’re happy to stay with is one of the best compliments we could receive.
Thank you for putting your trust in Moneyfarm and for sharing your experience.
Best wishes,
The Moneyfarm Team
Reply from Moneyfarm
Hello Adriano,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and are pleased to hear that you find our service easy to use and are happy with the interest.
We’re sorry to hear that you haven’t received the level of support you were hoping for. I’ve reviewed your account and can’t see any open cases currently on your profile.
If there’s anything we can do to help or if you have any questions, please don’t hesitate to reach out to us at trustpilot@moneyfarm.com, and we’ll be happy to assist.
Best wishes,
The Moneyfarm Team
Easy to use app for investing money
Easy to use app for investing money. However customer service is terrible and can’t seem to withdraw funds even though I’ve opened a ticket and asked to withdraw - now a month since I requested a withdrawal and still no further
27 August 2026
Unprompted review
Reply from Moneyfarm
Hello Dan,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
We’re sorry to hear about your experience, particularly regarding the delay with your withdrawal and the service you received from our Customer Service team. We understand how frustrating this must have been, and this is certainly not the experience we want our customers to have.
We have shared your feedback with the relevant team for review. Unfortunately, we’re unable to identify your account from the information provided in your review, so we have sent you an information request through Trustpilot so that we can look into this further and work towards resolving the issue for you.
Alternatively, please contact us at trustpilot@moneyfarm.com, and we’ll be happy to investigate this further.
Thank you again for bringing this to our attention, and we’re very sorry for the frustration and inconvenience caused.
Kind regards,
The Moneyfarm Team
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