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2.1
326 reviews
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Replied to 97% of negative reviews
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They are thieves. I ordered four cooktops and they only delivered two! No follow-up on my complaints. They refused to give me a refund. You can't reach them by phone and they don't reply to my emails. Never order from them; the website should be shut down.
I don't know from where to start. Cause it became such a complicated process...I bought a cutting board from lurosa without checking Trustpilot which was my biggest mistake. Once I received, i realized it is such a bad quality even without opening, cheked reviews here and wanted to sent it back. I contacted them per e mail to be sure about how to do. Maybe my German is just horrible and nobody understands or they just don't wanna understand what i am saying but they said they will send my order very soon, sometimes there are some delays. But i had my order, i just asked how to properly return it....?Anyway after sending my order back, i received also another board without ordering. So I asked them when they gonna send my money back, there is also a mistake, i had another board and I can also send this back but they will have to pay it. But their answer; "yes we will return your money once we receive board back."....You already received the board i bought since one week and still paying nothing! Why you don't read properly what i am saying!?!?!? I am still waiting for an answer and money after spending so much time and energy for this order. Such a bad experience
Reply from Lurosa
Grüezi
Thank you for taking the time to describe your experience in such detail. We are sorry to read that the whole process around your order and return has been so frustrating for you. It is understandable that the situation becomes confusing when there are misunderstandings in communication and when you are waiting for an update regarding your refund. This is certainly not the experience we want for our customers. We would like to review your case carefully and clarify what happened with your return and the additional board you mentioned. Please contact our support again at support@lurosa.ch and include your order number so we can check everything and provide you with a clear update as quickly as possible.
Mit freundlichen Grüsse
dein Lurosa Team
Reply from Lurosa
Thank you for your feedback.
We are sorry to hear that you had such a negative experience and understand your frustration. We take comments like these very seriously, as customer satisfaction is extremely important to us.
If you have an open order or unresolved issue, please contact our support team at support@lurosa.ch with your order number so we can review your case and work towards a solution.
Thank you for taking the time to share your experience.
Kind regards,
Your Lurosa Team
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