Luxplus Sverige Reviews 

Reply from Luxplus Sverige

4 days ago

Hi Family Joons,

We’re sorry to hear that you feel this way. The information regarding the subscription is clearly stated on our website and during the purchasing process. However, we would of course be happy to take a closer look at your specific situation to understand what may have happened.

Please reply to our request for more information so that we can review your case in detail and assist you further 🌸

Thank you for bringing this to our attention.

Kind regards,
Alessandra/ Luxplus

Reply from Luxplus Sverige

Aug 26, 2026

Hi Sophia

Thank you so much for your lovely review! 🩷 We’re so happy to hear that you’re pleased with both our products and prices. 🌸✨

We really appreciate your feedback and look forward to welcoming you back to Luxplus! 💕

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 24, 2026

Hi Emmanuel

Thank you so much for your lovely review! 🩷🌸
We’re so happy to hear that you’re pleased with both our products and prices, and that you’d like to shop with us again. ✨

We really appreciate your kind words and look forward to welcoming you back to Luxplus! 💕

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 24, 2026

Hi Yasir

Thank you for sharing your experience. 🩷
We’re very sorry to hear that you’re not satisfied with the Gisada perfume you received from us.

We would like to reassure you that our products are sourced directly from major established suppliers within the EU, and we take concerns about product quality seriously.

We would therefore really like the opportunity to investigate what may have happened in this case. Please contact our Customer Service team with your order details, and we’ll be happy to look into the product and help you further. 🌸

We hope to hear from you so we can find a solution. 💕

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 21, 2026

Hi Jelena

Thank you so much for your review! 🩷 We’re very happy to hear that you’re enjoying our discounts and member prices. 🌸✨

We hope you find plenty more great deals on your next visit. You’re always welcome back to Luxplus! 💕

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 21, 2026

Hi Fábio

Thank you for sharing your feedback. 🩷 We’re sorry to hear that you feel this way about your experience with Luxplus.

We want to clarify that the membership is not hidden during the purchasing process. Information about the membership and the 99 SEK monthly fee is available in several places, including on our product pages, in the shopping cart, in the membership terms and in the order confirmation sent by email after the purchase.

We have also reviewed your account and can see that you have previously had a Luxplus membership, which was cancelled, and later chose to become a member again.

During your time as a member, you have benefited from our member prices and saved a total of 876.53 SEK compared to our regular prices – significantly more than you have paid in membership fees. 🌸

There is no binding period, and the membership can be cancelled at any time.

We hope this provides some additional context regarding your membership and the savings you have received. 🩷

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 19, 2026

Hi Klareese
Thank you so much for your lovely review! 🩷🌸

We're happy to hear that you're pleased with the quality of our products. We hope to see you shopping with us again soon! 💕

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 17, 2026

Hi Simona

Thank you so much for your review! 🩷
We’re very happy to hear that everything worked out and that the issue has been resolved. We hope you’ll have a great experience with Luxplus going forward! 🌸✨

Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 14, 2026

Hi Susan

Thank you so much for your recommendation! 🩷 We’re so happy to hear that you’ve had a good experience with Luxplus. 🌸

We truly appreciate your support and look forward to welcoming you back! 💕

Kind regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Aug 10, 2026

Hi,

Thank you for taking the time to share your feedback with us. 🩷 We’re sorry to hear about the confusion regarding your membership fee and Klarna payment method.

We have reached out to you directly via email to look into this further and provide you with more information regarding your membership and payment. 🌸✨

We look forward to hearing back from you so that we can assist you further and make sure everything is clarified. 💕

Thank you again for bringing this to our attention. 🌷

Wilde,
Luxplus

Reply from Luxplus Sverige

Aug 5, 2026

Hi Jasmina💗

Thank you for taking the time to leave a review.

Our membership is completely optional, and the membership fee, renewal terms, and benefits are clearly presented before sign-up. We always aim to be as transparent as possible. ✨

If you have any questions about your membership or believe something has gone wrong, we'd be happy to help. Please don't hesitate to contact our Customer Care team. 💕
Best regards,
Mia - Team Luxplus

Reply from Luxplus Sverige

Jul 31, 2026

Hi Eli,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that the membership came as a surprise to you. We completely understand how frustrating it must feel to notice recurring payments that you were not expecting, and we sincerely apologize for any confusion this may have caused.

We would like to clarify that the membership information is displayed throughout the entire purchase process, including before the order is completed, so that customers have the opportunity to review the membership terms before confirming their purchase.

However, we always want our customers to feel informed and confident when shopping with us, and we take your feedback seriously. We would be happy to look further into your specific case and see what has happened.

We have contacted you directly and kindly ask you to get back to us with the requested information so that we can investigate this further and assist you in the best possible way.

We look forward to hearing from you and helping resolve this matter. 🌸

Wilde, Luxplus

Reply from Luxplus Sverige

Jul 31, 2026

Hi Ertugrul,

Thank you for taking the time to share your feedback with us.

First of all, we are truly sorry to hear that the membership fee came as a surprise to you. We completely understand that it can feel frustrating to discover a recurring payment that you were not expecting, and we would of course like to help clarify what has happened.

We would like to explain that the membership information is shown throughout the entire purchase process. The membership details, including the terms and conditions, are presented before the order is completed, so that our customers have the opportunity to review all information before confirming their purchase.

That being said, we always want our customers to feel informed and comfortable with their membership, and we take your feedback seriously. We would therefore like to take a closer look at your specific case to better understand the situation and see how we can assist you.

We have reached out to you directly and kindly ask you to reply to our message with the information we need so that we can investigate this further. Our goal is to help find the best possible solution and ensure that you receive the assistance you need.

Thank you again for bringing this to our attention. We look forward to hearing from you and helping you further. 🌸

Wilde, Luxplus

Reply from Luxplus Sverige

Jul 28, 2026

Hi Luna,

Thank you so much for your amazing review! 💖 We’re truly happy to hear that you had such a smooth experience with us and that everything from delivery to packaging met your expectations.

It means a lot to know that your order arrived quickly, at the correct pick-up location, and that your products were packed with care. Our team always works hard to make the shopping experience as easy and enjoyable as possible for our members.

Thank you for your kind words and for taking the time to share your experience. We truly appreciate it and look forward to welcoming you back to Luxplus again soon! ✨😊

Wilde, Luxplus

Reply from Luxplus Sverige

Jul 24, 2026

Hi Aphrodite

Thank you for taking the time to share your feedback. We're very sorry to hear that this has caused concern and understand how frustrating it must have been to receive a notification about a membership charge.

At Luxplus, access to our member prices is linked to a membership, and the membership terms are presented during the checkout process before an order is completed. However, we understand that every situation is unique, and we'd very much like the opportunity to investigate your case further.

To do so, we have sent you a request for some additional information. Once we receive your details, we'll carefully review what happened and do everything we can to provide you with a clear explanation and the best possible solution.

We truly appreciate you bringing this to our attention and hope to hear from you soon so we can assist you further.

Kind regards,
Team Luxplus, Wilde

Reply from Luxplus Sverige

Jul 17, 2026

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear that this has been your experience and understand why it has caused frustration. 💗

We would like to clarify that Luxplus is a membership-based store. When signing up, all new members receive a free trial period, after which the membership automatically renews at 99 DKK per month unless it is cancelled before the trial ends. This information is presented during the sign-up process and must be accepted before an order can be completed. ✨

We would very much like to investigate your specific case. Therefore, we have sent you a request via Trustpilot for your contact details so we can locate your account and take a closer look at what happened. 🌸

We hope to hear from you soon so we can assist you further. 💖

Best,
Wilde, Luxplus

Reply from Luxplus Sverige

Jul 15, 2026

Hi Tracy,

Thank you for sharing your feedback with us.

We’re truly sorry to hear that the membership came as a surprise, and we completely understand why this situation feels frustrating. 💗 It is never our intention for anyone to feel misled when shopping with us.

We always strive to be transparent about our membership, which is why information about it is displayed throughout the purchase process:
• Next to our products
• In the shopping cart
• In the membership terms and conditions, which must be accepted before completing a purchase
• In the order confirmation sent after the order is placed

It is not possible to activate a membership without purchasing at member prices and actively accepting the membership terms during checkout. Customers who do not wish to become members can choose to shop at the normal price without a subscription.

That said, we sincerely regret that the membership was unexpected in your case. To better understand what happened and review your situation more closely, we have sent you a separate request for some additional information. Once we receive your reply, we will be happy to investigate the matter further and assist you as best we can. ✨

Thank you for your patience, and we look forward to hearing from you.

Kind regards,
Luxplus, Wilde

Reply from Luxplus Sverige

Jul 7, 2026

Hi Marvam

Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐

We truly appreciate you taking the time to share your experience with us. 😊 It’s fantastic to hear that you were happy with both our competitive prices and our fast delivery. 🚚💨

Providing great value and a smooth shopping experience is always our goal, so knowing that we met your expectations means a lot to our team. 💙

Thank you once again for your kind words and for choosing to shop with us. We look forward to welcoming you back for your next order! 🛍️✨

Best regards Anna from Luxplus

Reply from Luxplus Sverige

Jul 6, 2026

Hello Amara

Thank you very much for your kind review! 🙏

We’re happy to hear that you are satisfied with the fast delivery and your overall experience. 📦✨ That is exactly what we aim to provide every day.

We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back at Luxplus again soon! 😊

Kind regards Anna
Team Luxplus

Reply from Luxplus Sverige

Jul 6, 2026

Hello Muno

Thank you very much for your kind review! 🙏

We’re really pleased to hear that you are satisfied with our service and that you experience fast delivery. 📦✨ That is exactly what we strive for every day.

Your positive feedback means a lot to us and is greatly appreciated by the whole team. It motivates us to keep maintaining a high level of service and reliability.

We look forward to serving you again at Luxplus soon! 😊

Kind regards Anna
Team Luxplus