leredd.com Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality, thoughtful design, and overall effectiveness of the red light therapy devices. Customers consistently praise the knowledgeable and approachable staff for providing detailed guidance and wonderful personal support. Many buyers report significant health benefits, enhanced skin complexion, and impressive recovery results after daily treatments. Though some customers encountered technical issues, such as faulty controllers, wiring failures, or charger socket problems over time. A few reviewers also mentioned experiencing difficulties regarding product repairs, replacements, or component durability during extended periods of regular use.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with items like face masks,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the devices are to use every... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers frequently mention meeting team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was amazing Meeting Jeremy and yuliya at the Body Mind and Spirit show, they were so lovely and explained everything about the LEREDD So much so that I bought 4 products and intend... See more

Company replied

Rated 5 out of 5 stars

It’s the best decision I made I’m very very excited with the outcome I was very nervous at first spending the Money and buying the Red Light hat I been reading about Red Light Therapy and ultr... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer and a novice of Redlight Therapy . I phoned a lot of Companys to ask for advise . I found Julia at LEREDD to be the most courteous and helpful and Professional in the... See more

Company replied

Rated 5 out of 5 stars

I chose lerred because they are not just vendors but they have hands on experience with treating people with light therapy. The online purchase and delivery were easy and went smoothly.

Company replied


Company details

  1. Wellness Center
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop
  4. Medical Equipment Supplier
  5. Pain Control Clinic
  6. Skin Care Clinic

Written by the company

Best Red Light Therapy Devices in Australia Leredd provides industry-leading red light therapy devices designed in Melbourne, suitable for home use and clinical applications. Whether improving overall health or supporting recovery from specific conditions, Leredd products deliver powerful Red & Near-infrared light to stimulate natural healing. For those wondering where to buy red light therapy, Leredd’s website showcases a comprehensive range of options for every budget and lifestyle. Why Choose Leredd for Red Light Therapy As the #1 rated red light therapy supplier on Trustpilot, Leredd distinguishes itself by delivering superior before and aftercare for Australian and New Zealand customers, ensuring a personalised journey from purchase through results. All Leredd products are designed with clinical standards in mind and have helped thousands find relief and enhanced well-being. Red Light Therapy Clinic Melbourne If searching for a red light therapy clinic in Melbourne, Leredd’s clinical locations and flagship products provide access to advanced therapeutic care overseen by specialists. Whether booking a session or exploring the best red light therapy devices for personal use, Leredd has solidified its reputation as Australia’s trusted supplier and clinic. Where to Buy Red Light Therapy in Australia Australians wondering where to buy red light therapy need look no further than Leredd, the trusted choice for quality, reliability, and customer support. Visit Leredd Red Light Therapy online to explore device options, compare features, and book clinical sessions for the ultimate wellness experience in Australia and New Zealand. Compare leading brands on Leredd's website under the blog section. https://leredd.com/red-light-therapy-comparison-from-trustpilot-independent-supplier-reviews/ For proven results, market-leading products, and expert care, Leredd Red Light Therapy remains Australia’s premier source for the best red light therapy devices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(162)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm giving it a go

I’m as skeptical as they come, but I figured—what have I got to lose? So, I decided to give it a try. It’s still too early to say whether the product works, but I have to say, LEREDD has been fantastic to deal with. Their communication is excellent, and they show a strong commitment to customer service. If you’re open-minded enough to give their products a shot, I’d definitely recommend them!

21 February 2025
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Reply from leredd.com

Appreciate the great review Mathew - looking forward to hearing about your results in the coming months. Thanks for sharing with the community as we strive to grow and positively impact all customers of ours.

Rated 5 out of 5 stars

I rang & inquired if there was one…

I rang & inquired if there was one available & I wanted to pick one up asap. Julia said there was & she waited till I arrived 6 pm that day & I picked it up. Thanks Julia

31 January 2025
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Reply from leredd.com

Thanks Kaye - happy our staff went the extra mile for you and that you appreciated the extra effort - trust all is going well with your treatment and that you are super happy with the Full sized Blanket purchased.

Rated 5 out of 5 stars

Good products and great people selling them.

Great products, unlike competitors products we were able to meet in person and be shown the products, a full explanation and any questions answered, even to the point of where they brought out a spectrometer and demonstrated the performance of each product we purchased, it’s so good to deal with people of whom you can trust on a personal level.
We have had some pretty awesome results already, with one in particular with our son who had major pelvic surgery and after two days still didn’t have proper circulation in his right leg, after two 20 minute sessions with the R&B flex mat over a 10 hour period full circulation and temperature was restored to his leg, pretty amazing stuff.
Travis.

11 January 2025
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Reply from leredd.com

Thanks Travis for sharing your very positive outcome and hope that all the family are doing really well with the many products purchased whilst in Melbourne recently.
There is nothing better than when we hear how quickly the positive responses are that make a huge difference especially considering the post surgery outcomes for your son.
Keep in touch and we gladly welcome you back to visit us when back in town.

Rated 5 out of 5 stars

Quality products

Quality products, great service and the ability to try before you buy is what I like about this company. Also the fact that their products, some of which are not available elsewhere, are designed both for clinical and home use.

6 January 2025
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Reply from leredd.com

Thank you Margaret for sharing and validating what we are all about - quality/ transparency/ innovation and having products for everyone on any budget. Keep enjoying your wellness regime via our products and a big thankyou for the 5 stars provided.

Rated 5 out of 5 stars

Inflammation and Pain relief

Easy website to navigate. Speedy delivery. And most importantly, I'm getting benefit from using the LLLT.
Definitely on the near infrared Led's in pulse mode, getting pain and inflammation relief after each of 2 or 3 x 15minute treatments daily.

30 December 2024
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Reply from leredd.com

Good to see your investment is paying off via a reduction in pain and inflammation - which must be held at bay to avoid further complications - thanks for sharing your outcomes with others and what is working for you as the community in this space are all very interested in results. Sincerely appreciate your review of support.

Rated 5 out of 5 stars

Great Business and Great Service!

Leredd staff were very helpful from the start. They made sure my order was delivered on time as we are only visiting Melbourne for a short trip. They are very accommodating and helpful. Thanks Julia and Georgie for all your assistance. Highly recommended and having a contact number to call and actually answered is a great help.

17 January 2025
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Reply from leredd.com

Appreciate your great custom adding many items to your health and wellness programs and treatments - wishing you very safe international travels back home - a true pleasure communicating with you. Trust you had a very enjoyable time in Australia and we welcome you back to visit us on your next trip here.

Rated 5 out of 5 stars

Delivery was amazing

Delivery was amazing, they posted on a Saturday and I received my order on Monday. The mask is amazing, I would recommend them highly. Fabulous product and service and they’re based in Melbourne!! Always a huge plus in my opinion.

15 December 2024
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Reply from leredd.com

Camelia thanks for your raving review - happy to hear and thanks for all the referrals that have come through - keep up the treatments and spreading the love

Rated 4 out of 5 stars

Helps in joint pain and healing surface infection including fungal infection of nail

Made my knee pain under control Healed an infection of the tongue and improving fungul infection of finger and I think it helps improving circulation

29 November 2024
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Reply from leredd.com

Positive results as expected Ganendra and let us know how we could nudge your review from 4 to 5 stars in some way. We treat all genuine reviews with utmost care and reflect on how we can improve further so that future customers have no choice other than to provide 5 stars - that is what we always aim for as should any serious business.
Take care and keep in touch, we have some new products about to drop into our range that maybe of real interest to you.

Rated 5 out of 5 stars

Highly recommend LeRed

Highly recommend LeRed for this device. After MUCH research I ended up taking advantage of black friday sales and purchased the new face panel from this company. Communication was excellent, with a real name behind the email and VERY fast shipping. I have been using the panel on my face consistently 6 nights a week for about 3 weeks and have noticed a difference in my skin texture, seems more hydrated. Love that it has different options for different issues, this is the only panel I found that has more than just the NIR and red light options. Would highly recommend this company as it is Australian owned and located and from my experience prioritises quality and genuine service.

25 November 2024
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Reply from leredd.com

Michael a big Thank You for taking your time to write your service and product review on the Glam 56. We are more than appreciative and so happy that you support real Australian Business and see the value provided in doing so especially with our products. We continue to strive to go well beyond what one would expect and bring new products to market that appeal to our growing customer base. Your skin is glowing because you are being consistent and using the varied settings to your advantage. Well done and keep up the treatments.
Julia

Rated 5 out of 5 stars

Easy to order.Quick easy delivery

Easy to order.Quick easy delivery. Only suggestion is a booklet detailing how to use the red light (how often, how far to sit away,clothes on/off etc)

22 October 2024
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Reply from leredd.com

Thanks Sara - appreciate your suggestions - we do have an ebook that you can sign up for online that does go through distances and clothing etc as well as many informative blogs on our site with some specific to dosages and clothing so please head on over to those. Have a great xmas and New Year ahead and stay tuned for many new innovations that are in the pipeline with some dropping into store very soon.

Rated 1 out of 5 stars

Very disappointed with the product and…

Very disappointed with the product and quality. The company does not honour it's return policy, proceeding through fair trading for refund.

Have reached out the company providing all the information, even photos of the product and yet I was told as long as I purchase the new mask in one day I will receive my refund for the old mask otherwise I will not get a refund. A company that puts conditions on a customer purchase, refunds and exchanges isn't a trust worthy company.

I have seen other comment mentioning similar experiences. Don't buy from LEREDD

To the company's response:

The way they are handling this request of return and now the reply to my original feedback shows the lack of professionalism. I am happy provide all the emails and responses. Shaming someone of their financial situation just isn't Australian of a company. I am still waiting for the company to send me a return instructions for the original mask. As I mentioned the quality of the product isn't up to standard, the battery quality is poor, I have had to recharge it after one use. The company asked me is the mask in return condition with no damage to it and I confirmed yes it is in return condition.

Don't waste your time with a company shaming customers of financial services

To LEREDD latest response:

Unfortunately your response shows equal respect is not extended to customers with genuine complaints. My complaint is 100% genuine but your lack of genuinity as a trusted business shows through your responses. However I feel as though this back and forth is going no where and I honestly feel like I'm dealing with children that cannot take critical criticism.

Again a warning for anyone, don't purchase from a business that does not respect and trust its customers.

Also not to mention putting my full name without my consent is a breach of privacy.

29 October 2024
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Reply from leredd.com

Highly inaccurate review that has been produced to mislead our genuine customers and shame our trustworthy company unfortunately.
As this person thinks it is fine to go public with a highly inaccurate review of what actually took place, I think it is now fair to advise others of the name under which the order was placed being "Tarana Shams".
We offered her to return for assessment the product which was a low value, on sale $129 purchase, for a 7 series face mask that we have many wonderful reviews on, that we have been selling for 3 years in large volume.
Records show that she discussed online via chat that she wanted to exchange the item for the Glow 240 face mask. We contacted her and advised after checking with management for authorisation that we were happy to do so and we were trying to arrange exactly that, which is well beyond our standard refund policy on many fronts. Change of mind is not an excuse to return as defined by the ACCC.
We have in writing from her "the mask is in perfect returnable condition. I appreciate all your help", this confirms the mask was not faulty. So we advised her to purchase the one she wanted to exchange to and then return the other item and if it was returned in the perfect condition then we would refund in full. Totally fair and reasonable. We even provided her with a Return Auth #. Then her tone changed and advised us that due to her "financial commitments" that she couldn't purchase the item she originally, allegedly wanted to exchange to and expected us to refund the original one after using for a period of time.
In relation to the comment about having to purchase the new mask in one day otherwise the refund would not be given is an utter mistruth again. We simply advised her that we would despatch the new mask immediately if ordered that day - that's what we define as good customer service.
It's very disappointing to see the lengths some go to, trying to bring down your 100% Australian Owned Brand to support their own hidden agenda and the power they feel in threatening to proceed through to fair trading with their distorted facts. I would suggest that it better use of ones time and their own health and wellness to concentrate on positive pursuits.

And to Tarana Shams response :
Your 1 star review and comments represent less than 1% of all of our 5 star verified by Trustpilot reviews, therefore the LEREDD community over a long period have a very different opinion of our company as they are genuine clients who have reported their own experiences with LEREDD.
We treat all customers with the equal respect as provided in return to us. By degrading a legitimate company for your own motivations is your ultimate choice. By advising others not to purchase from us, smells of ulterior motives which is why we will no longer entertain with further dialogue.
And to add, we are the highest rated Red Light Therapy Supplier in Australia & NZ on Trustpilot as voted by clients and we understand why that irks the competition who desperately try all types of tactics to have our rating drop. We will continue on with our genuine clients and suggest all readers to appreciate that this review lacks total merit.
We will continue to innovate and bring the highest quality light therapy products to the Australian market for our loyal and new customer base.

Rated 5 out of 5 stars

Red Light Therapy Pad

Customer service and products have been top grade.
I continue to enjoy using the red light therapy pad and I love that it does not have a plastic cover over the lights as some others have.
If you want to use a red light therapy pad, I encourage you to consider buying it from LEREDD.

30 September 2024
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Reply from leredd.com

Angela - thanks for the glowing review of my company and happy that the staff have looked after you so well. The Superflex pad is great - many customers swear by it and we have just added an even larger full blanket size with over 3500 led chips called the SUPER-B... maybe something to consider for your next purchase ?
Jeremy

Rated 5 out of 5 stars

Quick dispached

Quick dispached, everything ok.
Great item!

30 September 2024
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Reply from leredd.com

Thanks Robert- happy that the PAD CAPs and T2Freedom torches arrived quickly to Slovenia and that you're very happy - all the best !

Rated 5 out of 5 stars

Impressive technology & friendly customer service

I have osteoarthritis in my finger joints and after using Leredd's G-Puck12 twice a day for about a week the swelling has visibily subsided. Better yet, my fingers are no longer stiff when I wake up in the mornings.
I'm really impressed with the technology behind Leredd's products and their friendly service. Before purchasing, I researched several other light therapy brands. I liked that Leredd's website presented their product information in a credible way with references to academic papers and their competitive pricing. Delivery was fast and when I had a few queries, Georgie replied promptly and was very helpful.
Based on my experience, I would highly recommend Leredd's products.

26 July 2024
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Reply from leredd.com

And we are so happy that you did the extensive research and asked all the questions that you did so that we were able to select the most appropriate device for your circumstances and it sounds like we all hit a home run ! We thank you for your trust in our brand and products for the effort of sharing your own personal experience for others to consider - it truly helps.

Rated 5 out of 5 stars

Easy transaction, knowledgeable.

Easy transaction, quick delivery and accessible for video zoom call for follow up questions. Friendly and helpful. Booties are great but I realized they do not have an intensity setting like the pad I purchased. I am happy with my purchase.

22 August 2024

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