Lénappy Reviews 

Very disappointed with my experience. The changing bag colour was completely different to the website photos (bright red rather than terracotta). When I contacted customer service to arrange a return from the UK, I discovered that international returns also attract customs charges, meaning the total cost of returning a misrepresented product was close to 50% of the bag price. When I raised to Lenappy that it was not clearly stated that customers would bear both return shipping and customs charges, they simply claimed that the information was available on their website. It turns out this detail is buried deep within the fine print of their terms of sale rather than being made clear on the sales page itself. Overall, poor transparency and not a premium level of service for what is marketed as a premium product. Customers should not be expected to absorb substantial return costs when items are not as advertised.

I had a problem with the parcel to be delivered but actually the company solved it very quickly.
I am happy with the bag. It is very convenient.

Plus grand que je ne pensais, super!

I bought this for my daughter in law and when it came I was very disappointed in the quality it says it is designed in France but it is obviously made in China a cheap knock off certainly not worth a £100. However my daughter in law liked the practicability of it so we kept it. Now having used the bag a few times it is very hard to get into the bag from the top due to its shape and the zip getting stuck also the velcro that you use to put the bag onto the pram can't hold the weight of the bag and it keeps falling off, so much so that it fell off and my daughter in law fell over it as she fell the pram came out of her hands and started rolling down the street it was stopped and saved by a passerby this could of ended very badly. If you going to design a bag that goes on the pram handles make sure it stays on. We also had delivery issues and we're lied to about these issues but we did get the bag around 15 days in. I certainly would not recommend this company you can get better bags that are designed to what they should do and have the practicability of this one without spending anywhere near £100.

This is my response to the Lenappy reply

Thank you for your reply, though I find it incredibly dismissive.
Regarding your points:
Safety & Design: A pram bag is a utility item. If a parent needs to find a "short animation" at the bottom of a website to ensure the bag doesn't fall off and cause a serious accident, then the design is fundamentally flawed. Safety features should be intuitive and fail-safe, not hidden in online instructions.
Manufacturing: The issue isn't where it is made, but the final quality. Citing "strict standards" doesn't change the fact that the zip sticks and the materials feel cheap. At £100, a customer expects a premium product, not excuses about how much more expensive it could have been.
The Incident: Your response completely glosses over the fact that your product's failure led to a pram rolling away. To suggest this was a user error rather than a design flaw is patronising and ignores a very real danger.
We are keeping the bag only because of its practicality for my daughter-in-law, but my assessment remains the same: the quality is subpar, the attachment system is poorly designed, and the customer service approach to a safety scare is deeply concerning.
I will ensure my public feedback reflects this experience so other parents are aware of the risks and the lack of accountability from your company.

i am love with it thank you so much the quality is amazing thank you so much

So disappointed. While this bag looked and sounded great in theory, in practice it really isn’t.

The zip-open back pocket is basically useless because it doesn’t open fully. You still end up scrabbling around at the bottom of the bag without being able to see anything. You are just doing it from a different angle. Because of that, you inevitably stop using the side access and just use the main top opening instead.

The “wide open” top of the bag also sounds great in theory, but in real life it gapes open so much that it can’t be zipped closed with one hand. When you’re out with a baby and often only have one hand free, that’s far from ideal. You either end up walking around with the bag wide open on the pram, or half-unzipping it and squishing your hand in to dig around blindly for what you need.

The front pocket works fine for bottles when babies are small, but as they start drinking larger volumes you simply can’t fit what you need. It really could do with being at least double the size.

The wipes pocket also doesn’t work well in practice. With wipes coming out the side, you have to completely peel back the plastic packaging and push the wipes through. The bag fabric absorbs moisture, leaving the bag damp and causing the wipes to dry out faster, which leads to wastage and you don’t take the packet out as you not longer have the protective plastic to go over the hole.

Finally, the changing mat looks nice in design but isn’t very practical to clean. If you have a big blowout and it gets covered in poo, it is difficult to clean when out and about and stains easily.

Overall, the bag has some good ideas but they just don’t translate well into everyday use with a baby.

I have been waiting for over 2 months for a bag and muslin. It still has not arrived. Customer service have refused to cancel the order saying that they will re-send the package but only once they conclude their issue with the courier.

This backpack it’s a game change!! Thank you

The bag was for a gift but was late arriving and when it did it was left outside in the rain (despite me being in the house) in a damaged box. I also didn’t receive the muslin that should have come with it. After numerous complaints over two months the muslin finally arrived. The products are fine but their customer service and delivery is awful. And now they keep sending automated emails asking for reviews. Well here it is!

Could have been a five star if the bag wasn’t delivered in wet but customer service is responsive and sort it out .

Storage is good and the foil on the external compartment is great for insulation can keep milk warm for than an hour .

Only downside is when the bag is heavy the Velcro does not always support when hanging the bag on the pram . Otherwise it is all good .

Ordered a nappy bag on 6th September and I'm yet to receive it, this is ridiculous. Was advised by customer services that I'd receive the item within 4 business days of their response- it has now been 5. Please fix your logistics chain. Having read the other reviews here, I dread to think about how difficult it will be to return the item if it's faulty.

I’m very disappointed with this company. I ordered a bag on the 9th of September and I’m still waiting for it. I’ve sent multiple emails asking for updates and a refund, but I’ve received no real answers or solutions. So far, there’s been no resolution at all. I just hope I eventually get my money back.

if i could give this 0 stars i would.

i ordered a changing bag based on the 6-10 day lead time as we needed it. it’s been over a month and the bag is still yet to arrive. customer service has been appalling and i’ve been actively lied to multiple times.

a month after order i contacted them to say it hasn’t arrived yet and the courier tracking said they hadn’t even dispatched it. i asked to cancel the order as it hasn’t been dispatched and receive a refund. they told me the courier lost the package and instead of cancelling and refunding me, they dispatched another bag that i didn’t want. a week later the website tracking says it’s been delivered yet the package hasn’t arrived and the courier again says that lenappy haven’t even dispatched the item to them. i contact them to ask AGAIN to cancel it and be refunded as it hasn’t been dispatched. instead they re-dispatched it against my wishes.

Lenappy customer service is truly appalling and they just lie to you and ignore your requests. the advertised delivery time is simply a lie, and there is no attempt to support you. for a changing bag over £100 you expect better service.

i’d strongly recommended not buying from them and find a different changing bag

Appalling service. Le Nappy’s customer service is ridiculous and they are completely unaware of how to treat customers. Be aware that the order comes from outside Europe and takes weeks to arrive.
Placed the order 4 weeks ago and still no sign of receiving the backpack.
First time around, they didn’t pay enough postage and the parcel was sent back. I sent them regular emails to request a new parcel be sent out. Took them over a week to actually do it. Second time around: tracking details don’t work even a week after shipment. Don’t waste your time and money on them.

Almost 1 month and not received my order! Lots of back and forth saying they’re looking into it, but no resolution. I have requested a refund but not feeling confident

I'm really dissapointed with LeNappy. Ordered a bag first week of August. Still have no received this. After emailing back and forth I'm still no further forward. They say it's with Evri, Evri say it hasn't arrived, I'm bouncing back and forth. Asked for a refund and was told they would contact Evri, still waiting. Poor customer experience.

Delivery was appropriate timing being delivered from a UK address. However unfortunately the item was not quite what I expected therefore for nearly 4 weeks I have been trying to return my item back to Lenappy. After contacting Lenappy via Email they have given me an address to France in which the Post Office do not recognise. I have asked for over 3 weeks to communicate with someone about this issue with no help from Lenappy. I would recommend future customers to be 110% this is the changing bag you want. As Lenappy do not appear to have a clear responsible returns policy. I will be looking into further action to get my money back & return the item from a third party. A very disappointing experience!!!