Lemmo E+Bike Reviews 

411
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I bought the Lemmo zero just over a month ago to take it with me on trips and be able to explore more when I’m on work trips or vacation. I truly love this bike and you can tell that the comp... See more

Rated 2 out of 5 stars

Fake promotions on lemmo zero. Hope my review will make your marketing strategy change. Spoke with agent Emma on your website. The issue is that this promotion doesn't look like a real one. T... See more

Company replied

Rated 5 out of 5 stars

Ordering a Lemmo One Collab'ride was very easy, and delivery was on time. I contacted support several times during assembly and setup, and received efficient responses within 24 hours. As for the bik... See more

Company replied

Rated 1 out of 5 stars

Unfortunately I never received my ebike. My experience is that the company uses false and misleading advertising. I bought my bike in June with the promise it was in stock and would be delivered in... See more

Company replied

Company details

  1. Bicycle Store
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About Lemmo E+Bike

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3.4

Average

TrustScore 3.5 out of 5

411 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(411)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Truly amazing bike

I bought the Lemmo zero just over a month ago to take it with me on trips and be able to explore more when I’m on work trips or vacation.

I truly love this bike and you can tell that the company does not only produce high quality products but also focus on the small details that makes all the difference.

As a few examples I can tell that the way the bike folds is very unique, how it stays folded, the lightweight and the easy it is to also unfold. The battery pack is just under the 160Wh limit so you can take it onboard an airplane on most airlines.

The APP is well designed and easy to understand! Is a very high value product for its price! I can warmly recommend it.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Decent bike, unacceptable after-sales service: bike held for 3.5 months and still not returned

I own a LEMMO ONE. When it works, it's a nice bike to ride. The after-sales service, however, is the worst I have ever experienced. In June 2026 my SmartPac battery stopped working. Lemmo asked me to send the bike to their Berlin hub for repair. It was collected from my home on 15 July. Today, 30 October, I still don't have it back and I have never received a tracking number.

The timeline, with Lemmo's own words:

29 Jun – Lemmo: the bike goes to LEMMO HUB-BERLIN, "all the logistics will be taken care of by us."
15 Jul – Bike packed and collected from my home.
29 Jul – Two weeks later, Lemmo asks me "did you use the return label sent by email? which team had recovered the bike". They didn't seem to know where my bike was.
30 Jul – "We will check with the logistics team and get back to you later." They never got back to me.
6 Aug – I ask for an update. "We will get back to you as soon as we have a more precise update." Again nothing followed.
17 Aug – A courier comes to my house to collect the bike, which had been gone for weeks. This was the third pickup attempt. Lemmo's reply, word for word the same as on 30 July: "We will check with the logistics team and get back to you later."
2 Sep – After I chase again: "The repair process can take up to 14 working days." I agreed to wait.
1 Oct – After those 14 working days: "We will check immediately with our technical and logistics teams."
2 Oct – I say I suspect they lost the bike. Lemmo: "your bike has not been lost. It is currently at our repair workshop in Berlin." That evening they told me for the first time, almost three months after pickup, that the SmartPac can't be repaired and I need to buy a new one.
6 Oct – "Yes, we will send your bike back, within a few days."
9 Oct – "We will get back to you with the tracking number after your package has been shipped."
19 Oct – "Your bike is ready for shipment", but there is "an unexpected logistical issue with the carrier."
22 Oct – "We will quickly resolve the problem with the transport service and send you the tracking number."
28 Oct – "We will forward your request to the administration and we will get back to you immediately with a solution."
29 Oct – "We are treating your request as a priority."
30 Oct – Still no bike and no tracking number.
In summary: Lemmo has had my bike for over 3.5 months. They took nearly 3 months just to diagnose a battery. They didn't replace or fix anything; they only removed the battery. Since then they have promised a shipment "within a few days" for almost four weeks. Every message comes with an apology and a new excuse, but nothing happens.

I didn't want to write this review. I gave Lemmo several deadlines and warnings first. If you're thinking about buying a Lemmo, understand that you are on your own if something breaks. Hopefully this review gets them to finally send my bike back. I will update it if they do.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

great solution / support

I had an location issue with my smart pac but the customer service worked through a great resolution together

20 October 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for sharing! We are glad our customer service was able to help!

Rated 5 out of 5 stars

After a breakdown

After a breakdown, the technical support team was very helpful in finding a solution—and in my own language! My wife has just ordered the latest Lemmo 3, confident in the quality of these excellent products

1 September 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

We are glad to hear you managed to get help with your issue. Thank you for choosing LEMMO and thank you for your lovely review! We wish you and your wife fun biking with the MK3!

Rated 2 out of 5 stars

Fake promotions on lemmo zero.

Fake promotions on lemmo zero.
Hope my review will make your marketing strategy change.
Spoke with agent Emma on your website.

The issue is that this promotion doesn't look like a real one. The summer offer was simply rebranded as an "autumn" offer, and the price has been the same for roughly 4-5 months. The €1,990 "regular price" is also quoted in a YouTube video I watched, which suggests it isn't a genuine reference price either. A discount that never ends is just the normal price with a crossed-out number next to it.

When I pointed this out, the agent only repeated that she couldn't give me more information, and ended the chat without addressing it.

Polite agent, but the pricing approach feels like manufactured urgency rather than a real deal. I'd recommend checking the price history yourself before treating any "limited-time" offer as a bargain

6 October 2026
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Dear Sir or Madam,

Thank you for sharing your feedback, although we are surprised by the nature of this review, particularly as we have no record of you purchasing our product or having any direct experience with it.

We welcome genuine feedback, including criticism, but we believe reviews should be based on accurate information and actual customer experiences rather than assumptions or speculation.

**Regarding our pricing**, we take German pricing regulations seriously and are committed to transparent and fair pricing. Your claim that the price had remained at €1,990 for four to five months is simply false. We have already provided Trustpilot with evidence confirming this, so we are disappointed that such inaccurate statements have been allowed to remain publicly visible.

**Regarding YouTube reviews**, most videos featuring our products are created by independent third-party content creators who share their own opinions, interpretations and experiences. Their statements should not automatically be treated as official company communications. For accurate pricing information, we always recommend referring to our official website.

**Regarding our customer support**, our team is happy to answer questions about our products, features, availability and purchasing conditions. However, detailed commercial pricing strategies are not something our customer service agents are expected to discuss. We also noticed inconsistencies in your description of the interaction, including referring to the same agent by different names, which makes it difficult for us to identify and verify the conversation.

Ultimately, we understand that our products and pricing may not appeal to everyone, and that is perfectly fine. Every customer is free to decide whether our product offers the right value for their needs.

What we do ask is that public criticism remains fair, factual and constructive.

At LEMMO, we work hard to develop innovative products, offer competitive value and build long-term relationships with our customers. We welcome meaningful feedback because it helps us improve, but we also believe it is important to correct misleading statements when they are made publicly.

We hope this clarification provides a more accurate picture of our approach.

Best regards,\
The LEMMO Team

Rated 4 out of 5 stars

Lemmo MK3 - Fun urban and commuter bike

Lemmo has created a great competitor urban e-bike compared to other well known brands out there!
I ordered the new Lemmo One MK3 Collab.Ride in August and got it delivered in about 4 days to the Netherlands!

The unboxing and set-up was actually very enjoyable because you could tell that the bike was packed with care and everything was thought of for a smooth experience.

The quality of the bike leaves little to no room for improvement. The smart shifting is so fun and makes riding so smooth!
With the chain version, I can easily pedal to 30+ km/h also.
The battery pack is an actual game-changer to other conventional e-bikes. I’ve already charged my laptop and phone several times while on the go. And the charge still lasts a long time.
Look-wise, by not having a bulky frame with a battery-“stick” the bikes looks super sleek.

Some remarks for an even better experience. 1.The find-my function works a bit spotty only updating when I am riding the bike but almost never when I park it (I also hid an AirTag on the bike, which connects much more frequently to the network).
2. The phone lock function adds a lot of battery drain, basically depleting the lights battery in one day (can’t a Software update fix that?)
3. The digital bell chime gets overheard almost always, pedestrians don’t recognise the sound as a bike bell I guess.
4. All the different functions, settings, features could be documented a bit more clearly to not leave one guessing too much.

26 September 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for sharing your experience! We have noted your suggestions and will forward these to hopefully improve them. Ride on!

Rated 5 out of 5 stars

Great bike

Great bike. Got the one collabride. Love the tech with auto shifting and security features. The motor js powerful and the batter has good range , 70km+. The frame is rigid so would recommend a suspension seat.

15 September 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for leaving a review! We are glad the bike is meeting your needs and that you enjoy our new E-Shifter!

Rated 5 out of 5 stars

Lemmo Zero and

I bought the Lemmo Zero and, after using it for a while, I can honestly say that I love the bike.

One thing I was slightly nervous about before ordering was delivery. I had seen quite a few comments online from people saying their Lemmo bikes had taken a long time to arrive, so I was prepared for delays. My experience was completely different: my bike arrived very punctually and within the timeframe I had been given.

I’ve also been pleasantly surprised by the customer service. I had some questions about installing the accessories and asked Lemmo for assembly videos. They eventually provided the videos I needed and have been very responsive whenever I’ve contacted them.

There are still a couple of small things being resolved: I’m waiting for the mudguards and for a replacement of a small cap that came off the bike. What matters to me, though, is that Lemmo has communicated clearly about both issues and about when I should expect them.

So my experience hasn’t been absolutely flawless, but it has been very positive. I love riding the Lemmo Zero, the delivery was much better than I expected, and whenever I’ve needed support I’ve actually been able to get a helpful response from a real person.

Very happy with my purchase so far. 🚲❤️

1 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your review and your honesty! We are working hard on improving delivery times and are so happy to see customers satisfied with the delivery. We will make sure to resolve all your issues and hope you have a great time with your bike!

Rated 5 out of 5 stars

Lemmo Zero: battery hardly needed

This review is not about the delivery process (3 stars: unclear communication from the platform which is a bit annoying when paying over 2.000 EUR for a device) and not about the practical guide how to use the bike (it is not difficult, but a bit more clarity on where to mount the lights for example, would have been nice). And not about the fact that the mudguard was out (hopefully delivery soon and it was on sale when I bought the bike, so I didn't have to pay 150 extra) It is about the cycling experience.

I live in the Netherlands and have been cycling on every type of bike imaginable, but mainly a single speed 'beater' or 'stadsfiets' with backpedal brakes. So, looking for a decent and sturdy folding bike was hard. After some time I found a review on the website Bright.nl and they were quite positive, although they said you may want a battery for longer trips (not stating what longer is). So I got the whole package, including the battery in early July 2026. After a short learning curve on folding, it turned out the bike cycles like a charm: it is very easy to go between 20 and 25 km/h when cycling on flat surfaces and no significant headwind. The bike is also much more comfortable than I would have thought.

Now, after using it for a few months, not on a daily basis, but quite often on the train or combining it with a carshare/rental, I can only say: pretty bike and a good drive. Did not expect it to be as I didn't have much experience with folding bikes.

The battery: I used it a few times, but the gears are fine and as long as there are no hills (... not in Amsterdam!) or heavy headwind, it feels a bit too much. I think when you live in hilly surroundings: yes, makes life easier. For me: it is quite some extra weight to carry and for my current use hardly ever needed.

In short: when I would have known the bike cycles so well (no noticeable friction from the wheel motor), I would not have added the battery package (although I think it will be useful in some cases).

Anyway, I find it hard to compare it to other folders, cheaper or more expensive (first looked at Brompton), this feels like a good one. I only hope that when the bike ages it is still easy to switch parts in the future. The gears seem pretty generic, but that is not part of this review.

So, 4 or 5 stars? I would say 4,5. But okay ;)

15 September 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for this detailed review! We are sorry about the delivery communication, but are happy everything worked out. You are right to say the Zero rides super well without a battery too! Our priority is to make all bikes function as electric bikes as well as manual bikes as to not step too far away from what makes biking so special. We wish you all the best with the bike!

Rated 5 out of 5 stars

Lemmo took my problems seriously

Lemmo took my problems seriously. They were always quick to respond, understanding, and practical. In the end, all issues were resolved. Giorgi, thank you for your patience with me and for handling everything - and in Dutch-language, just as I wanted! A 10+ for customer service.

11 September 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for the nice review! We are glad we could help you with your issue!

Rated 5 out of 5 stars

LEMMO support feedback

After 3 years of using the Lemmo One, I had an issue with my right button.This got quickly sorted thanks to LEMMO support shipping new one. 👍👍

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Well done Lemmo

Ordering a Lemmo One Collab'ride was very easy, and delivery was on time.
I contacted support several times during assembly and setup, and received efficient responses within 24 hours. As for the bike itself, I'm thrilled! Finally, an electric bike that actually looks like a bike! Its light and stylish design surprises all other cyclists. I highly recommend it! Well done, Lemmo!

16 June 2026
Unprompted review
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Reply from Lemmo E+Bike

We are always happy to hear praise for the look of our bikes! Glad you are enjoying it! Ride on!

Rated 5 out of 5 stars

Test ride and booked a urban model in…

Test ride and booked a urban model in the Lemmo hub. Store staff well knowledges about everything and quite easy to find what I need. Expecting to collect my new bike next week.

10 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your review! We are happy to hear our store staff was able to help you find what you needed! Enjoy the bike!

Rated 5 out of 5 stars

Lemmo One Mk.2 Core

I bought a Lemmo One mk. 2 Core back in June of 2026 and to this day, three months later, I'm still satisfied with my bike.

The bike arrives like an Ikea package and you still have to assemble the front wheel, adjust the steering wheel etc, but for my that just adds to the fun. The step-by-step videos are very helpful.

As a daily driver the bycicle feels sturdy and handles great, although I would recommend geting the suspension seat system for extra comfort as the core version doesn't offer any suspension at all.

With a fully charged smartpac I usually get about 75 km or three days in the first of the three cycling modi of cycling, which is fine for me. Of you're not using the bike, the battery does drain quite quickly though, due to the gps function.

Speaking of gps and locating your bike, the Lemmo app is a very smooth experience in which you can locate your bike, update it's firmware, record trips and share your bike with family members.

Little features such as the front lamp converting to a flashlight, the build-in bell and the braking lights make it a fun and playful bike.

Overall, I would recommend a Lemmo One to anyone who is interested in a sturdy, good price-to-quality-ratio bike for light sports activities or daily home-work trips.

21 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for this kind review! We are really happy to hear that our bike and its features are speaking to you! A quick tip: You can always turn off the smartpac by pressing its power button in order to reduce the battery drainage over night.

Rated 5 out of 5 stars

All good

The bike, the delivery, the momentum is there. All very nice. One missing point is no delivery to Luxembourg.

11 August 2026
Unprompted review
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Reply from Lemmo E+Bike

Thank you for the review! Maybe its time to consider Luxembourg too!

Rated 5 out of 5 stars

MK2 happiness

I purchased my MK2 in 2024 and after some delay on the delivery, I received it with a compensation from LEMMO. Up till now I’m very happy with my bike and receiving various complements on the look. I bought it for its lightweight construction and option of using it without the electrical support.
Up till now had some fun driving it for over 1300km 🫶

11 August 2026
Unprompted review
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Reply from Lemmo E+Bike

Glad you are enjoying the bike! Thank you for sharing this review!

Rated 5 out of 5 stars

Great bike so far

Great bike so far. Owned for a month, did hundreds of km already..

My main reason to go with this is the manual switch over, it is a great feature. Stylish, ride feel amazing, easy to use.

A couple of negatives:
1. The mudguard was received a little bend so it rubs the front tyre, easy fix.
2. Bluetooth connection opening the app sometime flaky.

11 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thanks for the review! Glad youre happy overall. Unfortunately during shipping the fenders can misalign, but often this just requires slight adjustment. For the Bluetooth connection stability depends a lot on the phone and software. There are ways to optimize it for your device too so reach out to customer service if you want to try to make it faster. Ride on!

Rated 5 out of 5 stars

I was a bit scared to order my Lemmo…

I was a bit scared to order my Lemmo mk2 after reading quite some negative reviews about the bike, delivery time, service, etc.

I had the opposite experience.
Bike arrived within 10 days of ordering.
Battery was defect but they sent me a new one. Upon returning the defect one, works wonderfully now.

There was some condensation in my screen, but this disappeared. Support informed me if it would happen again they would send me a new one.

Response could be a little bit quicker, but they helped me every time.
Bike rides beautifully and is reliable.

Hope it stays like that. :)

8 June 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your feedback and for trusting in our product! We really cherish it. Keep an eye on that screen and if anything happens again, we are ready to sort it out for you!

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