LaserPecker Reviews 

Excellent response time to my question regarding software installation, the instructions provided by Fate were clear and concise.

I ordered a LaserPecker LP2 Deluxe Bundle for approximately €800. Instead of receiving the product I paid for, I received a battery pack and a completely different item (an LP2 Safeguard) while the actual LP2 Deluxe Bundle was missing.
Mistakes can happen. The real test of a company is how they handle them. Unfortunately, LaserPecker failed that test spectacularly.
From the moment I reported the issue, I was trapped in an endless cycle of requests for more evidence. Photos of the product. Photos of labels. Photos of the box. Photos of additional labels. Photos of the outer packaging. Every time I provided exactly what was requested, a new request followed.
What should have been a simple process—"We're sorry, we sent the wrong item, we'll immediately ship the correct one"—turned into a customer service marathon where I had to repeatedly prove that I had received the wrong product.
The most frustrating part was that after finally acknowledging that they had sent the wrong device, LaserPecker still continued to ask for additional packaging photos and documentation. By that point, the outer packaging had already been discarded, and I had already provided multiple photos clearly showing the wrongly delivered product. Instead of resolving the issue, they continued creating more work for the customer.
As a customer, I don't believe it should be my job to investigate a company's logistics mistakes. If your warehouse ships the wrong product, that is an internal problem between you, your warehouse, and your carrier. The customer should not have to spend days acting as part of your claims department.
Adding insult to injury, LaserPecker had previously asked me to leave a positive Trustpilot review and praise their support staff. That now feels almost comical given the experience that followed.
At the time of writing, I am still dealing with the consequences of LaserPecker shipping the wrong product and then making the resolution process far more difficult than it should ever have been.
If everything goes perfectly, you may be happy with your purchase. But if something goes wrong, be prepared for a frustrating experience where the burden of fixing the problem falls largely on you.
One star. Not because the mistake happened, but because of how badly LaserPecker handled it afterwards. I am still waiting for the correct product to be sent and they now insists on having the wrong product returned before they send the right item. And they have not even sent me a return label for the return shipment yet.

I ordered a LaserPecker LP2 Deluxe Bundle for approximately €800. Instead of receiving the product I paid for, I received a battery pack and a completely different item (an LP2 Safeguard) while the actual LP2 Deluxe Bundle was missing.
Mistakes can happen. The real test of a company is how they handle them. Unfortunately, LaserPecker failed that test spectacularly.
From the moment I reported the issue, I was trapped in an endless cycle of requests for more evidence. Photos of the product. Photos of labels. Photos of the box. Photos of additional labels. Photos of the outer packaging. Every time I provided exactly what was requested, a new request followed.
What should have been a simple process—"We're sorry, we sent the wrong item, we'll immediately ship the correct one"—turned into a customer service marathon where I had to repeatedly prove that I had received the wrong product.
The most frustrating part was that after finally acknowledging that they had sent the wrong device, LaserPecker still continued to ask for additional packaging photos and documentation. By that point, the outer packaging had already been discarded, and I had already provided multiple photos clearly showing the wrongly delivered product. Instead of resolving the issue, they continued creating more work for the customer.
As a customer, I don't believe it should be my job to investigate a company's logistics mistakes. If your warehouse ships the wrong product, that is an internal problem between you, your warehouse, and your carrier. The customer should not have to spend days acting as part of your claims department.
Adding insult to injury, LaserPecker had previously asked me to leave a positive Trustpilot review and praise their support staff. That now feels almost comical given the experience that followed.
At the time of writing, I am still dealing with the consequences of LaserPecker shipping the wrong product and then making the resolution process far more difficult than it should ever have been.
If everything goes perfectly, you may be happy with your purchase. But if something goes wrong, be prepared for a frustrating experience where the burden of fixing the problem falls largely on you.
One star. Not because the mistake happened, but because of how badly LaserPecker handled it afterwards. I am still waiting for the correct product to be sent and they now insists on having the wrong product returned before they send the right item. And they have not even sent me a return label for the return shipment yet.

Next day response. Ticket opened until resolved. Followed up. Can't ask for more.

Fate from Customer Services has been excellent. He has been very helpful, responsive, and has done everything he can to assist me.

That said, I'm still very disappointed with the overall situation. My original laser machine worked perfectly until the app was replaced. After updating to the new app, my laser would no longer connect, making the machine unusable. The recommended solution was to purchase a new machine, which I ultimately had to do. It's frustrating that a perfectly functioning machine effectively became obsolete because of a software update.

I am sorry but I will call out all the excellent reviews shown. This company has the worst customer service. They are all about the sale and no after the sale service. Their Youtubve channel shows proceedures that are out of date and done badly. An example is Allison doing an isnide ring engraving that is off center. The so-called help desk is a joke. They offer support but never actually answer the issue. They just keep asking for more videos. They make people think you can get started and make money right out of the box. that is another joke. If you really need to find out how to do something, you need to ask guys on Facebook that offer help. And if you do need to send the unit back, the service fee is just under $900 which is almost the cost of half the unit. My unit is the LP4. The mobile workspace has never worked properly and the newest version won't work on my Samsung. They have no suggestion. All in all, expect to be very frustrated and waste a ton of time getting to know the ins and outs of these. Look at alternatives but don't go in thinking this is a breeze and the company will help. And one last point, if you purchased through a reseller they will ask to see the invoice and details every time. Like that should make a difference to service. Turn and run because they deserve a zero rating.

I used my LP2 a few times. And recently tried to update the firmware because the new app wouldn't let me engrave anything without doing that first. The power in my house went out halfway through. Now it just wont do anything.

Support is no help they give me 1 single troubleshooting task, that doesn't do anything. So then they inform me the hardware randomly stopped working. And that my only option is buying a new one.

And they are insisting that the hardware issue has nothing to do with the interrupted firmware update.

So if I want to do my occasional hobby engraving in the future, I have to spend over 600 dollars on a new unit!!

I only used the thing 3 times!!!!

Horrible product. Would not recommend to anyone.

I even supported them originally on kickstarted. No loyalty to customers at all.

Fast turnaround regarding my query. Camille and Sky were very efficient. Only gave 4 stars due to a bit of a faff to upload videos of the problem. But, nonetheless, a good piece of kit ably supported by customer service.

Camille was extremely helpful, professional and kind throughout entire process. She responded quickly, answered all my questions clearly, and made everything easy. I truly appreciate her support!

I love the portability of the laser. It fits my need for sure. I did have an issue with the laser where it was not tracking 100%. The support team walked me through some diagnostic engravings and was able to identify the problem and provide me a replacement. Very professional and prompt communication.

Very supportive and helpful.

I needed a simple laser to do some wood burning. The LP2 has been the perfect solution. I had some difficulty getting myself setup, but Iris at LaserPecker quickly responded with the solution to my problem.

I've maded my first order with LaserPecker, since it was a big bundle, it came in 7 different packages, however one of them was lost by DHL, but with the very good help from SKY, they manage to sent me the reposition of those loosed items. I really appreciated that.

Great product, output quality very good!

Customer service on top. Quickly fix my problem. Thanks Camille 😊

Very quick and efficient response from the service team

I had a problem with my old LP1, which had been discontinued, and unfortunately the product eventually became unusable due to firmware/software updates.

I contacted LaserPecker and they offered me a discount on a newer model.

I accepted the offer and was very pleased with the outcome. I’d especially like to say a big thank you to Fate in customer service for the help and support throughout the process.

The only reason I gave 4 stars instead of 5 is because I was disappointed that the original product stopped working due to the updates.

— Andy

The support person was very helpful with my LP1-Pro, and got me back up and running. However, if the app (on either the PC or phone) was able to tell me why it no longer worked, or if the website had the information easily found for what I needed to do to fix it, that would have been far, far less frustrating.

Filled in a questionnaire, was sent a £20 voucher to use online for materials but it had already expired!
Got in touch with customer services and they explained that promotion had already ended but still honoured the voucher value

Kita promptly sent me the delivery note and receipt I requested. I appreciate it.