Landrover Reviews 

Kings Lynn review following service of our 1 year old Range Rover was shocking from start to finish then to top it all the technician sat on our white leather seats with no cover so our seats are now dirty and stained never use again
Customer service is nonexistent and not what you expect of type of car we have and service standards you expect

I booked in my Landrover defend with Hollick Landrover Aspley Herts after a poor experience with grange Barnet last year
Jason and staff did an excellent job for the price quotes and did everything to a high standard. No more main dealer Landrover’s for me.I will use Hollicks every time.Thank you

Definitely avoid Group 1 Land Rover, NW London.‼️
Have had several vehicles from other garages and never encountered such bad customer service and dishonesty. It has cost me a £15k loss within a few months.
I purchased a Land Rover defender 110 which I was told was a managers vehicle to commute to work. I later discovered it was in fact an off road demo vehicle which had been heavily used. Not only were they rude but a whole load of liars.
Once they take your money they don’t want to know and even the highest level of Land Rover will not assist you.
Please avoid Fahim he sweet talks you and traps you. The managers were very rude too Mark Dickinson and Scott ottaway asked me to leave when I told them I’m not happy with the way I been dealt. I saw other dissatisfied customers when I had gone to confront them.

Excellent service from Ken Jones at Inscape Kings Lynn

I am amazed by the amount excellent and effortless service from Ken.
Ken is really amazing. Not just a sales person, but a human with empathy not found easily in the car business.

I had issues waiting for a settlement letter from my old finance company. This was a very stressful time that made no sense. Ken was patient and supportive. Ken helped me stayed the course. I am so grateful for Ken. He was more than just a sales person. He is compassionate and helped me buy the car I fell in love with.

Thank you Ken. Though my old finance company tried to ruin my car buying experience, you helped me enjoy this new experience. Thank you! I want to give you 10 stars..you are a testament of why I love Land Rover. But an unmatched service from a handover fan! Thanks Ken. An absolute pleasure doing this car journey with you.

Thank you Ken. A shout out to the receptionist last Saturday also. Amazing! Thank you… Appreciate you

Not the experience I expected 😩 after initially providing me with a like for like vehicle which due to a serious fault with my Evoque under warranty I was grateful for, I had a cutesy car for 6 weeks, I was unfortunate enough to drive on a road that had change of use and had a grace period of 6 months. 2 warning letters were sent to Landrover assist. They didn’t notify me which resulted in me getting a fine. That has got to be illegal. I then received a fine £35 which they said they would pay but are now ignoring all emails. Not the sort of customer service you expect.

Diabolical customer service. 17 phone calls to try and get some feedback. Told a Defender could not be driven to our home due to the rain-it was hardly raining and this is an all terrain car-absolute excuses and lies. Then we are told Enterprise has no cars available either-when we said we will call them they suddenly backtrack then find us a car-lies. 6th time the Defender under 3 years old has been back to them with the same mechanical problem!

Totally agree with a review on this site, Must be a Stratstone policy to be uncaring abrupt management.
However my last experience with this company has been ok, IF you own a discovery or evoque REG YEAR 2011 to 2017 phone your dealer now as these cars have been recalled to have there steering rack bolts changed because they are subjected to snap, this is a FREE service cost as it's a recall. And if you have a complimentary experience half day make sure you use it GREAT day out for no cost to your self. Driving there cars off road great. Now im back x2 next month for a new steering rack, and to have a warranty claim on another car, we will see whta happens (just saying)

Landrover Stratstone newport very poor customer service, changes in price on parts and diagnostics.
Advised when telephoning they would look at the vehicle that day this then took 3 days for them to look at the vehicle with many phone calls from myself to continuously chase this up, as no returned calls as advised.
Advised I was a community nurse and would need the car back as soon as possible, no car for a week but unable to organise another car as told daily they would look at it. Then told nothing wrong with it being driven now, I advised they need to check diagnostics and informed £800 part needed. A week of ongoing poor service and no compensation for a week off work or awful service.

Racist don't have any customer service

I bought a new Discovery from Nigel at Armstrong Prestige in Wellington. Great service and a great vehicle