The LED lamp was shipped in the original thin paperbox with no reinforcements, without an external protective box which arrived completely destroyed. I expected the lamp to be returned for damages as... See more
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I had a really good experience with lampeguru. I recently purchased a led strip, delivery was right on time. But the remote control was not working,so I sent an email explaining the problem and I g... See more
Som altid er jeg super glad for god service, super produkt og hurtigt ekspedition fra lampeguru. Hue lampe var til god pris.
First purchase and everything was great. Fast delivery, overall a happy experience.
Company replied
Company details
Written by the company
LampeGuru.dk er en dansk webshop med fokus på kvalitets- og designlamper til hele hjemmet. Vores mål er at gøre det nemt, inspirerende og trygt at finde den rette belysning – uanset om du søger funktionelt arbejdslys, hyggelig stemningsbelysning eller ikonisk dansk design. Vi tilbyder et bredt sortiment af lamper og belysningsprodukter inden for blandt andet loftlamper, væglamper, bordlamper, gulvlamper, udendørslamper og LED-pærer. Hos os finder du både moderne løsninger og tidløse designklassikere fra anerkendte brands og designere. Hos LampeGuru.dk er kundeoplevelsen i centrum. Vi lægger stor vægt på personlig service, hurtig levering og faglig vejledning, så vores kunder føler sig trygge gennem hele købsprocessen. Vi ved, at den rette belysning kan gøre en stor forskel i hverdagen, og derfor står vores kundeservice klar til at hjælpe med både inspiration og rådgivning – før, under og efter købet. Vi samarbejder med anerkendte leverandører og brands for at sikre høj kvalitet og moderne løsninger, der kombinerer funktionalitet og æstetik. Samtidig følger vi løbende udviklingen inden for belysning og design, så vi altid kan tilbyde produkter, der matcher kundernes behov og boligtrends. Hos LampeGuru.dk handler det ikke kun om lamper – det handler om at skabe den rette stemning, funktionalitet og atmosfære i hjemmet. Vi ønsker at gøre hverdagen lidt lysere med produkter, service og inspiration, som vores kunder kan stole på.
Contact info
Roholmsvej 6, 2620, Albertslund, Denmark
- 64642960
- info@lampeguru.dk
- lampeguru.dk
4.5
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lamp box arrived destroyed
The LED lamp was shipped in the original thin paperbox with no reinforcements, without an external protective box which arrived completely destroyed. I expected the lamp to be returned for damages as it's a LED lamp. Luckily no damages happened but in 2026 to ship goods in this way just to save some petty money to ensure the goods arrive safe, is really cheap. If this lamp was supposed to be a present, I had to return it. Packaging needs to be improved cause it's really low level.
4 May 2026
Unprompted review
Reply from LampeGuru.dk
Hi Walter,
it is always a case-by-case consideration how much or how little packaging is needed to protect the item, while also trying to protect the environment.
So it is a conscious decision in that regard, and certainly has nothing to do with saving small amounts of money, but rather with being environmentally conscious when the product in question is not damaged by less protection.
Best regards,
Jan / Lampeguru
Great experience
First purchase and everything was great. Fast delivery, overall a happy experience.
27 October 2025
Unprompted review
Reply from LampeGuru.dk
Hi Adriana
Thank you for a very fine review :-)
We very much appreciate it!
Kind regards
Jan / Lampeguru
Super flotte lamper meget glad for dem…
Super flotte lamper meget glad for dem varen kom hurtigt
17 June 2024
Unprompted review
Reply from LampeGuru.dk
Hej Annette
Det glæder os at der er tilfredshed med de købte lamper , og at vi kunne levere dem hurtigt til dig :-)
Mvh. Jan / Lampeguru
Good product, bad packaging
I'm satisfied with the product itself, but I had a slow delivery experience and encountered issues with the packaging.
I ordered a light bulb with the expectation of day-to-day delivery, but it took two days for the product to leave the warehouse. Fortunately, PostNord delivers to pakkeboks on Saturdays as well. The problem arose when the light bulb was shipped in a box twenty times larger than the bulb itself. As a result, the box couldn't fit into the pakkeboks, so I had to pick it up from the posthus, which was much further from my location, so obviously I was pretty annoyed.
I placed the order on a Wednesday evening and received the product on Saturday.
6 April 2024
Unprompted review
Reply from LampeGuru.dk
Hey Andrei
Thank you for your feedback. We regret that there have been challenges with delivery and shipping. This provides room for improvement, and we will strive to ensure it does not happen again.
Best regards Jan / Lampeguru
Reply from LampeGuru.dk
Hej Frank
Tak for den positive feedback. Det sætter vi pris på :-)
Mvh. Jan / Lampeguru
Hurtig levering og god kvalitet.
31 January 2024
Unprompted review
Fast shipping, good price
15 November 2023
Unprompted review
Tak for en hurtig ekspedition og en god…
Tak for en hurtig ekspedition og en god betjening
14 November 2023
Unprompted review
Poor service & delivery
We ordered 4 different lamps, which came in 4 different home deliveries. Of course we weren’t able to be home 8-16 on 4 different days, so PostNord came over maybe 6-7 times to be able to deliver these lamps… and due to this hassle it took closer to 2 weeks from order before we actually received all the lamps. LampeGuru customer service overall disappointing, not offering any help or solutions and kept responding to me in Danish even though I wrote them in English. Overall very poor experience, will not order again.
9 October 2023
Unprompted review
Fast delivery,quality products,top…
Fast delivery,quality products,top kundeservice! Highly recommended!
26 July 2023
Unprompted review
I had a really good experience with…
I had a really good experience with lampeguru. I recently purchased a led strip, delivery was right on time. But the remote control was not working,so I sent an email explaining the problem and I got a response within a few hours. Saying that they would sent me a new one, the next morning it was outside my door waiting for me.
Thank you for your good service....
7 February 2023
Unprompted review
Easy to order and quick to deliver
4 January 2023
Unprompted review
super glad for lampeguru
Som altid er jeg super glad for god service, super produkt og hurtigt ekspedition fra lampeguru. Hue lampe var til god pris.
24 November 2022
Unprompted review
Alt ok men ikke god emballage
4 November 2022
Unprompted review
Reply from LampeGuru.dk
Hej Inger
Tak for din anmeldelse.
Jeg tager din anmeldelse med videre til vores lagerhotel, så det vil blive taget op med dem.
Rigtig god dag.
Venlig hilsen
Lampeguru.dk
Great service
Great service, ordering was easy, shipment arrived as scheduled and product extremely well made. It doesn't get any better. G
7 August 2022
Unprompted review
Super hurtig ekspedition
Super hurtig ekspedition, hurtig levering og respons på en reklamation (fragtskade)
Kan kun anbefales!
16 May 2022
Unprompted review
Alt var super fint
Alt var super fint
God service og hurtig levering til god pris
31 March 2022
Unprompted review
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