Ozlo Sleep Reviews 

Product is brilliant.
Customer service was slow to respond initially but came through in the end

Been using the sleepbuds for 1,5 years and they deliver what no other headphone currently can on the market - good sound, light, compact and comfortable. They do still have some minor issues like the Bose sleepbuds before them (before they became their own company and Ozlo also greatly improved the sleepbuds), but their excellent customer support more than makes up for this.

Ozlo sleepbuds have been crucial to my sleep for the past 2 years. The product itself is great and has been worth every dollar so far.
My right bud started malfunctioning last week, so I reached out to customer support. Within 3 days, I received a replacement unit at no charge (as I was within the 2 year EU warranty, I believe). Stellar customer support team, thank you!

The buds are no longer connecting after the latest update. Upon reaching customer support management my buds were replaced with a new working pair. Thank you.

The battery life is great!! The buds are tiny and I can sleep on the side with no problems. I love them!

2 weeks since ordering and they haven't arrived.

The product is working very nicely. I unfortunately had to suffer a defect of the earbuds after 15 months which was handled very diligently and professionally by the support team with sending replacement parts under warranty and with the technical hotline on top. Super service.

Excellent product and exceptional support

Didn’t got the chance to use the product, it was faulty when I received it.

I really like this product. It is revolutionise my sleep. Unfortunately the product is glitchy – tech support is sometimes good but recently has been very patchy. They have promised me an exchange but the portal they linked me to does not work and then they take weeks to reply to the emails. It is a real shame as there is such potential here.

Edit 30 April: prompt response here / will update if I succeed with customer support

Edit 7 May: after a couple more follow-up emails referencing this I got a response by email with a tracking number to send back. Will update if / when I get a replacement.

Edit 15 May: after three more emails from me - replacement Ozlo sleepbuds dispatched. I think in total it took 12 chaser emails.

I got dupport and it was great , very kind and helpful. Just one thing - it happened only After a long time waiting after contacting support via website form + via email and first after me posting questions directly on their instagram pages

I would like to return the earbuds as they don't have active noise cancelling (for which I specially looked on Google which gave me these earbuds multiple times) and therefore are less effective at stopping noises than my wax earplugs.

On the Ozlo website they listed a 30 day return policy but once I received my order I got an e-mail saying that orders with a discount can't be returned! Ozlo didn't respond to the return request I sent them.

Very good detailed support with step by step approaches to find a solution. The back and forth emails were reasonably fast (2 to 3 days on average). In the end, after exploring different solutions a replacement was proposed with again a simple and smooth process
Very happy with the experience

This was a replacement for a defective pair. It all went quite smoothly. Thank you.

Ozlo Sleep promises a 30 day trial period but does not respond to my refund request. Poor customer service.

Since you did not allow my review on your website I paste is here:

I’ve used other sleep headphones before, so I expected these to be a big improvement given their high price. I used the Soundcore A10s, and here’s why I ended up disappointed:
- The case battery drains extremely fast with my old headphones, I could go days without recharging, but not with these.Even after the latest software updates, Bluetooth connection issues remain.
- For this price, I’d expect them to connect instantly when placed in my ears, but instead, I often have to reset by putting both buds back in the case, reopening the app, and waiting for a connection.
- These cost three times more than my previous sleep buds, yet I can’t find a single improvement that justifies the higher price. I don’t care about the new BLE technology if it means losing the basic convenience my older pair provided.

Very disappointed with these expensive sleep buds. As a very poor sleeper I’m awake for a few hours throughout the night so unfortunately you only get 8 hours duration. I did contact them about the short duration but basically told that’s the maximum.

After upgrade no more useable. The earbuds always lose connection while streaming. You move your body/head a little bit and you are off. If you are lucky you get reconnected.

Since 1.5 months I never woke up with a working streaming connection. The issue was clearly introduced by a recent update on android.

For more informations see the reddit forum. There a dozens of person reporting the same issue, but the company doesn't acknowledge it.

Having used them for about 4 months, I would return them if I could. Battery does not last all night when using Bluetooth, connectivity issues are maddening, and the range (you must be about 3M from the case or lose signal) is subpar. Interesting design concept, but does not meet expectations and I would not recommend.

Earbuds are broken for the third time within a few months.