Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
Company replied
3.8
Great
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Wanted to say congrats to Leo C
Wanted to say congrats to Leo C, he is a great customer service agent, always helpful and respectful.
22 July 2026
Unprompted review
Fabiana did a good job
Fabiana did a good job. She helped me and answered all my queries.
17 July 2026
Unprompted review
I payed one car on 12.06 but now I nor…
I payed one car on 12.06 but now I not received the PUA for load the car. I waiting 5 weeks and now I not received any information for collect this car. Every day I write the message by chat and I not received the answer with the date that we will receive the PUA . Today it is 22.07 and also I not have the answers. All time I received the message ‘’ we will in contact with seller for transported the car in our warehouse, we hot have the answer from seller”.
14 July 2026
Unprompted review
Simply the best and Alexandra is 👍👍👍👍👍
Simply the best and Alexandra is 👍👍👍👍👍
Service is great, comminication great, final outfome is perfect
10 April 2026
Unprompted review
Very nice to talk with them
8 July 2026
Unprompted review
i hae a problem with obvously a seller…
i hae a problem with obvously a seller and the boy Leo help me very fast
6 July 2026
Unprompted review
Outstanding Support from Leo – Thank You!
I would like to sincerely thank Leo for his outstanding support.
I had been waiting for my order from May 11 until July 2. During that time, every time I contacted customer support, I was only told that my estimated delivery date was "X", without anyone actually looking into the issue or offering a real solution.
Leo was the first person who truly took the time to investigate my case and resolve the problem. His professionalism, dedication, and willingness to help were exceptional. After almost two months of frustration, he solved everything quickly and efficiently.
Leo is by far the best support agent I have dealt with. He deserves recognition for the excellent service he provides. Thank you, Leo!
2 July 2026
Unprompted review
good customer services
26 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you were happy with our customer service. Providing professional, responsive, and reliable support is at the heart of what we do, and it’s great to know we met your expectations.
Thank you for your trust, and we look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
all i need i have in the chat
all i need i have in the chat. very fast and very good job.
25 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you found everything you needed through the chat and that you were happy with the speed and quality of the support you received. Providing fast, efficient, and helpful assistance is exactly what we strive for every day.
Thank you for your trust, and we look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
The only person who truly kept her promises (Kata Costa-Kiss)
I would like to especially thank Kata for her outstanding support.
After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises and followed through on what she said she would do.
She always provided clear and accurate information, kept me updated, and handled everything in a professional and reliable way.
It is rare in you company to find someone so committed to customer service and I really appreciate her help and dedication.
Thank you, Kata!
24 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your detailed 5-star review!
We’re truly grateful for your kind words about Kata. It’s wonderful to hear that her professionalism, reliability, and dedication made such a positive impact on your experience. Keeping our promises, providing clear communication, and supporting our customers every step of the way are values we strive for, and we’re delighted that Kata demonstrated them so well.
Your recognition means a great deal to us, and we will make sure to share your feedback with Kata. We also appreciate your honest comments, as they encourage us to continue improving and delivering the high level of service our customers expect.
Thank you for your trust in OPENLANE. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
Daniela was always available and helped…
Daniela was always available and helped me with any problem, I would like to thank her for this.
22 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that Daniela was always available and able to help you with any issues you encountered. Providing responsive, reliable, and supportive assistance is exactly what we strive for, and it’s wonderful to know that Daniela made such a positive impact on your experience.
We will be happy to share your kind words with her — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Daniel, for your 5-star review!
We’re delighted to hear that you had a great experience with OPENLANE. Your positive feedback means a lot to us and motivates our team to continue delivering the best possible service.
Thank you for your trust, and we look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
I recently purchased a Unprofessional B2B platform: Sold a vehicle with the wrong engine and closed the claim without responding!…
I recently purchased a Citroën Berlingo on Openlane, which was clearly advertised on their platform as having a 1,560 cc engine (99 Hp). However, upon receiving the official vehicle registration documents, I discovered that the vehicle actually has a 1,499 cc BlueHDi engine. As any automotive professional knows, this specific 1.5 engine has a well-known history of severe timing chain and AdBlue reliability issues in the European market, which drastically drops its commercial value compared to the 1.6 engine I actually bid on.
I opened an official claim within the platform. In their written response, Openlane explicitly admitted the mistake, stating: "We ask for sincere apologies for the data discrepancy... This was caused by an unfortunate technical mapping incompatibility in our system."
They offered a standard €370 voucher as compensation. Since a voucher ties my capital to their platform and doesn't cover the high risk or the market devaluation of this engine, I replied with a very reasonable counter-proposal (offering them two balanced options to settle the matter quickly and amicably).
Instead of acting as a professional B2B partner, Openlane simply closed my claim unilaterally without giving any answer or counter-proposal, completely blocking the dialogue.
This is a total lack of transparency and a breach of good faith. They made a serious mistake when describing an essential component of the vehicle (the engine), admitted it by written message, and then shut down the communication channel when challenged.
Unless this case is immediately reopened and properly resolved either by a fair compensation or by taking the vehicle back with a full refund, I will proceed with legal and arbitral actions. Highly disappointed with this platform's customer support.
Claim/VIN Reference: VR7EFYHYCKN550064
3 June 2026
Unprompted review
Reply from OPENLANE Europe
Dear Partner,
Thank you for taking the time to share your feedback, and we're sorry to hear your experience did not meet your expectations.
We take any discrepancy in a vehicle listing seriously, and we acknowledged the data issue on this Citroën Berlingo as soon as it was raised. Following a full review of your claim, we offered commercial compensation. We also carefully considered the alternative options you put forward before confirming our final position in writing.
While we were unable to agree to the additional remedies requested, the claim was handled transparently and our reasoning was shared with you throughout.
We understand you would prefer a different form of resolution, and we genuinely regret that we couldn't reach agreement on the alternatives proposed.
Kind regards,
The OPENLANE Europe
Great support
Great support through mr. Hoelscher!
He really goes the extra mile and helps us as much as he can ,
sadly sometimes he can not do as much as he and we would like but he tries everything.
He is always friendly we have not once and highly professional.
18 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, John, for your wonderful 5-star review!
We’re delighted to hear about your positive experience with Mr. Hoelscher. His dedication, professionalism, and willingness to go the extra mile for our customers truly reflect the values we strive for at OPENLANE.
We also appreciate your understanding that, while there can sometimes be limitations beyond our control, what matters most is the commitment to finding the best possible solution. It’s great to know that Mr. Hoelscher’s efforts, friendly approach, and professionalism have made such a positive impression.
We will be sure to share your kind words with him — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you so much, Tiago, for your 5-star review!
We are very pleased to know that you had a very good and fast experience. The speed of our service and the efficiency of our work are aspects that we value highly and strive to continuously improve.
We appreciate your trust and hope to continue meeting your expectations.
Best regards,
The OPENLANE Europe Team
Yes me experiececits great
Yes me experiececits great ! Thanks for all !
12 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Aura Mihaela, for your 5-star review!
We’re delighted to hear that your experience has been great and that you are satisfied with our service. Your kind words and appreciation mean a lot to our team.
Thank you for your trust and support. We look forward to assisting you again in the future!
Kind regards,
The OPENLANE Europe Team
The support is really quick and easy to…
The support is really quick and easy to deal with.
12 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Daniel, for your 5-star review!
We’re delighted to hear that you found our support team quick and easy to deal with. Providing fast, efficient, and customer-friendly assistance is exactly what we strive for every day.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Easy and fast
Easy and fast, customer help (Leo) was amazing, i got a good deal, from payment to receiving the car in Portugal it was a month, and an CMR was missing but Leo helped me in less than 24h i had it. Car was in perfect condition as it was in the report, couldn't be more satisfied
9 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Eduard, for your fantastic 5-star review!
We’re delighted to hear that your experience with OPENLANE was easy, fast, and fully met your expectations. It’s especially great to know that Leo provided amazing support and was able to quickly assist you with the missing CMR document, ensuring everything was resolved within 24 hours.
We’re also pleased that the vehicle arrived in Portugal as described in the report and that the entire process, from payment to delivery, went smoothly. Transparency and accurate vehicle descriptions are very important to us, so your feedback is greatly appreciated.
Thank you for your trust in OPENLANE, and we look forward to supporting you with your future purchases.
Kind regards,
The OPENLANE Europe Team
As a professional car dealer
As a professional car dealer, this was one of the most frustrating experiences I have had.
The vehicle was paid for on 25 May 2026. Despite sending payment confirmations multiple times and contacting support repeatedly, the release of the vehicle was significantly delayed. Communication was slow, responses were generic, and nobody took responsibility for resolving the issue.
When a buyer has already paid, they should not have to spend days chasing support for answers. This caused unnecessary delays and wasted valuable business time.
Based on my experience, I cannot recommend OPENLANE and will seriously reconsider doing business with them in the future.
8 June 2026
Unprompted review
Reply from OPENLANE Europe
Dear Jasmin,
Thank you for sharing your experience. We are sincerely sorry to hear about the delays you encountered after completing your payment and understand how frustrating this must have been, especially as a professional car dealer relying on efficient processes and timely vehicle releases.
We recognize that having to repeatedly provide payment confirmations and follow up with support is far from ideal. Clear communication, ownership, and prompt resolution are essential, and we regret that your experience did not reflect these standards.
Your feedback has been shared internally, as it highlights areas where we need to continue improving, particularly regarding payment processing communication and case follow-up.
We appreciate you taking the time to share your concerns and regret that this experience has impacted your confidence in our services.
Kind regards,
The OPENLANE Europe Team
Very helpful and quick to respond.
5 June 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Borislav, for your 5-star review! 🌟
We’re delighted to hear that you found our team helpful and quick to respond. Providing prompt, reliable, and supportive assistance is something we strive for every day.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
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