Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
Company replied
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction. Leo was extremely competent, calm, and cle... See more
Company replied
In all honesty - we've purchased as a company quite a lot of cars from Openlane, but the best thing about it is Leo from Customer Support. I don't know how much you pay this guy but he is ALWAYS nice,... See more
Company replied
3.8
Great
544 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Almost two months waiting for a car I…
Almost two months waiting for a car I already paid for.OPENLANE kept the vehicle at the seller’s location for over six weeks, apparently allowing it to be driven, while their own staff couldn’t even tell me where the car was\. Extremely unprofessional service and unacceptable delays. Never again!
1 November 2026
Unprompted review
Simply said scammers. Lottery
Simply said scammers.
No support, interface full of bugs and wrong translations, buttons do not have their functions - they have wrong links and so on.
But most important, you spend your time and focus to bid on cars. Than when you win a car, than you see message "waiting for seller confirmation" what mean that seller can decide if they want to sell it or not.
What a joke! We are obligatory to pay but they are not obligatory to sell it.
Also, please check other users feedback on Trustpilot - so many problems, weeks and months long delivery delays and lack of support. And it is 100% true.
Of course, there are many good cars and offers, but problem rate is too high. Simply said it is a lottery.
And last but not least - prices are not lower than mobile.de
Friendly suggestion is stay away from this unprofessional site because it is worth to pay little more somewhere else but save your time and health.
2 November 2026
Unprompted review
Predrag was professional
Predrag was professional, polite, and genuinely helpful throughout our conversation. Although he did not have immediate access to all the information I requested, he took the time to explain the situation clearly and escalated my inquiry to the transport team for further investigation. I really appreciated his transparency, patience, and willingness to assist. Thank you for the excellent customer support.
26 October 2026
Unprompted review
Reply from OPENLANE Europe
Dear Vasile,
Thank you very much for taking the time to share your positive experience with OPENLANE!
We're delighted to hear that Predrag provided you with professional, patient, and transparent support. Even when an immediate answer isn't available, we believe it's important to communicate clearly, take ownership of inquiries, and involve the right teams to find a solution.
We truly appreciate your recognition of Predrag's dedication and will gladly share your kind words with him.
We also understand the importance of receiving timely and accurate transport information, and we remain committed to improving our communication and processes.
Thank you for your trust in OPENLANE. We look forward to continuing our cooperation!
Kind regards,
The OPENLANE Europe Team
Great agent
23 October 2026
Unprompted review
Reply from OPENLANE Europe
Dear Raimundas,
Thank you very much for your positive review!
We're delighted to hear that you had a great experience with one of our agents. Providing professional, friendly, and helpful support is a priority for us, so it's wonderful to know that our team's efforts are appreciated.
Thank you for your trust in OPENLANE. We look forward to assisting you again and continuing our successful cooperation!
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Dear Bassem,
Thank you very much for your positive review.
We're happy to hear that you appreciated the speed and clarity of our service. Providing quick, straightforward, and reliable support is important to us, and it's great to know that we met your expectations.
Thank you for choosing OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Buy on your on risk. Openlane never help there is any fault after you recive car.
No help only excuse after i found wrong battery SOH on bettery 91 insted 98.8%.
Other platform has much better services.
Never buy in future and never advice other to buy from openlane.
14 October 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your experience. We are sorry to hear about the discrepancy between the advertised battery State of Health (SOH) and the value you found after receiving the vehicle.
We understand how disappointing this must be, especially when the battery condition is an important factor in your purchasing decision. Claims are assessed individually based on the available technical documentation and our applicable policies. We regret that the outcome of your claim did not meet your expectations.
Your feedback is important to us and helps us continue improving the accuracy of vehicle information, our claims process, and customer support.
Kind regards,
The OPENLANE Europe Team
Terrible experience
I won a vehicle, paid, 7 days nobody answered. Contacted support, they confirmed vehicle will be soon ready for a pickup.
Then they cancelled my order without reason, next day vehicle was available on their website.
Very bad support claiming various things that were not true, no reason for cancellation, no money returned after weeks. They keep repeating same things, but nobody reached out. But things always change when I provide screenshots of their scam.
22 September 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your experience. We sincerely regret the frustration caused by the unexpected cancellation of your order, the lack of clear communication, and the delay in receiving your refund.
We understand how disappointing this situation must be, especially after completing your payment and receiving confirmation that the vehicle would soon be available for pickup.
We take your concerns seriously and encourage you to follow up through our official support channels, referring to your order number, so the status of your refund and cancellation can be reviewed.
Your feedback is valuable and helps us continue improving our processes, transparency, and customer support.
Kind regards,
The OPENLANE Europe Team
My experience is great
My experience is great, as in tough situation like waiting for the delivery of my car more than a month, I talked with Leo who was very polite and willing to help me to find the reason for this delay and hopefully to find a solution.
30 September 2026
Unprompted review
Reply from OPENLANE Europe
Dear Radi,
Thank you for sharing your experience with us.
We’re sorry that you’ve been waiting more than a month for your vehicle delivery. We understand how frustrating such a delay can be, especially when you are waiting for clear information about the situation.
At the same time, we’re very pleased to hear that Leo took the time to listen, investigate the reason for the delay, and help you find a solution. We’ll be sure to share your kind words with him.
Thank you for your patience and trust in OPENLANE. We’re continuously working to improve our delivery processes and communication to provide our customers with a smoother experience.
Kind regards,
The OPENLANE Europe Team
very good service
30 September 2026
Unprompted review
Reply from OPENLANE Europe
Dear Artur,
Thank you very much for your positive review.
We’re delighted to hear that you were satisfied with our service. Providing a reliable, professional, and smooth experience is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you for your trust in OPENLANE. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
I DO NOT RECOMMEND!
I DO NOT RECOMMEND!
The vehicle arrived damaged and non-functional.
The photos of the vehicle were retouched (edited)
2 months of waiting for the complaint to be resolved and inadequate compensation of €300!
Very poor willingness to solve the problem on their part!
I bought a vehicle through them, which they mediated from a seller (bazaar) in Germany.
I asked the call center if the vehicle had any defects, because the defect report from TUV/DEKRA was missing.
I was assured that the car was fine.
It arrived with an engine defect and damaged (scratches, broken glass, engine emergency mode).
I provided all the documents they requested, after reviewing the photos I found out that the photos in the offer were edited / retouched.
I waited 2 months for them to finalize the claim, I was asked not to manipulate the vehicle until it was finalized...
Then they offered me compensation of 300€, they said there was no evidence and the damage was excluded...
13 July 2026
Unprompted review
Reply from OPENLANE Europe
Dear Thomas,
Thank you for taking the time to share your experience. We are very sorry to hear about the condition of the vehicle upon arrival and the frustration caused by the lengthy claims process.
We understand your concerns regarding the technical issues, additional damage, and the accuracy of the vehicle information and photos. We take such concerns seriously. Claims are assessed individually based on the available documentation and the applicable claim conditions, but we regret that the process, communication, and proposed compensation did not meet your expectations.
Your detailed feedback will be shared with the relevant teams as we continue working to improve vehicle information, claim handling, response times, and communication with our customers.
Kind regards,
The OPENLANE Europe Team
Best Customer Service from E-trade website
In all honesty - we've purchased as a company quite a lot of cars from Openlane, but the best thing about it is Leo from Customer Support. I don't know how much you pay this guy but he is ALWAYS nice, always helpfull and always gives the right information and answers asap. Don't let him go, he is literally a gem. Search engine of the website is good now too, purchase is straight forward, for anyone new. Go for it.
3 September 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for such a fantastic and detailed review.
We’re delighted to hear that your overall experience with OPENLANE has been so positive, from the improved search functionality to the straightforward purchasing process.
Your words about Leo are especially appreciated. Knowing that he consistently provides friendly, helpful, accurate, and prompt support is a wonderful recognition of his dedication to our customers. We will make sure your feedback is shared with Leo and his team – we’re very proud to have him with us.
Thank you for your continued trust in OPENLANE and for recommending our platform to other automotive professionals. We look forward to supporting you with many more successful purchases.
Kind regards,
The OPENLANE Europe Team
Purchased a 2021 toureg
Purchased a 2021 toureg. Payed for the car, waited 2.5 months to receive authorisation to finally pick up the vehicle. The car had 4.000 km more then what I purchased it with, had new damages in the back. I requested compensation. They rejected me, because the value doesn't change because of the 4.000 km or because of the new damage. They are a joke.
24 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Péter,
Thank you for sharing your experience. We are sincerely sorry to hear about the very long wait for the vehicle release, the mileage difference you discovered, and the additional damage found at pickup.
We understand how frustrating it is to wait more than two months for a vehicle and then find that its condition no longer fully matches what was expected at the time of purchase. We also regret that the outcome of your compensation request left you feeling that your concerns were not taken seriously.
Claims are assessed according to the available documentation and the applicable claim criteria, including the nature of the damage and the impact of any mileage discrepancy. Even so, we recognize that the overall experience you describe was disappointing and that the communication around the decision should have been clearer.
Your feedback is important and has been shared internally to help us improve vehicle release timelines, condition reporting, and the way claim decisions are communicated.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Dear Tony,
Thank you for your feedback. We’re sorry to see that your experience left you with such a negative impression.
As your review does not include any specific details about what went wrong, we are unfortunately unable to understand or investigate the situation further. We take all customer feedback seriously and would welcome the opportunity to review your case if you are willing to share more information through our official support channels.
Your feedback is important to us and helps us continue improving our service.
Kind regards,
The OPENLANE Europe Team
Promptitudine si profesionalism
21 August 2026
Unprompted review
Reply from OPENLANE Europe
Dragă Cătălin,
Vă mulțumim mult pentru recenzia pozitivă!
Ne bucurăm să aflăm că ați apreciat promptitudinea și profesionalismul echipei noastre. Ne dorim ca fiecare interacțiune cu OPENLANE să fie eficientă, clară și orientată către nevoile clienților noștri.
Vă mulțumim pentru încrederea acordată OPENLANE și așteptăm cu plăcere să colaborăm din nou în viitor.
Cu stimă,
Echipa OPENLANE Europe
Leo C, really nice guy and suepr helpful.
Leo C, really nice guy and suepr helpful. We did the hole process in a matter of Seconds!
13 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Giannis,
Thank you very much for your great review.
We're delighted to hear that Leo C. was so helpful and that he managed to make the entire process quick and effortless for you. Providing friendly, efficient, and solution-oriented support is exactly the experience we want our customers to have.
We'll be happy to share your kind words with Leo. We're sure he'll appreciate the recognition.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
The support it was quick and efficient
11 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Daniel,
Thank you very much for your positive review.
We're glad to hear that you found our support quick and efficient. Providing clear, timely, and reliable assistance is a key priority for us, and it's great to know that your experience reflected that.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Don't buy vehicles from them
Don't buy vehicles from them, all the faults are not acknowledged, the vehicles are mostly bad, with minor damage and seemingly a little body damage, when you dismantle it you get a headache. As far away from Openlane as possible
21 July 2026
Unprompted review
Reply from OPENLANE Europe
Dear Janez,
Thank you for sharing your experience. We are sorry to hear that the vehicles you purchased did not meet your expectations and that you encountered additional issues once repairs or dismantling began.
We understand how frustrating it is when the actual condition of a vehicle appears worse than what was visible or described at the time of purchase. Vehicle descriptions and inspections are intended to provide buyers with the clearest possible picture, and feedback like yours shows where further improvement is needed.
Claims are assessed individually according to the available documentation and our applicable policies. We regret that, in your case, the outcome left you feeling that your concerns were not properly acknowledged.
Your feedback has been shared internally and will be used to further improve the accuracy of vehicle information and the claims experience.
Kind regards,
The OPENLANE Europe Team
I am very disappointed and at the same…
I am very disappointed and at the same time very angry about the car I recently purchased from Openlane! I bought a Citroen Jumper commercial van in the above-mentioned online auction, for which I paid nearly gross 12,000 euros, and then I organized the transport of the car! After it arrived home, I was faced with the problems: Since I bought a fully functional car, I never thought I would face such surprises, that the car could only be driven for a few meters because the gearbox was completely destroyed, the gears inside the gearbox were broken, the AC fan was not working, the clutch was worn out, and the engine control unit was burnt out too (which was not visible at all in the pictures). We could only transport the car on a towing trailer to the nearest service station, where I was informed that the gearbox was damaged to such an extent that it cannot be repaired!!! After the complaint, the company offered 900 euros in compensation, which of course I did not accept, since I bought an undamaged car without any problems, and this amount is unacceptable! This is not the first car we have bought at an auction, but we have never been scammed to this extent!Since the issue has not been substantively resolved, we will contact the European Consumer Centre or seek legal assistance
10 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Attila,
Thank you for sharing your feedback, and we're sorry to hear about the issues you encountered with the gearbox and other components after your purchase.
We'd like to clarify that all vehicles sold through our platform are described ""as seen,"" based on the condition report and photos available at the time of auction, and we always recommend a thorough review of these before bidding. That said, we understand mechanical issues discovered after delivery can be frustrating, and we take all claims seriously.
Our claims team has been in direct contact with you regarding this matter and has made a compensation offer in line with our official Claim Policy, based on a fair assessment of the reported issues.
Kind regards,
OPENLANE Europe
Reply from OPENLANE Europe
Dear Anwar,
Thank you very much for your positive review.
We truly appreciate your support and are pleased to know that you had a good experience with OPENLANE. Your feedback motivates our team to continue providing reliable and professional service to our customers.
Thank you for your trust, and we look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Excellent customer service and quick support
The customer service was outstanding. Even though we had an issue with our account, the support representative was professional, understanding, and very helpful throughout the process.
She took the time to review our case, answered all our questions, helped with the account reactivation request, and even provided the copies of the vehicle documents we needed.
We really appreciate the friendly communication and the effort to find a solution. This is exactly the kind of customer service that builds long-term business relationships.
Thank you to the OPENLANE support team for your excellent assistance.
6 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Nour,
Thank you very much for taking the time to share such a thoughtful review.
We're delighted to hear that you had such a positive experience with our support team. Providing professional, understanding, and solution-oriented assistance is exactly what we strive for, and it's wonderful to know that your questions were answered, your account reactivation request was handled with care, and the requested vehicle documents were provided promptly.
Your kind words about our friendly communication and commitment to finding a solution mean a great deal to us. Building long-term relationships with our customers is one of our highest priorities, and we're pleased that your experience reflected that.
Thank you for your trust in OPENLANE. We look forward to continuing to support you in the future.
Kind regards,
The OPENLANE Europe Team
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