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Handelsweg 8a, 3881LS, Putten, Netherlands
2.4
265 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Hi, if I would have seen the reviews before, I wouldn't have ordered. I have ordered on the 12th of August and there is no sign for a delivery, although they are promising to send on the same day, when it's before 3pm, but also if it's after I expect to be send on the next day. But now no feedback on emails also. I have ordered a lot and if you cannot deliver, I want my money back.
Best Anne
Really quick delivery.
Nice and good quality toy.
Didn't deliver my products and didn't arrange a refund for me either. 2 weeks after the order!
Reply from Olive & Mint
Hi Amber,
Jammer om je review te moeten lezen, het schept helaas een verkeerd beeld. Tijdens het bestellen heb je zelf een foutief adres doorgegeven aan ons, hierdoor is het pakket retour gekomen met een adresfout.
Helaas duurt dit altijd langer, doordat het pakket langs verschillende depots moet bij DHL. We hebben je reeds een mailtje gestuurd dat het pakket opnieuw verzonden kan worden als er opnieuw verzendkosten worden betaald. Tot op heden hebben we hier geen betaling of reactie op mogen ontvangen.
We horen het dus graag van je!
Liefs,
Team O&M
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