Official Hoverboard Reviews 

Avoid buying from this company – poor quality and warranty refusal

I am extremely disappointed with my experience. I purchased a hoverboard from this company expecting a quality product, but after a relatively short time the battery stopped charging and the hoverboard became unusable.

When I contacted customer service, instead of properly investigating the fault and supporting me under the warranty, they refused my claim and stated that it was “physical damage”. They have not provided any independent technical evidence to prove this, only a decision to reject the warranty.

A product at this price should last longer, and customers should not be left paying for a faulty item that is no longer working. The warranty should protect customers when a product develops a fault, not be dismissed without a proper explanation.

The customer service has been disappointing and the whole process has been stressful and frustrating. I expected the company to stand behind the quality of their product, but unfortunately they have not.

I will now be seeking advice regarding my consumer rights. I would strongly recommend others to think carefully before purchasing from this company.

DO NOT BUY FROM HOVERBOARD OFFICIAL (XGEN Technology Ltd).

My experience with this company has been nothing short of appalling.

After my scooter suffered a serious electrical failure, with burnt electrical components that I believe presented a significant fire risk, the company refused to replace it. Instead, they claimed the failure was caused by water ingress.

What's even more concerning is that they now rely on the scooter having an IP54 rating. This was never made clear to me at the time of purchase as a limitation that could lead to such a catastrophic failure. Their position is effectively that a scooter sold for outdoor use, and apparently only rated to IP54, can suffer a serious electrical failure from what they describe as water ingress. If that means normal road spray, puddles or even mud splashes can result in burnt electrical components, then in my opinion that raises serious concerns about the product's durability and safety.

I have had to exchange more than 70 emails to try to resolve this matter. I have had calls abruptly ended, repeatedly had to chase for responses, commissioned an independent electrical inspection, and even took steps to ensure the company was not struck off whilst my dispute remained unresolved.

To make matters worse, they informed me they intended to dispose of my scooter after a fixed period despite the dispute remaining active, forcing me to expressly withdraw permission for them to destroy or dispose of my property.

Be aware that although the business trades as Hoverboard Official, the legal company behind it is XGEN Technology Ltd.

Based on my experience, I cannot recommend this company. Customer service has been poor, communication has been frustrating, and I have been left with what I believe to be a dangerous failed product and no satisfactory resolution.

DO NOT BUY.

If I could give **0 stars**, I would.

Where do I start?

I ordered a hoverboard kart for my daughter's 8th birthday. I diverted the delivery to a DPD collection point, but when I went to collect it, the parcel wasn't there. I have never received or taken possession of it.

Rather than resolving the issue, the company has told me I must wait while they carry out an investigation with DPD. That investigation is between the retailer and their chosen courier, not me as the customer.

Despite this, they are refusing to provide a replacement or refund until their investigation is complete.

The customer service has been extremely disappointing. They seem happy to take your money, but when something goes wrong, they leave the customer to deal with the consequences instead of taking responsibility.

I'm now left having to find another birthday gift with only two days to go before my daughter's birthday. It's incredibly stressful and upsetting, and there has been no understanding or compassion shown throughout.

I would strongly recommend avoiding this company and spending your money elsewhere.

Thank you, great communication

Amazing my daughters hoover board was playing up I got in touch through email and was advised to send a video and complete and full reset after doing so and sending the video over I was told I would have to send back and have someone look at it and see if it was repairable in a space of maybe 5 days my Hoover board was repaired and sent back to me
I now have a very happy little girl again ❤️

Do not buy, they will create a “no fault found story” ensure you hae footage lf the serial numbers the entire item tha you recieve photograph it indepth to ensure that they can not claim you have damaged anything. They are trying to break the law and reject my right to a full refund however we will be taking further legal action with this company if they continue to refuse us of our money. I would advise to stay away from this company. Do not buy any items.

The service provided by the company is superb. My son had a few issued as it stopped working, the team responded quickly to repair it. Great communication and a great product.

I bought a hoverboard from this company as a Christmas present for my children in December last year. It has had issues with it since I opened it, making clicking and rattling sounds and not responding to my child’s weight, constantly beeping, even when well within the recommended weight for the board. I initially asked for a refund, but was told this was not possible and asked to record a series of videos showing the faults, which I did. They replied to say it doesn’t look like there was an issue from the video. All emails sent after this do not go through and says they were rejected by the recipient. It is impossible to get in touch with the customer services team to look into the issues. Avoid buying from this company, or you will have some very disappointed children!

Terrible company. Bought my daughter a hoverkart for her birthday and it worked fine for like 3 days then it started flashing red and beeping. So I googled why and it said to make sure its full charged etc so I made sure all that was done and still didnt help. So I emailed the company and they have asked me to send about 10 videos now and everytime I send one they ask me to send one of something else. Its not rocket science its a hoverboard and the kart sits on top a velcro loops round to secure it, you cant exactly mess that up so I dont know why they need so many videos. Getting nowhere with them going to issue a chargeback with my bank. This is obviously a big issue cos lots of similar reviews. Dont use them go somewhere else to buy one.

Like others, I wish I could give 0 stars. We bought a hoverboard and kart for my sons Christmas gift, and it is clearly useless and unusable. Despite sending video upon video to Official Hoverboard on email and on their supposed 'chat' service on website, we've received minimal response and no further along to receiving a refund or to try and rectify the problem. We are absolutely gutted to have spent so much money, and feel for our 9 year old who was so excited. Total con artists, please avoid this company at all costs.

Can someone kindly contact me. I ordered a e scooter for Easter for my son paid £20.00 for Saturday guaranteed delivery . Checked shipping they have said Saturday delivery wasn’t booked and to wait. How can I go and purchase a scooter Saturday morning evening. My son is 9 has autism doesn’t ask for much but asked for this last minute. I’ve emailed a few times no response ! Appalling the disappoint of this is unreal

**AVOID AVOID AVOID**

Bunch of scammers. Product ordered in time for Christmas, arrived no issues but faulty straight out of the box. Product opened outside of refund window so trying to claim under warranty. Multiple emails sent with videos attached showing issues. No reply. Absolute waste of money. If on the fence regarding using this company save yourself the money and hassle and just flush your money down the toilet. They are con artists selling giant useless paper weights.

Order number OHB3206283 refers.

Do not buy anything from this website! Bought our 4yr old a hoverboard for xmas. Was faulty & has never worked. No number that is ever active & they refused to let us return it! Made us send loads of videos showing it was faulty, which we did. Finally got a return label & requested a refund only to have it sent back saying theyd "repaired it" emailed them to say i dont want a repaired one & its clearly faulty & they now say it wasnt repaired & completely fine, totally contradicting previous email! Unreal. Will be contacting my bank to raise a dispute & Trading Standards as its a breach of consumer rights.

Avoid this company at all costs
They appear to be fraudulent. I bought a hoverboard for my daughter's Christmas gift, but one side stopped working. When I contacted customer service, they requested multiple videos daily for nearly a month. After that, they denied my refund, claiming the 30-day return period had passed, which I believe violates consumer rights. They then asked me to return the product at my own expense, which I refused. Although I was provided with prepaid postage, they refuse to accept any responsibility for damage during shipping, which is unreasonable since it means they would keep both my money and the item if damage occurred. I am now pursuing legal action and strongly advise others to do the same. Practices like this harm the reputation of honest businesses and must not continue.

Ordered 2x 10" rough terrain hoverboard and 2x suspension go kart attachments for children's Christmas presents. NEITHER hoverboard has worked. They judder, beep and cease working after 5 seconds driving. The go karts are equally poor quality, unbranded, ill-fitting with velcro straps. After repeated attempts to recalibrate, following instructions and sending numerous videos we still have a situation where we have spent near £600 on two hoverboards we have never been able to use. A huge disappointment for the children on Christmas Day and beyond. And 40+ hours of effort on my part without success. AVOID AT ALL COSTS.

Avoid this company at all costs we bought our daughter a hoverboard for Christmas for it to loose charge after 20 minutes then go crazy making loads of loud noises. We returned the hoverboard at there request for them to send it back saying there is nothing wrong with it and sent us it back the company is a complete joke not only do we have a hoverboard that doesn’t work we are out of pocket £45 for delivery

Needed a repair, they swiftly arranged pick up & delivery and repaired free of charge.
Thank you for the great service.

DO NOT PURCHASE FROM THIS COMPANY.
product arrived not working (would not charge). They have made the return process extremely difficult and this is still ongoing after 4 weeks. We returned the hoverboard for a refund, which they agreed to. They have now resent out the hoverboard and not issued the refund. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. no way to speak to anyone on the phone and email responses conflict with previous responses and ignore questions asked.

Purchased this hoverboard as a Christmas present for my daughter and unfortunately it arrived faulty and completely unusable. A month later, the issue still hasn’t been resolved.
Customer service has been extremely poor — despite providing multiple videos clearly showing the fault, I keep being asked to send the same evidence again. No resolution has been offered, and despite repeatedly requesting to return the hoverboard, the company claims it is “out of warranty.” This directly contradicts their own website, which states that all purchases come with a 12-month warranty.
If you’re looking for a working hoverboard or reliable customer service, I would strongly recommend avoiding this company!!

Can I give no stars? Do not deal with this company - their product has arrived faulty - my child had no present that worked and to top it off this company are being a nightmare with returning a product of theirs that doesn’t work. I will not be recommending this company - good customer service is an expectation and this company have none. The phone number doesn’t work so it is constantly emailing and waiting for a response- when they respond most of the time they aren’t dealing with the problem just putting you off.