OcasionPlus Reviews 

Update… the reply from this lot is just lies, says a department looked at it, more rubbish. How would they know what garage I took it to, I gave no details. Just a rubbish company. They sprayed the car before I bought it and messed up the preparation. I don’t want them to fix it as they are a shoddy lot with no sense of of support at all..Avoid them. Oh and it was a salesman who looked at it.

Great Customer Service response.

Me ha llamado una persona muy amable y espero que tenemos una resolucion, muy atento y muy rapida el contacto.
Gacias Sofia.

El contacto inicial fue una buena experiencia y, en general, estoy satisfecho con la compra; sin embargo, no he recibido ningún documento ni la segunda llave del coche. Resulta muy difícil encontrar a alguien que pueda resolver mis dudas, y mucho menos que realmente me ayude. Me dicen que la documentación se gestiona y se envía desde Madrid. Literalmente, no tengo nada confirmado: ni los papeles de la garantía, ni el permiso de circulación, ni la ficha técnica, ni el historial de mantenimiento, ni la llave principal. Ni siquiera estoy seguro de si el coche tiene la ITV en regla o si el cambio de titularidad se ha realizado a mi nombre; básicamente, me dieron la llave de repuesto y me fui, ya que sus sistemas informáticos estaban caídos y no pudieron tramitar la documentación necesaria para la entrega. Me encuentro en una situación bastante desconcertante.

Customer service called me immediately and hopefully have a resolution, well done Sofia...

Initial contact was a good experience, and I am generally happy with the purchase, however, I have not received any documents or the second key for the car, it seems bery difficult to find anybody that can answerany query let alone actually help. I am told that documents are held in Madrid and they send them out from there. I have had literally nothing confirmed, no guarantee papers, no permiso de circulacion, no ficha tecnica and not service history or the main key. I am not even sure that the car has ITV or the ownership changed into my name, literally, given the spare key and went off, as their computer systems wre down and they could not do the necessary handover paperwork. I am somewaht at a loss.

Stay away,disgusting devious company.They give the Spanish auto industry a terrible name.Beware.They do not honour their warranty.They lie like people breathe.Shameful,worst company I have experienced.

"If I could give zero stars, I would. I strongly urge anyone considering buying a vehicle from OcasionPlus to read this before handing over a single euro to this company.

I recently purchased a car from them, paying the full agreed-upon price of the vehicle plus an additional €350 in fees. However, now that they have my money, they are outright refusing to hand over the car based on entirely fabricated administrative excuses. They are effectively holding both my money and the vehicle hostage.

First, they falsely claimed that my official green NIE (Certificado de Registro de Ciudadano de la Unión) is 'invalid' and that the Tráfico (DGT) office would reject it. This is a blatant lie and administratively impossible. I am an EU citizen, and this is the exact, standard legal document required for residents in Spain. In fact, I have successfully purchased eight other vehicles in Spain using this exact same document without a single problem. The issue is not my perfectly valid legal documentation; the issue is that their staff clearly lacks the basic training required to process standard paperwork.

To make matters worse, I physically delivered my company’s official deed (escrituras) to them. The representative looked at the official company papers, couldn't find the acronym 'CIF' exactly where they expected it, and had the audacity to falsely claim that the tax identification 'did not exist.' Anyone with a basic understanding of Spanish business law knows that the term CIF was replaced by NIF years ago, and it is explicitly stated in the deed. Because their staff does not know how to read a standard Spanish corporate deed, they blamed me.

Instead of admitting they don't know how to do their own jobs or consulting a proper gestoría, they have chosen to block the delivery of a fully paid vehicle. It is appalling that a national car dealership cannot handle standard, everyday administrative tasks for foreign residents or companies.

They have breached their contract, taken my money, and treated a legitimate, fully prepared customer like a problem. I am currently escalating this matter through formal consumer channels (OMIC) and exploring legal action for the retention of my funds.

Avoid OcasionPlus at all costs. Once they have your money, their 'customer service' disappears, replaced only by delays, incompetence, and false claims. Do not trust them with your money.

@ Ocasionplus GIVE ME BACK MY MONEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MONEY DOESN'T GROW ON TREES AND THE FACT THAT YOUR STAFF DOES NOT KNOW HOW TO DO THEIR JOB DOES NOT MEAN YOU KEEP MY MONEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Ocasionplus, based on your response, and that I have already emailed you six times on this matter, and you have always said that "this is not the way we work" but never a solution, and the car is a Xsara picasso, you are of course welcome to call the woman who refuses to give her name in Ocasionplus Alicante who keeps changing her requirements to give the car. I just want my money back, nothing more. She refuses to deliver the car so I want the money back in FULL please.

I am editing this response once again due to the generic email I received from you :

Dear

I have reviewed your case and I want to answer you clearly and directly, because I understand that after everything that happened you may think that you are not being listened to.

From Customer Service we have transferred your claim to the corresponding departments and we have recorded everything you have indicated to us, especially regarding the attention received.

Furthermore, I want to inform you that from our department we have an internal system that allows us register incidents directly to salespeople and managers that we consider necessary. In your situation, this tool has also been used to escalate your case.

Receive a cordial greeting,
CUSTOMER SERVICE DEPARTMENT
Occasion Plus SL
Email:

So, you DO know my case, as you can see, you have done nothing about it.

Your salesperson misled us 10 times, registered the car in the wrong name despite promising 10 times to register it correctly, then sent the car information to someone else..........

So, my money ? IN FULL.
I don't want him to have 350 euros as a reward for lying to me. I am going to publish this with whatsapps in all social media within 48 hours if I don't get a response from ocasionplus. Thank you.

Edit2 : WE LOST THE CAR
Ocasionplus registered the car to another party. As a result, the salesman does not reply to us, and the car has been taken from us....
This is now beyond social media, I'm going to hire a lawyer.

Horrible no financieis con ellos id a vuestro banco y no paguéis una fortuna por ahorrar 1500€

Great at sales, but post sales is appalling. It is now almost 8 weeks since I bought a car from them. I was promised all the documentation and second key within 4 weeks. They sent me a service book for a different car and after repeated emails they eventually sent the permiso de circulación. Still no second key, service book, or ficha tecnica. Just fob you off, so it’s time to denounce them!!

Everything was great, then you buy... I bought a JEEP, I haven't seen it in weeks/months because it had hidden issues from day 1 and thankfully I had the warranty. They refuse to give me specifics, it's on the garage permanently with no specific date.

I would give zero stars to this bunch of lying crooks if I could.
I paid in full for a car 3 weeks ago which I was told would be ready in 4 days - after 12 days of chasing, lies and avoidance I was told the car was ready to collect.
I drove 21/2 hours to collect it - the saleswoman went through the paperwork and told me about all of the checks that had been done - specifically that the cabrio roof was checked and working as was the engine etc.
I think you can guess what is coming next…. On staring the car the service needed light illuminated, and on trying to to open the roof… it didnt work. The next 2 hours were spent being ignored whilst various staff from the garage tried to to make it work - despite me showing them both in person and with videos how the roof was operated. After 2 hours we gave up and left, with them promising a phone call within an hour.
As expected that phone call never came. We spent the next few days phoning and messaging them, no response. We then threatened legal action and got a message saying the car was at a mini garage to be fixed - except it wasnt because when i chased and threatened legal action agin they told me it couldnt be fixed until ‘Madrid approved the payment’. I have chased everyday for a week with no response.
Today I asked for an update and said I was going to contact my lawyer. I got a message saying someone would phone me in 15 minutes. 2 hours and 15 minutes later I got a call saying that the car was still at another garage and hadn’t been fixed as ‘they were still waiting for Madrid to approve the payment’. I queried why this might be and was told that Madrid had had holidays all week - i questioned this and it seems Madrid had only had the same bank holiday as someone else and simply didnt care enough about their legal obligation to provide the car, nor any kind of customer satisfaction
I asked for a number / email for the CEO and was told that I wasnt allowed this, I asked for details of the legal department to serve legal papers and was told I wasnt allowed this either. I was told I had to contact customer services - I explained this was pointless as I had and they too had ignored my messages. The rep replied that they had got my messages as they had contacted him - he could not tell me how I might get them to respond to me but refused to offer any other contact details or assistance.
They seem to misunderstand that they have full payment for the car, a car that they lied about checking, a car that they have sent to a garage to be fixed without any kind of payment approval and a car that there is no timetable for me to get. This is despite their legal obligation to provide the car within 10 days of the deposit being paid.
It beggars belief that they continue to operate in this way - I can only warn people not to use them.

UPDATE. following the response below I did indeed email them again as requested. I expected a prompt reply given the severity of my complaint.
Seven hours plus later ….. nothing.
The branch have sent me a WhatsApp saying that if they don’t have an update by tomorrow I can have a refund or another car - neither of which go anywhere near what’s needed to remedy the situation !

What a nightmare we had with OcasionPlus Lucena! Our first visit, I found the salesmen very pushy. We've got interested in a car with a manual gearbox that was available in Cordoba. I needed to pay 350,- to do the transport/reservation with the promise I would get my money back if we didn't like the car after a test drive, so I paid. After paying I suddenly got an email with a form that I needed to sign. In that form nothing was written that I would get my money back, all the opposite. Calling with the sales representative and his boss explaining that that was not the deal as agreed on both the boss and sales representative lied and changed constantly their story. Becoming tired of their lies we got to Cordoba and had a testdrive with the car. The sales representative in Cordoba was helpful and friendly.
The car had some electronic issues that didn't gave us a good feeling. The next day we asked for our money back and for two weeks of calling, begging, lies and not calling back finally Agust from Lucena helped us with getting back our money. The boss, Isra, fired the first sales representative, which for me, is very weak. To sack someone is the last resort, to train then would have been the best. Here I see that the company is all about to get your money, no service, just a quick sale filled with lies and fake promises.

I would give a minus if possible.
WARNING
Do not put a reservation down unless you are sure you are going to buy.
What they do not tell you is this is basically non refundable.
The company and the staff are totally useless and cannot provide any sort of accurate cost and change their minds on final costs.
I finally got reimbursed but it was one he'll of a job.

Never ever will I use this company or another that use these tactics to secure a sale to their benefit and not the buyers.
-1000 for quality of performance

**Preface:** This was our first time buying a vehicle in Europe, but it will definitely be our last with OcasionPlus.

We purchased a 2025 Peugeot model with 14,000 km. The car was advertised as having “one owner,” yet when we took possession, we had to delete dozens of paired phones, and the spare key was from Hertz. I had specifically avoided rental cars because they tend to be heavily used and poorly treated. Update: the user's manual was in a Victory Car Rental folder).

The service light was on at pickup. The salesman told us to bring the car back so their technician could reset it. We tried, but the tech had injured himself and the reset requires a diagnostic tool. Fine. We returned a week later, but again the technician wasn’t there, so we left.

Then the tire pressure light came on—twice—so we filled the tires ourselves. When we brought the car back again, the salesman suddenly produced the diagnostic tool and reset the service light on the spot. Why that wasn’t done earlier is beyond me.

Next, the interior B‑pillar trim fell off; it was missing three clips. We asked about it, but the salesman stopped responding because it was now 14 days after the sale. Update: It cost 129 Euros to fix the B-pillar and install new windshield wipers.

When I went to clean the windshield, I discovered the wiper fluid reservoir was completely empty.

All of this makes us doubt that OcasionPlus performed even the most basic servicing, so we’re taking the car to Peugeot for a proper inspection.

Update: they painted the car. If you know Maaco, that's the quality. The hood is chipping, the side rockers are flaking, and they painted over the Blind Spot Monitoring sensors on the bumpers.

It’s also been a bit of culture shock to learn that they don’t fill the fuel tank, that paying in cash costs €2,000 more than financing, and that they limit how much cash you can put down when financing.

Never buy a car there. We paid 17,000 euros for a car under warranty. We said we no longer wanted it due to the repairs and complaints about the car. Terrible service; in the 8 months we had it, it spent 4 months in the garage for repairs. Then we received an offer of 8,000 euros for the car. Criminals! Don't buy there!!!!!!!!!❌️❌️❌️❌️❌️❌️❌️

This is, without a doubt, the worst car dealership I have ever had to deal with. I strongly recommend avoiding it at all costs.

When I bought the car and paid the full amount, they entered the wrong address on all the documents. They never asked me to confirm the correct address. Afterwards they tried to correct it, but they made the same mistake two more times.

When I went to pick up the car, I saw that the alloy wheels had been removed and the car had only basic steel wheels. When I pointed this out, they promised that the alloy wheels would be installed within two days.

I bought the car in November and it is now March. I still have to keep insisting that they install the alloy wheels on my car. After several months, the issue remains unresolved.

In my opinion, removing part of the vehicle’s equipment before the customer picks it up and selling the car in conditions different from those advertised is completely unacceptable.

Customer service has been nonexistent and the management extremely unprofessional. It has been a very frustrating and disappointing experience. I would not recommend this dealership to anyone.

After buying a 4x4 from Ocasion plus Almeria I unfortunately had a serious transmission fault immediately after purchase. My local Ocasion plus dealer, Yamil, and his colleague Carmen in Alhaurin El Grande were so helpful throughout the repair carried out under guarantee at GL Automocion, big thank you to Antonio.

Giving 1* review to this company is more than generous! We bought a car for 19K with additional insurance and the car has been a total disaster and off the road and in the garage more than we have driven it. Another 7 weeks and we are still without the car. The communication is dreadful and the customer service is beyond horrific. Avoid at all costs!

Jose Romo is very knowledgeable about the cars and gave me good advice on what to purchase and helped me through out the process of buying Would recommend ocasión plus to friends

Also Jose Rey also is very good he helped me with the paperwork on the phone

Too much paper work
Bought a car on the 15/1 /26 and still waiting for my €150 refundable deposit on the 08/2/26

Before visiting, the seller confirmed by email that the car was available at their Murcia location. Based on that explicit confirmation, we travelled there. Upon arrival, the car was not there at all. We were then told that the vehicle was actually in a different province.

While we were at the dealership, the staff immediately tried to push us towards another, more expensive car, instead of the one we had specifically contacted them about. Shortly after we left, the exact same car appeared online again — this time suddenly listed as being located in Alicante.

So in summary:
- The car’s location was confirmed by email.
- The car was not present upon arrival.
- The advertised location changed multiple times in a single day.

We were pressured to consider a more expensive alternative.

This is a textbook bait-and-switch tactic and a complete waste of the customer’s time. The lack of transparency feels deliberate rather than accidental.

I would strongly advise others to be very cautious when dealing with OcasiónPlus. Based on this experience, I do not consider them trustworthy.

We've paid full price for our car over a month ago. The car was with the dealer for two weeks before we came. They said it was checked, but one warning lamp was on. We were told it's a small sensor to be changed. It's a month since than and the only answer we got is that the car is still waiting for the part in the Cupra service. We know that from the salesman. Nobody from atencionalcliente replied for any of our emails. We offered them a few solutions, but still no answer, no results. Our money is with them for over a month. I cannot recommend that company as they don't check the car before delivery and when there's a problem they are not answering any emails. Plus they keep your money without any solution/offer.

Edited after getting a reply... Contacted many times the that email. 4946MBR is the registration - "resevado" on your website for over last two months. Fully paid since the end of last year! No results, still no car, no money and no replay to any of my offers of how to solve the situation. Obvoiusly they want me to cancel the contract, so they can give the money back and wash hands. Will buy the car somewhere else, but my lawyer will stay with ocasionplus to make sure they will compensate us.

Jose and Jose did a great job, explaining the very complicated and very un-transaparant paperwork of OcasionPlus.
That is what I don´t understand, why the secrecy about the contracts? In the end all is perfectly in order but the secrecy almost made us decide NOT to buy