Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more
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Reviews shaping this summary
I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more
Company replied
The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more
I was really impressed with the product support from Josh Although there isn’t a phone contact the emails were swift and very informative My soundbar was up and running very quickly ! After the so... See more
Company replied
Company details
Written by the company
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Contact info
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , United Kingdom
- info@oakcastle.co.uk
- oakcastle.co.uk
4.6
Excellent
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Excellent product and it is British
First of all it is British I purchased their DAB500 music system to replace a Bose Wave system the DAB500 is as good if not better than the Bose, the sound quality is excellent the instruction manual easy to follow and the guarantee is excellent all in all I am over the moon with my DAB500 unit I hope it remains trouble free.
6 September 2026
Unprompted review
Waiting for pc wizard issue
Disappointing that a software upgrade is needed to correct the "waiting for pc wizard " issue. However Josh from the customer support was great , providing clear instructions on how to download and install a software upgrade which was completely successful
4 September 2026
Unprompted review
Reply from Oakcastle
Dear Richard,
Thank you very much for taking the time to share your feedback.
We understand your initial disappointment regarding the need for a software update to resolve the “Waiting for PC Wizard” issue, and we appreciate your patience while this was addressed.
We are delighted to hear that Josh was able to provide clear and straightforward instructions for downloading and installing the software update, and that the process was completely successful. We will be sure to pass your kind words on to Josh, as we know he will be pleased to hear them. 😊
Thank you again for choosing Oakcastle and for taking the time to share your experience. We hope you continue to enjoy your product!
Kind regards,
Team Oakcastle
I was really impressed with the product…
I was really impressed with the product support from Josh
Although there isn’t a phone contact the emails were swift and very informative
My soundbar was up and running very quickly ! After the soundbar went into standby I once again spoke to Josh by email and he gave me quick steps to get it on again
The soundbar is very impressive fabulous room filling sound !
2 September 2026
Unprompted review
Reply from Oakcastle
Dear Nicola,
Thank you very much for taking the time to share such wonderful feedback!
We are delighted to hear that you were so impressed with the product support you received from Josh. It is fantastic to know that his swift and informative email assistance helped you get your soundbar up and running quickly, and that he was able to help again when the soundbar went into standby.
We will be sure to pass your kind words on to Josh — we know he will be very pleased to hear them. 😊
We are also thrilled that you are enjoying the fabulous, room-filling sound from your soundbar. Thank you again for choosing Oakcastle and for sharing your experience. We hope you continue to enjoy your soundbar for many years to come!
Kind regards,
Team Oakcastle
Great product reasonable pricing well…
Great product reasonable pricing well packaged looking forward to trying the system I bought
2 September 2026
Unprompted review
Reply from Oakcastle
Dear Ethan,
Thank you very much for taking the time to share your feedback!
We are delighted to hear that you are pleased with your purchase, particularly the product, pricing and packaging. It is also great to know that you are looking forward to trying out your new system. 😊
Thank you again for choosing Oakcastle. We hope you have a fantastic experience with your new system and enjoy it for many years to come!
Kind regards,
Team Oakcastle
Standish
I am really pleased with TT200 record player I purchased.It looks and sounds like a well built quality product. I don't know how they do it for the price charge, would highly recommend this record player.
27 August 2026
Unprompted review
Reply from Oakcastle
Dear Susan,
Thank you very much for taking the time to share your wonderful feedback!
We are delighted to hear that you are so pleased with your TT200 record player and that you are enjoying both its sound and quality build. It is fantastic to know that you feel it offers such great value for money. 😊
Your kind recommendation means a great deal to us, and we truly appreciate you choosing Oakcastle.
We hope you continue to enjoy listening to your favourite records on your TT200 for many years to come!
Kind regards,
Team Oakcastle
Great sound, long battery life - very smart cd player
The cd player I bought has a great sound, is simple to operate and is rechargeable with a very long battery life.
Perfect for earning a new language on my long car journeys.
Also looks very smart and has a handy carry bag.
Contact from company has been impressive, as was delivery time.
19 August 2026
Unprompted review
Reply from Oakcastle
Dear Georgina,
Thank you very much for taking the time to share such wonderful feedback!
We are delighted to hear that you are enjoying the great sound quality, simple operation and long battery life of your CD player. It is lovely to know that it is proving to be the perfect companion for your long car journeys and helping you learn a new language along the way! 😊
We are also pleased that you like its smart design and have found the carry bag useful. Thank you as well for your kind comments about our communication and speedy delivery — we really appreciate them.
Thank you again for choosing Oakcastle, Georgina. We hope your CD player continues to make your journeys more enjoyable for many years to come!
Kind regards,
Team Oakcastle
Problem resolved.
What started as a very stressful situation was soon resolved with the expert attention and knowledge of Josh. Many thanks.
22 August 2026
Unprompted review
Reply from Oakcastle
Dear Clive,
Thank you very much for taking the time to share your feedback.
We are sorry to hear that you initially found yourself in a stressful situation, but we are delighted that Josh was able to assist and resolve the issue with his knowledge and expertise.
We will be sure to pass your kind words on to Josh, as we know he will be very pleased to hear them. 😊
Thank you again for your patience and for choosing Oakcastle. We truly appreciate your kind words and hope you continue to enjoy your product.
Kind regards,
Team Oakcastle
Quick and effective response
Quick and effective response. Customer service is as good as you can get.
18 August 2026
Unprompted review
Reply from Oakcastle
Dear Philip,
Thank you very much for taking the time to share your wonderful feedback!
We are delighted to hear that you were impressed with the speed and effectiveness of our response, and it is especially lovely to know that you found our customer service to be as good as it gets. 😊
Providing helpful and friendly support is very important to us, so your kind words mean a great deal to our team.
Thank you again for choosing Oakcastle and for your fantastic recommendation. We hope you continue to enjoy your product for many years to come!
Kind regards,
Team Oakcastle
Rubbish do not buy
I bought the Oakcastle DAB 500 radio 18 months ago
It has now gone into waiting wizard mode that needs a computer download fix , when you read into the reviews this is quite common so you have to contact the company via email, they will then do a download so you connect your radio to a computer !!! Really .if you can send a copy the sales invoice which I don’t have anymore , so tough not
Able to help . Never ever had a radio before with this problem, it is a very common problem with this radio so DO NOT BUY
21 August 2026
Unprompted review
Reply from Oakcastle
Dear Customer,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
We have reviewed the communication with our Technical Support team and can confirm that our agent followed the correct process by requesting proof of purchase. However, no further reply was received from you following their message.
We would like to reassure you that our Technical Support team is always more than happy to help and is certainly willing to assist you further. Your support request was not closed; our team was simply waiting for your reply so that they could continue assisting you.
We would also like to clarify that the “Waiting for PC Wizard” message does not indicate a fault with the radio. The radio has entered software upgrade mode, which is a system state that requires a software update to return the unit to normal operation.
If you would like them to assist you, please simply reply to your existing support ticket. Our Technical Support team will be very happy to continue working with you and guide you through the available solution.
Kind regards,
Team Oakcastle
Software update - DAB500
I needed a software update for my DAB500 and was guided through the procedure in a professional and competent manner. Thanks for the quick and easy to follow instructions.
16 August 2026
Unprompted review
Reply from Oakcastle
Dear Colin,
Thank you very much for taking the time to share your experience!
We are delighted to hear that our Technical Support team was able to guide you through the software update for your DAB500 and that you found the instructions quick, clear and easy to follow.
We truly appreciate your kind words about our team's professionalism and support. It is always our aim to make the troubleshooting process as straightforward as possible for our customers.
We hope you continue to enjoy your DAB500 for many years to come!
Kind regards,
Team Oakcastle
Bought a compact size cd player and…
Bought a compact size cd player and radio for the kitchen dining are fits in well and sounds amazing would recommend
19 August 2026
Unprompted review
Reply from Oakcastle
Dear Gordon,
Thank you very much for taking the time to share your lovely feedback!
We are delighted to hear that you are enjoying your Oakcastle CD player and radio, and that its compact size fits perfectly in your kitchen dining area. It is wonderful to know that you are also pleased with the sound quality.
We truly appreciate your recommendation and your support for Oakcastle.
We hope you continue to enjoy your new CD player and radio for many years to come!
Kind regards,
Team Oakcastle
Excellent music system
My last music system got fried in the conservatory on the hottest day of the year and stopped working. This replacement - which is not going in the conservatory! - is amazing and so easy to use. I love it and also the speedy delivery, and a 3 year warranty as well.
13 August 2026
Unprompted review
Reply from Oakcastle
Dear J,
Thank you very much for taking the time to share your wonderful feedback!
We are delighted to hear that you are enjoying your new Oakcastle music system and that you have found it easy to use. We are also pleased that you were happy with the speedy delivery and the peace of mind provided by the 3-year warranty.
We hope your new music system enjoys a much more comfortable home away from the conservatory! 😊
Thank you again for choosing Oakcastle and for your kind recommendation. We hope you continue to enjoy your music system for many years to come!
Kind regards,
Team Oakcastle
Excellent product,I purchased the Ir200…
Excellent product,I purchased the Ir200 radio works a Dream.Would buy from Oakcastle again. Great job guys.
18 August 2026
Unprompted review
Reply from Oakcastle
Dear Paul,
Thank you very much for your fantastic feedback!
We are delighted to hear that you are enjoying your Oakcastle IR200 and that it is working perfectly for you.
It is wonderful to know that you would choose Oakcastle again. We truly appreciate your support and kind words, and we hope you continue to enjoy your IR200 for many years to come!
Kind regards,
Team Oakcastle
Easy listening
I bought my Oakcastle personal CD player because of the excellent reviews it had and I am happy to add to them. It is easy to set up and sound is excellent with either earphones or ear pods. I prefer the pods because I can move around the house while listening. The team are friendly and helpful and I would recommend the product to everyone.
18 August 2026
Unprompted review
Reply from Oakcastle
Dear KB,
Thank you very much for taking the time to leave such wonderful feedback!
We are delighted to hear that you are enjoying your Oakcastle personal CD player and that you are pleased with both the sound quality and how easy it is to set up. It is also great to hear that the ear pods allow you to enjoy your music while moving around the house.
We truly appreciate your kind words about our Technical Support team and your recommendation. We always strive to provide reliable products and friendly, helpful customer service.
We hope you continue to enjoy your Oakcastle CD player for many years to come!
Kind regards,
Team Oakcastle
had a small problem with my cd 100…
had a small problem with my cd 100 player but it was soon sorted out by tech support who done it quickly and efficiently so everything ok now and player working normally again thanks to them
16 August 2026
Unprompted review
Reply from Oakcastle
Dear Ian,
Thank you very much for taking the time to share your experience with us!
We are delighted to hear that our Technical Support team was able to resolve the issue with your CD100 quickly and efficiently, and that your player is now working normally again.
We truly appreciate your kind words and are pleased that we could get everything sorted for you.
We hope you continue to enjoy your CD100 for many years to come!
Kind regards,
Team Oakcastle
I purchased the Oakcastle DAB 500 radio…
I purchased the Oakcastle DAB 500 radio last December(2025).
6 weeks ago it developed the same problem that everyone is having "waiting for pc wizard". It is apparent that to use this radio you need to have a home computer running windows. You are not told this when you make the purchase or in the instruction manual.Oakcastle responded by telling me to contact the retailer so that in itself is no solution to an item that is onky 8 months old and not fit for purpose. I now have to face the merry go round of problems that will occur when i try to get Currys to resolve this.
My advice do not buy Oakcastle equipment without checking its stand alone operating capabilities.I did accept the link to try and use it with my 15 year old windows 7 laptop, and it took a while to work it all out but eventually it worked.
14 August 2026
Unprompted review
Reply from Oakcastle
Dear Gavin,
We are very sorry to hear about the frustration you have experienced with your Oakcastle DAB500, and we completely understand how disappointing it is when a product you have been enjoying develops an unexpected requirement. We would like to clarify that the “Waiting for PC Wizard” message indicates that the radio has entered software upgrade mode, and the appropriate software upgrade is required to restore normal operation. We can confirm that our Technical Support team is currently assisting you directly with this matter and has provided the required software file and instructions. The upgrade can be completed using a suitable computer running Windows, and our team will do their best to guide you through the process and help get the radio working normally again. We sincerely apologise for the inconvenience and frustration this situation has caused and appreciate your patience while our Technical Support team works with you to resolve the issue.
Best regards,
Team Oakcastle
Software updated successfully
After a second time of contacting Oakcastle technical team it was Josh in the team recognised that I had a problem and not just try and only confirm my purchase and guarantee putting obstacles in the way as was in the first attempt with their customers sevice team. So a big thanks to Josh for providing me with the necessary solution that enabled me to update my software successfully. I could not however, understand why a product so simple as a music centre and only bought 18 months ago would require a software upgrade?
12 August 2026
Unprompted review
Reply from Oakcastle
Dear Gerry,
Thank you very much for taking the time to update your review and for sharing your experience. We are really pleased to hear that the tech support agent was able to identify the issue and provide you with the software update needed to get your DAB500 working successfully again. We’re also sorry for the frustration caused during your initial contact with our support team, and we appreciate your patience while this was resolved. Regarding the software upgrade, we completely understand your question. While the radio is designed to be simple to use, occasional software updates may be required to resolve system issues and maintain the functionality of the product. We are grateful for your feedback and will certainly take your comments on board. Most importantly, we are delighted that your software has now been updated successfully and hope you continue to enjoy your radio.
Best regards,
Team Oakcastle
"Waiting for pc wizard" error message
The Oakcastle DAB400 stopped working with the following message displayed: "waiting for pc wizard". Oakcastle Tech Support advised the radio required a firmware update, provided the file and instructions to update the radio. It now works perfectly.
11 August 2026
Unprompted review
Reply from Oakcastle
Dear Neil,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB400, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
THE SUPPORT TEAM COULD NOT HAVE ACTED…
THE SUPPORT TEAM COULD NOT HAVE ACTED ANY FASTER OR BEEN OF MORE HELP, EXCELLENT!
11 August 2026
Unprompted review
Reply from Oakcastle
Dear Michael,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our Technical Support team was able to assist you quickly and provide the support you needed. It’s fantastic to know that you were happy with the service you received and that we could help resolve the issue for you.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly customer service whenever assistance is needed.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
Excellent Service
I sent an email on Sunday and received a very quick, helpful and polite response. A follow up was dealt with in the same manner, and the problem was solved. I felt that the instruction manual was unclear, and this was acknowledged.
9 August 2026
Unprompted review
Reply from Oakcastle
Dear customer,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our Technical Support team was able to assist you quickly and provide the support you needed. It’s fantastic to know that you were happy with the service you received and that we could help resolve the issue for you.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly customer service whenever assistance is needed.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
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