OneNotary Reviews 

3,473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how remarkably fast and simple the entire notarization process is, noting that staff members are exceptionally professional, courteous, and helpful. People frequently mention that representatives guide them smoothly through every single step, making virtual appointments completely stress-free, efficient, and convenient. Some reviewers were not happy with initial technical glitches, mentioning difficulties with system telephone inputs, identity verification steps, or finding immediate live assistance when needed. A few consumers also noted having to redo multiple attempts due to rejected verifications or incorrect guidance provided during the session.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and friendly... See more

User experience

Customers had positive experiences with user experience, finding the platform smooth, quick, and simple to... See more

Service

Clients share positive opinions on service, highlighting quick and efficient online notarization. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as polite, patient, and very... See more

Website

Consumers find website experiences to be efficient, noting that the platform is very user-friendly and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The notary was easy to understand, and very knowledgeable on the process. She was able to correct errors in spelling and Dates prior to being finalized. She was able to coordinate with 3 different si... See more

Rated 5 out of 5 stars

It was so simple and idiot-proof. A major law office in Florida wanted me to sign an affidavit while I was at home in The Netherlands. They couldn't get their system to accept a non-US telephone num... See more

Rated 5 out of 5 stars

Mr. Burton was courteous, patient, and professional. He assisted me with some technology issues that went above and beyond. I recommend Mr. Burton and One Notary for all your notary needs.

Rated 5 out of 5 stars

I needed a document Notarized and know that Online Notary is a quick option (recently had a mortgage signing online). I chose OneNotary because had heard good things and I wasn't disappointed. Quick p... See more


Company details

  1. Notary Public
  2. Legal Services

Written by the company

OneNotary is the U.S. leader in 24/7 online notarization — trusted by Docusign, Morgan Stanley, Liberty Mutual, Amazon, DoorDash, Procore, and hundreds of other organizations. We connect customers to a live, professionally trained notary in under one minute and complete most notarizations in under five minutes — delivering the simplest and most reliable experience in the market. Unlike marketplace-based solutions, OneNotary operates as enterprise-grade infrastructure built for compliance, scalability, and seamless integration into modern business workflows. When every minute matters — and compliance cannot be compromised — teams choose OneNotary.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,473)

1,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She was very nice

She was very nice, clear expectations and we went through the process smoothly. It was quick and easy. I will recommend this service to my customers for sure!

4 September 2026
Rated 5 out of 5 stars

Great experience

Great experience, had to wait a few minutes to be connected to a notary but once through it was a simple process. I was needing a document notarised in the US, but I am currently a British Citizen living in England - using this service was very useful.

3 September 2026
Rated 5 out of 5 stars

Jodi was very professional, setting expectations for wait times need work

Jodi was very professional and surpassed expectations. She was very helpful and personable.

I did not appreciate that the wait time kept increasing after I booked the appointment and joined the queue. Starting off with "usually less than a minute" and ending up waiting a half an hour is just bad expectation setting. If you had simply put a counter for how many people were in front of me or even explained "this wait may take up to 30 minutes, but may be as little as 1" I wouldn't have any criticism.

1 September 2026

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