Although I prefer, an in-person experience, I did the 'chat' with PF39663655(Paloma). I was helped and was satisfied with the transaction. I was assured at the end of the result and that it was actu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made my experience wonderful was that I was about to cancel the auto pay because I could not afford it. Anpther agent did help but it was still too high, and today my /chat experience with Stepha... See more
Company replied
I contacted you to cancel my subscription, not because of any problems, but because I no longer could afford the price of the product. The representative I was chatting with, right away reminded me o... See more
Company replied
My customer service Representative Michelle deserves all 5 stars! She focused on what was best for me; and saved me some money. Thanks for your outstanding support and service.
Company replied
Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
520 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Awesome Customer Service
What made my experience great was that customer service staff member Michelle was able to lower the price and provided free 60ct bottle. She was also super nice and replied in a timely manner via the chat.
2 September 2026
Reply from OmegaXL
Hi, Daniel! Thank you so much for your wonderful 5-star review!
We're thrilled to hear that Michelle provided such a great experience. Her dedication to finding the best value for our customers, along with her friendly and prompt support, truly reflects the level of service we strive to provide every day.
We'll be sure to share your kind words with Michelle. Thank you for choosing OmegaXL, and we're grateful to have you as part of the OmegaXL family!
The person was polite and answer all my…
The person was polite and answer all my questions. And she helped me with my request. Excellent job!
2 September 2026
Reply from OmegaXL
Hi! Thank you for your wonderful feedback and 5-star review!
We're delighted to hear that our representative was polite, answered all of your questions, and helped you with your request. Providing friendly, knowledgeable support is always our goal, and we're thrilled that your experience reflected that.
Thank you for choosing OmegaXL and for taking the time to share your experience. We truly appreciate your support!
I was able to cancel my subscription…
I was able to cancel my subscription due to unforeseen events.
26 August 2026
Reply from OmegaXL
Hi, Jacqueline! Thank you for your review!
We understand that unforeseen circumstances can arise, and we're glad we were able to assist you with canceling your subscription. Thank you for giving OmegaXL a try, and we truly appreciate the opportunity to have served you.
We wish you all the best and hope to welcome you back in the future.
Really good stuff helped me within a…
Really good stuff helped me within a few days!!!
25 August 2026
Reply from OmegaXL
Hi, Larry! Thank you so much for your 5-star review! We're thrilled to hear that OmegaXL helped you and that you noticed results within just a few days. Your feedback means a lot to us, and we're grateful to be part of your wellness journey. Wishing you continued success and good health!
I joined a phone less than five minutes…
I joined a phone less than five minutes and they took care of my problem real quick thank you
1 September 2026
Reply from OmegaXL
Hi, Joseph! Thank you for your 5-star review!
We're delighted to hear that your call was answered in less than five minutes and that your issue was resolved quickly. Providing fast and efficient service is always our goal, and we're happy we could assist you.
Thank you for taking the time to share your experience and for choosing us!
Once I got reply (wait 7
Once I got reply (wait 7 - 12 minutes)
Stephany was prompt in handling my question. Also apologized for wait.
Pleased with Stephany prompt Customer Service 😊
31 August 2026
Reply from OmegaXL
Hi, Elaine! Thank you for your wonderful 5-star review!
We're so glad Stephany was able to assist you promptly and provide the support you needed. We appreciate your patience with the initial wait and are happy to hear that her professionalism and apology helped make your experience a positive one.
Thank you for recognizing Stephany's customer service. Your feedback means a lot to us and will be shared with her. We truly appreciate your support!
Beware!!!
Beware! There are billing issues regarding auto. To be honest, it seems a little fraudulent almost like a scam. I’ve ordered AutoShip from this company for years. I have one account with two subscriptions/Orders. I haven’t been using the product as much so I’ve been pausing my subscriptions via website/app. I was warned by Customer Service that if I kept pausing my auto ships, the company may just cancel that subscription/order. So here’s the scam. I knew it was time for my auto ship so I went to the website/app to pause the order. It was removed no longer available. Remember, I had two subscriptions/order. The one that was not up for Auto ship was there. The one that was near the day of auto ship was removed. I said to myself OK I guess they meant it. They removed that order. But still me being thorough and needing to make sure no product arrived,I went to look for the payment source. I couldn’t access that either because I found out that the payment source only shows up when you click that particular subscription. They removed that subscription from my account so I was not able to access and remove my payment source.However, they still billed me and sent me their product as an auto ship. I called Customer Service and after going back-and-forth, I was eventually told that ALOT OF CUSTOMERS WERE REPORTING THE SAME, BEING BILLED FOR SUBSCRIPTIONS THAT THEY THOUGHT THEY NO LONGER HAD.. I WILL BE REPORTING THIS TO BETTER BUSINESS BUREAU AND WHOEVER ELSE WILL HEAR, PLUS WARNING OTHERS OF THIS SCAM. NEVER THOUGHT THIS COMPANY WOULD RESORT TO SUCH A THING I THOUGHT THEY WERE REPUTABLE .PERHAPS MAYBE THEY’RE HAVING ISSUES IN THIS ECONOMY. By the way, they refuse to even let me send the product back even after they admitting that this was their issue. I feel like the company knows what they’re doing. Again beware of this company!
31 August 2026
Unprompted review
Reply from OmegaXL
Hi, Cheryl! Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration regarding your AutoShip subscription. We understand how concerning it is when a subscription appears to be removed from your account, yet an order is still processed.
We want to assure you that we take these concerns seriously and never intend to create a misleading experience. We'd appreciate the opportunity to review your account, investigate what happened, and address your concerns directly. Please contact our Customer Care team with your account information so we can assist further.
We value your long-time loyalty, and thank you for bringing this matter to our attention.
They helped me keep my subscription…
They helped me keep my subscription active during these times of uncertainty. Treated with respect and compassion
31 August 2026
Reply from OmegaXL
Hi, Shirley! Thank you for your kind words and 5-star review! We're so glad to hear that our team was able to support you during a difficult and uncertain time. Treating our customers with respect, compassion, and care is very important to us. Thank you for being part of the OmegaXL family.
Service tech I dealt with was…
Service tech I dealt with was knowledgeable and acted quickly to help me.
27 August 2026
Reply from OmegaXL
Hi! Thank you for your feedback! We're delighted to hear that our representative was knowledgeable and able to assist you quickly. Providing helpful and efficient service is always our goal. We appreciate you taking the time to share your experience and thank you for choosing OmegaXL!
Reply from OmegaXL
Hi, Tammy! Thank you for your feedback. We're sorry to hear that you felt pressured during your interaction with customer service. Our goal is to ensure customers are informed about all available options so they can make the decision that is best for them, while always respecting their choices. We appreciate you sharing your experience and will use your comments to help us improve. Thank you for choosing OmegaXL!
Paloma was very good at helping me and…
Paloma was very good at helping me and got me on a good plan
27 August 2026
Reply from OmegaXL
Hi, Sandra! Thank you for your wonderful feedback! We're so glad to hear that Paloma was able to assist you and help find a plan that works well for you. We'll be sure to share your kind words with her. Thank you for choosing OmegaXL, and we appreciate your support!
Reply from OmegaXL
Hi, Reba! Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service representative. Providing caring, understanding, and helpful support is very important to us, and we'll be sure to share your feedback with our team. Thank you for being part of the OmegaXL family!
Customer Service very helpful
Customer Service very helpful. Answered all my questions. Great product.
26 August 2026
Reply from OmegaXL
Hi, Anne! Thank you for your kind words and 5-star review! We're so glad to hear that our Customer Service team was able to answer all of your questions and provide helpful support. It's also wonderful to know you're enjoying the product. We truly appreciate your feedback, and thank you for being part of the OmegaXL family!
Reply from OmegaXL
Hi, Tonya! Thank you for your 5-star review! We're delighted to hear that you found our agent efficient and professional. Providing helpful, courteous, and timely service is always our goal, and it's wonderful to know your experience reflected that. We truly appreciate your feedback, and thank you for choosing OmegaXL!
My customer service Representative…
My customer service Representative Michelle deserves all 5 stars! She focused on what was best for me; and saved me some money. Thanks for your outstanding support and service.
25 August 2026
Reply from OmegaXL
Hi, Elisa! Thank you for your wonderful review! We're thrilled to hear that Michelle provided outstanding service and focused on finding the best solution for your needs. Providing personalized support and helping our customers get the most value possible are always our goals. We'll be sure to share your kind words with Michelle and recognize her for a job well done. Thank you for choosing OmegaXL and for taking the time to share your experience!
The agent was helpful & able to fix my…
The agent was helpful & able to fix my issue m.
25 August 2026
Reply from OmegaXL
Hi, Kirsten! Thank you for your 5-star review!
We're so glad to hear that our agent was able to help and successfully resolve your issue. Providing helpful and effective support is always our goal, and it's wonderful to know we met your expectations. We appreciate you taking the time to share your feedback, and thank you for choosing us!
The chat was quick and easy
The chat was quick and easy! Paloma was an excellent representative and answered my question!
25 August 2026
Reply from OmegaXL
Hi, Elizabeth! Thank you for your wonderful 5-star review!
We're delighted to hear that your chat experience was quick and easy. We'll be sure to share your kind words with Paloma. She'll be thrilled to know that she was able to answer your question and provide excellent service. We truly appreciate your feedback, and thank you for choosing us. We look forward to assisting you again in the future!
Did nothing for me
Did nothing for me, seemed like a waste of time and money.
1 July 2026
Unprompted review
Reply from OmegaXL
Hi, Tom! We're sorry to hear OmegaXL didn't provide the results you were hoping for. Everyone's experience can be different, and factors such as individual health needs, consistency of use, and the length of time taking the product may affect results. We understand it's frustrating when a product doesn't meet expectations, especially when you've invested both time and money. Thank you for sharing your feedback, and we appreciate the opportunity to learn from your experience.
Since all that gets posted is the good…
Since all that gets posted is the good reviews I know no one will se this but I took Omega XL and had no relief and called to cancel and the lady I talked to talked me into taking more capsules a day til April when I asked what about my refund time she said I would still be good for refund until after April 15th well from December to April I took the pills as told and nothing got any better so I called to completely cancel and the woman that helped me tried to do the same thing the first one did try to get me to take more for longer. But why would I do that if I did not get any relief. So I said I just wanted to cancel and I said I want my money back and she said it is past the thirty days I told her what the first woman told me about the refund and she talked to supervisor and the did not give my refund. So I checked out about their claims and it is all Bull Shit and they are Liars on top of it all they train their employees to Lie to you just to rip you off. Now when I see their commercials it makes me sick how John Walsh could work for such a company I would not trust him again in million years I guess money is worth giving up your soul. I did report it to all the places that take complaints and will provide evidence to them of everything that happened.
10 April 2026
Unprompted review
Reply from OmegaXL
Hi, Richard! We're sorry to hear about your experience. We understand your frustration, especially regarding the refund information you were provided. Our goal is always to offer helpful guidance and transparent service. We'd appreciate the opportunity to review your account and better understand what happened. Please contact our Customer Care team with your account information so we can look into your concerns. Thank you for sharing your feedback.
The chat associate,Michelle
The chat associate,Michelle, was awesome. She explained the confusion that I had with an accidental order that I didn't want. She tried to buffer the sting, so to speak, over the orderwith taking off the shipping charge and sending an extra bottle. I'm definitely not happy with how it happened, and you can read the messages for info,nor any better of a resolution due to I tried to cancel but didn't do it right and I can't afford it. I still have to pay and can't return for a refund even after 6 years of loyal service. Thank you,
Michelle Mendez
22 August 2026
Reply from OmegaXL
Hi, Michelle! Thank you for sharing your experience and for being a loyal customer for the past 6 years. We're glad Michelle was able to help clarify the situation and provide some additional support by waiving the shipping charge and sending an extra bottle. We understand your frustration with how the order occurred and the financial burden it created, and we appreciate your honest feedback. We'll be sure to pass your kind words along to Michelle. Thank you for being part of the OmegaXL family.
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