Order processing and delivery went smoothly; I’m giving one star for that. The product itself is a disaster. Some of the aluminum profiles are bent and have not been deburred. One item delivered was c... See more
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Roof bars, quality ok, Omac support also, just one thing that might be misleding, for Hyundai Bayon roof bars are not custom fit as advertised but rather nearest fit, thats why I didn't give 5 stars.
Company replied
My package was sent to the wrong address. Employees refused to help me correct the address twice. In particular, their clerk suggested that I resolve my issues myself. This type of customer service is... See more
Company replied
my order arrived from across the border in two days, I installed it immediately on my car windows and they work perfectly. I am so happy!
Company details
Written by the company
Die OMAC GmbH wurde im Jahr 2006 gegründet und hat ihren Sitz in Herne. Das Unternehmen hat sich auf den Vertrieb von Autozubehör und der eigenen OEM-Automobilprodukte in Europa spezialisiert. Die grundlegende Strategie des Unternehmens ist es, hochwertige aber trotzdem bezahlbare Autozubehörteile den Endverbrauchern, sowie den Großhändlern anbieten zu können. Unsere Produktpalette erstreckt sich über 15.000 Artikel. Wir bieten eine riesen Auswahl an: Unsere Produktpalette erstreckt sich über eine Großzahl an Qualitätsartikeln wie z.B. Chrom Türgriffblenden, Spiegelblenden, Einstiegsleisten, Stoßstangenzierleisten, Frontgrillverkleidungen, Automatten, Seitentürleisten, Scheinwerferverkleidungen, Getränkehaltern, Heckklappenleisten, Tankdeckelblenden, Kennzeichenhalterungen, Fensterleisten, Kofferraumverkleidungen, Schmutzfängern, Windabweisern, Deflektoren, Carbon Spiegelkappen, Sonnenblenden, Cockpit Dekore, abschließbare und abnehmbare Querträgern, Alu-Dachträgern, Alu Dachrelingen, Aluminium-Trittbrettern, Kunstlederarmlehnen, Gardinen, Auspuffendrohre und vieles mehr... Unser Ziel? Die ideale optische Veredelung Ihres Wagens und bei einem attraktiven Preis- Leistungsverhältnis! Im Jahr 2016 haben wir unsere Lagerkapazität und unsere Servicequalität durch den Kauf einer neuen Lagerhalle mit 2.000 m² Nutzfläche in Herne erweitert. Wir sind ein junges und dynamisches Team und stehen Ihnen für Rückfragen und Anregungen gerne jederzeit zur Verfügung. Da die OMAC GmbH auf eine eigene Produktionsstätte zurückgreifen kann bieten wir für hohe Qualität, angemessene Preise und einen zuverlässigen Kundenservice. Neben unserer Vermarktung bei Ebay, Amazon, Hood und unserer Homepage erweitern wir uns stetig um Ihnen die bestmöglichen Artikel anbieten zu können. Dazu ist der Bau eines modernen Showrooms geplant, indem wir unsere Artikel optimal präsentieren können. Wir freuen uns auf Ihren Besuch, sowie Einkauf in unseren Shops. Ihr OMAC GmbH
Contact info
Südstraße 48,, 44625 , Herne, Germany
- +49 2325 6633250
- info@omacshop.de
- omacshop.de
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
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It's practically impossible to reach…
It's practically impossible to reach the seller. I tried to cancel, but was simply ignored.
Excellent experience from startExcellent experience from start to finish! The service was outstanding, the delivery was fast and everything arrived exactly as expected. The product was of excellent qu
Excellent experience from start to finish! The service was outstanding, the delivery was fast and everything arrived exactly as expected. The product was of excellent quality and the communication was professional, friendly and helpful throughout the whole process. I am very satisfied with my experience and would definitely recommend this company to others. Thank you for the great service! ⭐⭐⭐⭐⭐
Nobody called me or replied to my…
Nobody called me or replied to my inquiry! I wanted to send back the package as this was wrong and doesn’t fit my Viano!
I rarely leave negative reviews
I rarely leave negative reviews, but unfortunately my experience with OMAC deserves one.
I exercised my right of withdrawal shortly after placing my order and contacted customer service immediately. Despite several emails and multiple attempts to reach them by phone, I received little to no meaningful assistance. It often felt like my emails were not even being read, as I repeatedly received generic responses that did not address my situation. The phone was never picked up, although i called for over 2h in total.
I asked them to stop the shipment before it was handed over to the carrier, but they claimed this was not possible. Communication was extremely frustrating, and it was almost impossible to reach anyone who could actually help.
In the end, I had to refuse delivery to avoid even more inconvenience. The entire process caused unnecessary stress and wasted a lot of my time.
I am now hoping that at least my refund will be processed without further complications. After everything that has happened so far, I sincerely hope this part of the process will be handled professionally.
Good customer service is especially important when something goes wrong. Unfortunately, that is exactly where OMAC failed in my case. I hope they improve their communication and start treating customer requests with more care.
Order processing and delivery went…smoothly (s.a.)
Order processing and delivery went smoothly; I’m giving one star for that. The product itself is a disaster. Some of the aluminum profiles are bent and have not been deburred. One item delivered was completely wrong and—despite the "model guarantee"—does not fit the specified vehicle (side sliding door).
Fast delivery
my order arrived from across the border…
my order arrived from across the border in two days, I installed it immediately on my car windows and they work perfectly. I am so happy!
Does not fit 100 %
Easy acessable great service awesome…
Easy acessable great service awesome delivery
Reply from OMAC Germany
Refused to help me
My package was sent to the wrong address. Employees refused to help me correct the address twice. In particular, their clerk suggested that I resolve my issues myself. This type of customer service is unacceptable. I strongly recommend that no one do business with OMAС. Their employ rude people.
Reply from OMAC Germany
I received the damaged parts.due to…
I received the damaged parts.due to their poor conditioning.The parts are too fragile to travel in that packaging.
Reply from OMAC Germany
Scam
Scam! I've been waiting for weeks. No sign of shipment or any tracking of it. First retailer claimed that my shipment had arrived. Now I'm being put off week after week.
Reply from OMAC Germany
Very happy with the quality of the…
Very happy with the quality of the product, speedy delivery.
Reply from OMAC Germany
Reply from OMAC Germany
Reply from OMAC Germany
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