Team in Hasselt was very proffesional, friendly and super helpful. They do amazing job 😊 They spend the time with potentional customers and explain very well how your program works. Delivery was on... See more
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See what reviewers are saying
Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
We came across Just Rusle on Google as high-quality cat food. We ordered 3kg and received complimentary wet food. They provided detailed information on portion sizes. Our cat loves it, her coat is bea... See more
Company replied
We wanted to change our dog's food to something more nutritious and decided to try Just Russel. The first time we received the food my husband even said it smelt like human Sunday lunch. I feel... See more
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Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.5
Excellent
14K reviews
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Omdat alles perfect is en luna verzot…
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
3 January 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Wat een fijne review, dankjewel! 😊 Super om te horen dat alles perfect verloopt en dat Luna zo verzot is op haar eten. Dat maakt ons heel blij! 💚 Fijn dat de levering ook steeds zoals verwacht is. Geef Luna een dikke knuffel van ons! 🐾
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Not a tremendous success…
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the subscription.
After this review, Just Russel contacted me to see how they could solve this issue. We received a new bag, with a new taste.
Our picky cat still refuses to eat his Just Russel food - but the service is unseen! Well done!
3 January 2025
Unprompted review
Reply from Just Russel
Hey Rutger 👋,
Thanks for sharing your experience. I'm sorry to hear that your cat’s love for our food didn’t last as expected. 😔 Cats can be pretty picky, and their preferences can change over time. We'd really love to work with you to find a solution that your cat will enjoy again — whether it's adjusting the recipe or finding a different flavor.
Feel free to reach out to us via this link: (https://support.justrussel.com/hc/nl/requests/new). We’d be happy to help you and your furry friend!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Great Food
We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had twice a problem with delivery from Belgium 🇧🇪 to Germany and with that kind of customer service we did first of experience, they have to improve a bit. They have a leader called Matthias he’s doing a great job. Unbelievable. Trying to solve all problems and always kind and respectful and professional. If u wanna get bigger and get more professional u need more guys like him. He is doing a premium customer service. If we didn’t met him we had changed the brand already. Great Guy
23 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you so much for your detailed review! 😊 We're thrilled to hear that our food works well for your whippets, especially considering their allergies. It’s great to know that our personalized approach made a difference for you. We appreciate your honest feedback about the delivery issues — we’re always working to improve this.
Matthias will be so happy to hear your kind words! He truly goes the extra mile to help our customers, and we're lucky to have him on our team. We'll make sure to pass on your compliments. 🙌
Thanks again for your trust in Just Russel, and if there’s ever anything you need, we’re here to help!
Kind regards,
Joy Veterinarian Just Russel
It’s super easy to order and I like the…
It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
28 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for your wonderful review! It’s fantastic to hear that Mollie loves her food and that you appreciate the flexibility and ease of ordering. 😊 Knowing she’s enjoying hearty and healthy meals every day is exactly what we aim for!
If you ever have any questions or need assistance, feel free to reach out to us at https://support.justrussel.com/hc/en-us/requests/new.
Kind regards,
Joy Veterinarian Just Russel. 🐾
scammers!!!!!!!!!!!
24 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Het spijt ons enorm dat je deze indruk hebt gekregen. Dat is absoluut niet wat we willen voor onze klanten. We doen ons uiterste best om transparant en eerlijk te communiceren, en om iedereen een fijne ervaring te bieden met onze producten en service.
Graag willen we begrijpen wat er precies is misgegaan en hoe we dit voor je kunnen oplossen. Neem alsjeblieft contact met ons op via deze link: https://support.justrussel.com/hc/nl/requests/new/. We staan klaar om samen een passende oplossing te vinden.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Wrong item
I ordered wet food for my elder cat . I got dry food instead . This is the second time already and i find this utterly ridiculous. When i order something i expect to get the exact thing i ordered, i cant even contact the workers of the shop because they are unreachable. No contact number nor e-mail .
17 December 2024
Unprompted review
Reply from Just Russel
Hi👋,
Thanks for your feedback and for bringing this issue to our attention. We’re really sorry to hear about the mix-up with your order—especially since this is the second time it has happened. This is absolutely not the experience we aim to provide. 😔
We’d love to make this right for you. Please contact us via this link: https://support.justrussel.com/hc/nl/requests/new, and we’ll sort this out as soon as possible. Rest assured, we'll investigate this further to prevent it from happening again.
Greetings,
Vet Joy
Just Russel
agressive marketing
Subscribed at the eurodog show for a (paid) test package. we wanted to try, why not. Now it seems we subscribed for a monthly subscription!, hope we can cancel this quickly. We also received suddenly a crazy amount of ads.. This agressive way of marketing is simply not the way.
13 December 2024
Unprompted review
Reply from Just Russel
Hey Geert👋,
Thank you for your honest feedback, and I’m sorry to hear about your disappointment. I completely understand how frustrating it can be to feel like you’ve accidentally subscribed to a monthly plan without realizing it. Our goal is always transparency, so I regret that this wasn’t clear to you at the Eurodog Show.
To quickly cancel your subscription or address any concerns, please contact us directly via https://support.justrussel.com/hc/nl/requests/new/. We’re here to help resolve this for you as soon as possible.
Additionally, I understand how overwhelming ads can feel. Your feedback is valuable and will help us refine our communication approach to ensure a better experience.
Our apologies for the frustration caused, and thank you for taking the time to share your experience.
Best regards,
Joy Veterinarian Just Russel
Vooral het natvoer werd smakelijk…
Vooral het natvoer werd smakelijk onthaald!
17 November 2024
Unprompted review
Reply from Just Russel
Hey Bart👋
Wat een leuk bericht, dankjewel! 😊 Super om te horen dat het natvoer zo in de smaak valt. Dat is waar we het voor doen! 🐾 Laat ons zeker weten als je nog vragen hebt of hulp nodig hebt.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Worst customer support
I sent in a query on 29 October about my package not being what I ordered and the cat litter being so damaged I cannot use it. I am still awaiting a response even after sending them multiple emails.
29 October 2024
Unprompted review
Reply from Just Russel
Hey Gory👋,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your package and the lack of response from our customer support team. This is definitely not the level of service we aim to provide, and I can understand your frustration. 😔
We want to resolve this for you as quickly as possible. Could you please reach out via this link so we can prioritize your case (https://support.justrussel.com/hc/nl/requests/new/)? Rest assured, we’ll investigate what went wrong and ensure this is addressed properly.
Our apologies for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Joy Veterinarian Just Russel 🐾
Made my dog sick, waste of money
I filled their form for their "customized" food delivery. It was chicken, however what they delivered was not chicken based food. They made a mistake and sent pork based food as they said. I thought it would be still okay, I switched from the old food to new food gradually as they suggested. My dog has a horrible diarrhea since then, I switched back to old food, giving boiled chiken and rice to cure my dog's gut.
It was a complete disaster. I still have some left of their food. I am doubting if I should donate or just throw it away to not torture other dogs.
Just stay away, there are plenty of premium dog food brands. Their food is not customized, they just calculate the amount of food your dog needs based on the weight and activity.
I regretted that I wasted my money on them. They don't accept the food back or give a refund for their garbage.
Edit to your response: I already contacted you via that at first place. Only heard “oh sorry”. I still have an account, it has not been deleted after asking multiple times.
11 November 2024
Unprompted review
Reply from Just Russel
Hi Ahmet,
Thank you for your detailed feedback. I’m really sorry to hear about your dog’s experience—this is not the kind of story we want to hear at Just Russel. 😔 I understand how upsetting it must have been for both you and your furry friend.
We strive to make every delivery as tailored as possible, but it seems we fell short here. Mixing up chicken with pork-based food shouldn’t happen, and I truly regret this error. Gradual transitions are important, and I appreciate you following our advice on this. However, your dog's discomfort is something we take seriously. Diarrhea can result from food changes or sensitivities, and I’d love to help you figure out what went wrong and make it right.
If you could reach out via this link (https://support.justrussel.com/hc/nl-be/requests/new/), we’ll look into a better solution for your dog and ensure it never happens again. Alternatively, feel free to share more details directly so our veterinary team can assist.
We deeply value your trust and want to do everything we can to rebuild it. Let’s work together to find a way forward.
Kind regards,
Joy Dierenarts Just Russel 🐾
Diarrhea with Just Russel food
I ordered Just Russel food to try for my dog as I had a discount voucher. The next time my money was auto deducted, I don't remember subscribing to this site on monthly or yearly basis. It was only a one time order that did not suite my dog as my dog had Diarrhea with Just Russel food. I still have a packet untouched. This is money scam, I never gave permission to the site to auto deduct or add subscription.
15 November 2024
Unprompted review
Reply from Just Russel
Hey👋,
Thank you for sharing your experience. I'm truly sorry to hear about your dissatisfaction and the issues you've faced with our service. 😔 Automatic deductions can be frustrating when unexpected, but I’d like to clarify that our subscription service is designed to ensure a seamless experience for our customers, as outlined during the ordering process.
Regarding the untouched packet and your dog’s reaction to the food, I’d love to help make this right for you. Could you please contact us via this link: https://support.justrussel.com/hc/en-fr? We’ll assist with resolving the issue, canceling the subscription, and exploring any potential solutions for your dog’s dietary needs.
Your feedback is valuable to us, and we aim to improve based on your experience. Thank you for bringing this to our attention.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Gratitude
Hi, I just want to say Thank you for the service, it's very convenient.
2 October 2024
Unprompted review
Reply from Just Russel
Hey Maria👋,
Thank you so much for your kind words! We're thrilled to hear that you find our service convenient. We appreciate your support and are here to help whenever you need us! 😊
Best regards,
Joy Dierenarts Just Russel
I just received my first package and my…
I just received my first package and my dog loves it! She needs to eat glutenfree and I found Just Russel who could fulfill my dogs special needs, I’m a fan because my dog is (: !
24 September 2024
Unprompted review
Reply from Just Russel
Hey Tatjana👋,
What a fantastic review, thank you! So happy to hear that your dog loves the food and that we could meet her gluten-free needs. It’s always great to see our furry friends enjoying their meals, and it’s even better when their special dietary requirements are taken care of!
If you ever have any questions or need adjustments, feel free to reach out—we’re always here to help!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Good food
Good food. Easy to change and modify portions. Always fast delivery. My picky dog eats it and that’s a big thing.
24 September 2024
Unprompted review
Reply from Just Russel
Hey👋,
Thank you for the wonderful review! We're so happy to hear that even your picky dog enjoys our food—that's a huge win! We're also glad that you find it easy to adjust the portions and appreciate the fast delivery. Thanks for sharing your experience with us!
Best regards,
Joy
Veterinarian at Just Russel
Product
Product package is great, sending is great. But my dogs are scratching a lot more then they did. They also drink a lot more water. The second order was the same package same description, but not the same dog food. Different smell and shape. I think this is a high quality package with zero quality food.
10 September 2024
Unprompted review
Reply from Just Russel
Hey Iris👋,
Thank you for your review. We're sorry to hear that your dogs are experiencing increased itching and that you've noticed a difference in the food. This is definitely not the experience we want for our customers and their pets. We'd love to work with you to find out what's going on and resolve this as quickly as possible.
It’s possible there may have been a change in the composition of the food, but we take your feedback very seriously. Could you please get in touch with us so we can investigate further? You can reach us through our customer support at: https://support.justrussel.com/hc/nl/requests/new.
Best regards,
Joy Veterinarian Just Russel
Loekie is er zo blij mee.
3 September 2024
Unprompted review
Reply from Just Russel
Hey👋,
Wat een leuke review, bedankt! Super om te horen dat je zo tevreden bent! 😊
Groetjes,
Joy Dierenarts Just Russel
Echt super!!
2 September 2024
Unprompted review
Reply from Just Russel
Hey Sara👋,
Wat een leuke review, bedankt! Super om te horen dat je zo tevreden bent! 😊
Groetjes,
Joy Dierenarts Just Russel
At first I received a good service from…
At first I received a good service from this company, however recently I have had two missing orders which say they were delivered and noone is available in customer service. I have emailed, WhatsApp messaged and tried their onlibe chat over the course of a week and noone responds.
3 September 2024
Unprompted review
Reply from Just Russel
Hi Fiona 👋,
Thank you for sharing your feedback with us. I'm really sorry to hear about your recent experience with missing orders and the lack of response from our customer service team. This is not the level of service we strive to provide, and I completely understand how frustrating this must be for you.
We definitely want to make things right for you! Could you please reach out to us directly via this link: [Contact Us](https://support.justrussel.com/hc/nl/requests/new/) so we can immediately look into the missing orders and resolve this issue for you? Your satisfaction is very important to us, and we'll make sure to get this sorted out as quickly as possible.
Looking forward to hearing from you soon and ensuring you have a much better experience moving forward.
Kind regards,
Cyriel (co-founder Just Russel)
My dog is allergic to the food and they…
My dog is allergic to the food and they still send me an extra bag without asking and charged me for it (€30). Such a waste now I have a 3kg bag that won’t be used.
And after contacting them they ignored my massages.
29 August 2024
Unprompted review
Reply from Just Russel
Hey Gabi👋,
Thank you for your review. We're really sorry to hear that your dog had an allergic reaction to our food and that you received an extra bag without requesting it. This is definitely not the experience we aim to provide.
We'd like to make this right for you. Could you please contact us through this link: [Just Russel Support](https://support.justrussel.com/hc/nl/requests/new/)? We'll ensure we find a suitable solution and address this issue promptly. Our apologies for any inconvenience and for not responding to your messages. This is not how we want to treat our customers.
Kind regards,
Joy Veterinarian Just Russel.
Reply from Just Russel
Hey Monika👋,
Bedankt voor je feedback. We vinden het heel jammer om te horen dat je de indruk hebt gekregen dat we niet reageren op berichten. Dit is absoluut niet hoe wij werken, en we willen dit graag rechtzetten. Onze klantenservice staat altijd klaar om te helpen en we streven ernaar om snel te reageren op elke vraag of opmerking.
Zou je ons een bericht willen sturen via deze link: [Klantenservice Contact](https://support.justrussel.com/hc/nl/requests/new/) zodat we je direct verder kunnen helpen? We willen er zeker van zijn dat je een positieve ervaring hebt met Just Russel. 😊
Met vriendelijke groeten,
Joy Dierenarts
Just Russel.
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