I purchased a juice powerbank and on receipt it did not work only a few days after getting it. It was rather strange. Anyway as it was an online purchase once I provided the relevant information, a re... See more
Company replied
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UPDATE After raising a ticket with PayPal, Juice did get in contact via email and to their credit the matter has (fingers crossed) been resolved quickly. They said their telephone systems are bro... See more
Company replied
Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately. *update* After respon... See more
Company replied
I have decided to po at a revie because as others have pointed out, customer services is basically non existent. I've purchased 3 power banks and one of them was faulty. I've emailed now a couple of... See more
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Company details
Written by the company
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Contact info
Haslemere Way 10, OX16, Banbury, United Kingdom
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3.3
Average
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Hi , sir /Madam I haven’t received the order yet , worse delivery service Order #23014 26 Aug 2026 It’s been long time
Hi , sir /Madam I haven’t received the order yet , worse delivery service
Order #23014
26 Aug 2026
It’s been long time
31 August 2026
Reply from Juice UK
Good morning Natasha, thank you for your review. We are very sorry to hear about the delay with your delivery and we apologise for any frustration this may have caused. Having checked the DPD tracking information, I can see that the order was marked as delivered on 8th July and received by Nash. However, we understand that you may still be experiencing an issue with the delivery.Please could you contact our Customer Services team at customerservices@juice.co.uk with your order details so that we can investigate this further and work with you to resolve the matter as quickly as possible. We look forward to hearing from you. Many thanks.
Reply from Juice UK
Hi Katie, Thank you for your review! We're delighted to hear that your order arrived quickly and that you're happy with the product.
We really appreciate your feedback and your support. Enjoy your purchase, and please don't hesitate to get in touch if we can help with anything in the future.
I've had a Juiceblock speaker for…
I've had a Juiceblock speaker for almost 10 years and an hoping for the same durability for the headphones. So far, so good.
17 August 2026
Reply from Juice UK
Hi Lillie,
Thank you for your loyalty and support over the past 10 years! We're delighted to hear that your Juiceblock speaker has served you so well, and we hope your new headphones prove just as durable and reliable. We're thrilled that they're off to a great start.
Reply from Juice UK
Thank you for your review Lisa! 😊
We're delighted to hear that your order arrived quickly and that you're happy with the power bank. Providing fast delivery and reliable products is always our goal, so it's great to know we met your expectations.
Thank you for choosing us, and we hope to see you again soon!
Item well priced (reduced!) arrived…
Item well priced (reduced!) arrived well packed and quickly - exactly what I was looking for!
17 August 2026
Reply from Juice UK
Hi Judith,
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the price, delivery speed, and packaging of your order. It's great to know the item was exactly what you were looking for.
We really appreciate you taking the time to share your experience and hope you enjoy your purchase. If there's ever anything we can help with, please don't hesitate to get in touch.
Reply from Juice UK
Hi Tracey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you think the music box is great and that you're happy with your purchase. Positive feedback like yours means a lot to our team.
We hope you continue to enjoy it, and if there's ever anything we can help with, please don't hesitate to get in touch.
I ordered a USB-C to Lightning Cable I…
I ordered a USB-C to Lightning Cable I ordered 2, I recieved the wrong product and called the customer service line. I was told I would recieve a replacement which would come in 3, It has been 8 days, I have rang the customer service number multiple times and resent an email to them regarding the issue, I am yet to hear a response or even see the correct product.
4 August 2026
Reply from Juice UK
Good Morning, We're very sorry to hear that your experience has not met your expectations.
We have contacted you directly via email and are working with you to resolve this matter as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience while we put things right.
Kind regards,
The Juice Customer Services Team
I purchased a juice powerbank and on…
I purchased a juice powerbank and on receipt it did not work only a few days after getting it. It was rather strange. Anyway as it was an online purchase once I provided the relevant information, a replacement was delivered in a timely manner. It regained my trust in the company. I have used juice powerbanks for over 10 years and I will continue to use them.
17 June 2026
Unprompted review
Reply from Juice UK
Good Morning Ama, Thank you for your continued support and loyalty over the last 10 years. We're very sorry to hear that your power bank developed a fault just a few days after you received it, but we're pleased that our team was able to resolve the issue quickly and get a replacement to you without delay.
We really appreciate your patience throughout the process and are delighted that the experience helped restore your trust in us. Knowing that you've relied on Juice power banks for so many years and plan to continue using them means a great deal to us.
Thank you again for taking the time to share your feedback. We value your support and look forward to keeping your devices powered for many years to come!
Kind regards,
The Juice Team
Amazing product would always recommend juice
Quick and easy order process and even quicker delivery process
6 August 2026
Reply from Juice UK
Hello Garry,
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process quick and easy, and that your delivery arrived even faster than expected. It's great to know you're enjoying your Juice product and would recommend us to others.
We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind regards,
The Juice Team 🍊
Not received!
6 August 2026
Reply from Juice UK
Good afternoon, we're very sorry to hear this and apologise for the inconvenience caused. Please contact our Customer Services team at customerservices@juice.co.uk with your order details, and they'll be happy to investigate this for you and help resolve the issue as quickly as possible. Many thanks.
Didn't receive order
Didn't receive order. was told i would get help and then no emails back after that. Still waiting for them to email me back to till me what's happening. very frustrating
6 August 2026
Reply from Juice UK
Good morning Amy, we are sorry to hear about your experience and apologise for any inconvenience caused. We are currently investigating your query and have responded to your emails with an update. Our team is looking into this as a priority and will continue to keep you informed. Thank you for your patience and understanding. Many thanks.
Very poorly packaged
Very poorly packaged. Heavy powerbank in a little bit of bubble wrap meant that the plastic package the power banks come in was all cracked. One of the power banks also rattles as if something inside has broken/come loose.
4 August 2026
Reply from Juice UK
Good morning Liam, thank you for taking time to leave a Truspilot review. Thank you for bringing this to our attention. We are very sorry to hear that your order arrived in this condition.We understand your concerns regarding the packaging and the condition of the power banks on arrival. We would really appreciate if you could email our Customer Services team at customerservices@juice.co.uk so we can investigate this further for you, please. Many thanks.
Reply from Juice UK
Good morning, thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear about your experience. Your comments are valuable to us and help us continue to improve our products and services. Many thanks.
Incompatible with Samsung Galaxy A25.
I bought a USB cable from Asda, it is incompatible with my Samsung Galaxy A25, the phone charges slowly or not at all.
The USB-C connector appears to be poorly toleranced, i.e. it does not accurately meet the standard or fit well in the socket on the phone.
9 August 2026
Unprompted review
Reply from Juice UK
Good morning, thank you for taking the time to share your feedback. We are sorry to hear that the USB cable has not performed as expected with your Samsung Galaxy A25 and apologise for any inconvenience caused. We would like the opportunity to look into this for you. Please contact our Customer Services team at customerservices@juice.co.uk with details of the product and your purchase, and we will be happy to investigate this further and assist you. Thank you for bringing this to our attention, and we look forward to hearing from you. Many thanks.
Customer service helped solve my…
Customer service helped solve my problem and sent me a replacement even though I couldn’t find the receipt
6 August 2026
Unprompted review
Reply from Juice UK
Good morning Gillian, thank you for taking the time to leave us a review. We are pleased to hear that our Customer Services team was able to help resolve your issue and arrange a replacement for you. Providing excellent customer support is very important to us, and your feedback is greatly appreciated. Thank you for choosing us, and we hope to serve you again in the future. Many thanks.
Not received my item
30 July 2026
Reply from Juice UK
Good morning Lee, thank you for taking the time to leave us a review. We are sorry to hear about the issue you have experienced and apologise for any inconvenience this may have caused. Please be assured that we are currently investigating this matter further for you. As soon as we have more information, we will be in touch with an update. Thank you for your patience and understanding while we look into this.
I bought a power bank from this company…
I bought a power bank from this company and in about 3 months went from charging to 100% to maximum 47% contact them on email since there's no other way yo get in contact for warranty and no response to this day. Worst power bank I've ever had. Not recommended.
22 November 2025
Unprompted review
Reply from Juice UK
Good afternoon, thank you for taking the time to leave a review. We are sorry to hear about your experience and apologise for the frustration this has caused. We are concerned to hear about the performance of your power bank and that you have not received a response to your email. This is certainly not the level of service we aim to provide. Please contact our Customer Services team at Customerservices@juice.co.uk with your details, and we will be happy to investigate this further and assist with your warranty enquiry. Thank you for bringing this to our attention. We look forward to resolving this for you. Many thanks.
Well I ordered on the 30th July and my…
Well I ordered on the 30th July and my order still hasn’t arrived and I’ve contacted juice and no one has got back to me.
Everything time I check to see where my order is it just say loading detail.
30 July 2026
Reply from Juice UK
Good afternoon, thank you for taking the time to leave a review. We are very sorry to hear that your order has not yet arrived and that you have not received a response to your enquiry. We apologise for the inconvenience and frustration this has caused. Please be assured that we are currently investigating your query and will do our best to resolve this as soon as possible. We appreciate your patience and thank you for bringing this to our attention. Many thanks.
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