JBL Reviews 

Just purchased the Tuner 3 from JBL directy.

Arrived the next business day, well packaged to protect the radio in transit.

When unpacking the Tuner 3 it instantly felt like a quality piece of kit, very pleased with it.

The Tuner 3 is a fantastic little radio, great reception from FM and DAB and a great sound from such a small radio.

I had some communication with JBL themselves and found them prompt to respond to my emails and professional with regard to my queries.

The radio was more expensive at other retailers so I am very happy I purchased the Tuner 3 from them directly.

Headphone cable WRINKLES, its SHORT and there is no WARNING on a BOX. Sound Quality is VERY BAD and DISSAPOINTING. I will NEVER buy from JBL anything AGAIN.

This is a warning for fraud from the website jblsweden.com. Don’t order anything!!! The items does not exist and You will loose Your money - which I did!

Where do I start? Purchased new headphones at the airport, registered them prior to getting on the plane, and two weeks later when the housing case broke, I reached out to get my covered headphones, so I thought. They claimed my headphones was not covered by the SKU number, which I sent to them with all other supporting documentation except the receipt from the airport which was almost a month later. And to add to it, I had to send an email suggesting that this million dollar company couldn’t honor a warranty for a pair of $80 headphones was ridiculous. Then they proceeded to tell me that they would replace them as a courtesy, but I had to pay to ship the product back. JBL may have some decent products but their customer service and reliability regarding their warranty is horrible. So $20 for shipping, and a month later since they refused to ship the headphones without proof I shipped mine first, and now I just got my headphones, 2 days ago. They will not be getting anymore money from me and I suggest you don’t waste your time with this company.

Don't touch them! Awful customer service. Never received my package and after 4 weeks of investigation and 'escalation' between DPD and themselves, they have said they can't do anything.

I was given a set of JBL TUNE770NC headphones as a gift from an overseas guest. The spongey bit round the ear piece deteriorated very quickly with little use (5 months) after contacting Harmen support team I was told without a receipt I have no come back on the faulty goods regardless of New Zealand's consumer guaratees act

I was playing a song on my JBL Flip Essential speaker this morning , and I realised that I got this speaker 6 years ago! It works perfectly, the sound is still very solid (my neighbours concur). Very, very happy! :)

Able to get onto helpline chat. But then was asked to pay for service. Admittedly only £1 but it’s a subscription. Felt like a scam. Now have useless non pairing ear buds. Can’t get back onto chat to clarify the situation.
Frankly a v poor service!!

I made an enquiry through jbl customer support and had a reply within the hour in regards to when a restock was due in for a particular product. very concise and quick response from Giannis Harman. keep it up.

purchased ua rock over ear headphone they feel apart what junk plastic is cracking pretty much after a year or 2 took good care of them still feel apart build quality is just very poor

Its ok, but when no sound there is a ticking like tik tak tak tik tik tak.

DON'T PURCHASE THE EARPHONES. Very bad experience with JBL I bought their wireless in ear earphones and the left one will not stay charged. Dies within a few minutes of use. Looking online this is a known manufacturing issue with JBL's earphones. Customer service were not helpful, offered me a 20% discount that can only be used if you live in the UK. Known issue for them and haven't pulled them from the market.

The worst company ive ever had the misfortune of dealing with
Website items incorrectly labelled
When you try to cancel an order within hours of purchase they cant help you and ignore your emails until its delivered
What a waste of environmental damage sending me something you know I'm sending back no care in the world about it
Customer service is cheeky and need to be retrained

Canadian warranty support took more than a week to validate a warranty claim for broken JBL 720BT headphones. They refuse to cover return shipping, even though my warranty card says they do.

I bought 5 JBL Flip 7 speakers for my company directly from JBL's website. After my request for a business invoice they said not possible. So return the delivery was their solution. They directed me to their B2B team. What followed was a frustrating back-and-forth where I had to justify why I wanted 5 speakers, followed by a request to sign a 2-page contract.

Frustrated by the bureaucracy, I checked MediaMarkt instead—the speakers were cheaper, delivered faster, and purchased with zero hassle. Save yourself the headache and buy elsewhere.

I bought the JBL Tune Beam 2 wireless headphones and whenever I try and speak to other people on the phone they they're unable to hear me. I wouldn't recommend purchasing these headphones as when I sent a sample to the customer service team they advised that the headphones are working as they'd expect but the volume is significantly different to that of the apple microphone and that of the headphone when i'm holding one to my mouth.

Well once again, no surprise why only 1.5 out of 5 stars...ive never used this brand because it always looked like it sucks and no one ever recommends. I am only using now because i received a speaker as a gift. If i could return this junk i would, but i cant even get it to work..yep first time using this brand and it sucks...i sent email but their webpage sucks, terrible contact system, nothing about this company is good, everything sucks. If your on the fence to buy JBL, dont, run the other way, ANY other brand is better!!!

Products are shite and the customer service is even worse, avoid

I would definitely not recommend buying online from JBL store as you don’t receive your order and it’s a nightmare dealing with them I been calling them for 2 weeks now as my order was lost and is 4 weeks late do not not bother

I am not happy about my recent order for a JBL speaker. I have already sent 3 emails to customer support but have received no response. My account was charged immediately, but the speaker was never delivered. Next step is to make a complaint to the consumer protection agencies.