Jayride Reviews 

I am a transport operator who used to contract to Jayride. I stopped when their debt to me reached $5,000. They are quite unable to pay and are financially in dire straights. If you prepay them you risk either their collapse before your trip or an unpaid driver not turning up for you

Scam company...You won't pay more than two years' worth of money. I'm a taxi driver in Switzerland, and they haven't paid me more than three thousand euros. Please, no one should go in or buy any service from them.

Cannot be trusted.
Take the client's booking, take their payment, offload the booking to a 3rd party provider, who completes the transfer, but never gets paid
Many 'transport associates' are owed big $$$, going back years in some cases, all over the world
They are not responding to calls or emails

Do Not book with this company, they dont even pay their partners performing the transfers, and you can risk not getting a transfer.

Scam company owing millions of dollars to driver partner companies in Australia. Legal action coming. Although this company is listed on the ASX, its a offshore company that is operating a scam. Legal action is coming.

Jayride is a scam and I wonder how it is still active and working and no one has managed to bring it down!

We've been trying to recover payments owed to us since 2024. We are a transportation company that completed transfers for Jayride customers, but we have still not received payment for approximately 1.5 years' worth of services.

Communication has been very poor. Most of our emails have gone unanswered, and although we were told the company has new management, our repeated requests to speak with a manager have never been accommodated.

The last response we received, several months ago, was that if we wanted to recover the outstanding amount, we would need to start accepting Jayride bookings again, with only 5% of the amount owed being repaid per completed booking.

Its scam they don't pay to their partners
They didn't pay us since 2024
Please don't use this company they are robbing their drivers.

​⚠️ WARNING: Absolute scam – Do not use Jayride (Drivers & Travelers beware!)
As the owner of SLT TAXI RENNES (professional driver in France), I provided airport transfer services for Jayride's clients and I have NEVER been paid. They are withholding payments from local transport providers worldwide while still collecting money from unsuspecting travelers.
For drivers: Do not onboard with them. They ignore invoices, refuse to pay for completed rides, and their "supplier support" is a ghost town. Complete lack of professional ethics.
For travelers: Be highly aware. Since Jayride is failing to pay local drivers, our company SLT TAXI RENNES and many other professional networks are rightfully boycotting them. If you book through Jayride, you run a massive risk of your driver never showing up at the airport.
Disgraceful business practices. Avoid at all costs!

JAYRIDE IS A BROKER WHO COLLECTS MONEY FROM THEIR CLIENTS AND NEVER PAYS THEIR VENDORS.

1. I’m a travel agent, if you are too & wish for a commission, Do Not Use!! They play games & never pay. I’m still waiting since Feb of 2025 and they do not respond to you at all.
2. Clients were not happy at all. Out of 5 transfers, only 1 was a nice experience. The rest were either late, not helpful and 1 was very rude to them.
3. This is NOT a company I will ever use again and I suggest others be weary!

As a transport supplier, our experience with Jayride has been extremely disappointing. We have been chasing outstanding payments for more than 3 years with very limited communication and no proper resolution.

Despite repeated emails and calls, responses have often been delayed, inconsistent, or followed by promises that were never fulfilled. Unfortunately, we have also come across many other transport operators worldwide reporting very similar experiences regarding unpaid supplier invoices and lack of support.

From our experience, the company has demonstrated poor supplier relations, unprofessional communication, and a serious lack of accountability toward the businesses providing the actual transport services.

It is surprising to see the platform continuing to operate normally while so many suppliers appear to be struggling to recover long-overdue funds. We would strongly encourage transport providers to exercise caution before partnering with them.

****Ground Transfers UK****

Driver never showed up despite the confirmation. Reaching Customer Care seems to be a pain in the neck. They failed to deliver, don’t assume their responsibilities and refuse to reimburse. Searching online afterwards found out that this scam company based in Australia has serious financial issues.

Was a supplier for them back in October 2025 thry owe us around £600 GBP still same excuses every single time from manager i guess we have been scammed by this company

To all travellers, travel agents and brokers don’t use this platform for booking airport transfers. They owe us since October 2025. They took the booking and payment from travellers, and after completion of transfers, they didn’t pay. Every day chasing for payment, and the transport manager always comes up with excuses. Use other platforms available. Jayride is a scam.

I booked return airport transfers from Bali International Airport giving plenty of notice. Early March Jayride cancelled these bookings and told me a refund would be in my account within 5 working days. This has not happened. I have sent 4 emails, made 5 phone calls and 1 online enquiry. Not one person has bothered to get back to me. From this experience I would not recommend this companhy.

Jayride is a scam company masquerading…
Jayride is a scam company masquerading as an Inc. To mitigate undue influence from governmental entities, it is essential to recognize that the flying public possesses some awareness and discernment. Shareholders frequently prioritize profit over ethical considerations, and Jayride has engaged in questionable practices that can be characterized as "robbing Peter to pay Paul." As the adage suggests, unethical practices tend to have lasting repercussions.

Jayride has developed its business model through strategic partnerships with several major booking agencies globally. Customers who book flights are often encouraged to reserve an airport transfer at an attractive rate. Once a customer elects this service, their reservation is transferred to what may be referred to as "Jayride Scam Inc." Subsequently, Jayride utilizes its extensive network to incentivize local and legitimate taxi and private hire services to join their platform. Many small, financially struggling local car service companies are compelled to partner with larger companies like Jayride, frequently at unfavorable terms. The contracts stipulate that these local providers will not receive payment until 6 weeks after trip completion. During this interim, these companies continue to deliver services while accruing substantial unpaid earnings. By the time they recognize the financial discrepancies, it is not uncommon for Jayride to owe them thousands of dollars, and payment becomes increasingly unlikely.

Efforts to resolve these financial discrepancies often leave affected companies frustrated. Communication is typically redirected to a call center located in the Philippines, where representatives may be inadequately equipped to provide the necessary assistance. Consequently, many companies find themselves disillusioned and ultimately abandon their pursuit of payment recovery. Jayride’s business practices raise significant ethical concerns, as it has been reported that they may collaborate with other companies in the same region to perpetuate these practices, thereby calling into question their operational integrity. The individual identified as the "destination manager" may also be involved in these deceptive activities. Over time, struggling companies may opt to discontinue their passenger transport services, potentially leaving customers without prior notification and being reassigned to alternative providers.

For individuals arriving in Atlanta, Georgia, caution is advised when considering services from these ostensibly multi-million dollar corporations. There are indications that such entities may operate without accountability. Thus, it is prudent to approach Jayride with skepticism and remain vigilant regarding the potential challenges associated with utilizing their services.

Currently, our company owes thousands of dollars. We are considering launching legal proceedings in Australia to recover this debt. Additionally, we harbor concerns that the debtor may pursue bankruptcy or seek financial assistance from another investor to inject capital into their operations, potentially leading to a rebranding effort aimed at generating swift profits. It is imperative that we evaluate our options thoroughly and take decisive action in this matter.

Anthony G.
ALS INC.

from jayride

This company is a SCAM that takes advantage of transportation companies. Please do not book with them as there is a chance that the transfer company will not show. They continue to get away with this because there are lots of transfer companies that they can switch to. Hopefully they run out of companies to swing eventually.
It has been over a year since Jayride has promised to pay us. We have done a lot of work for JayRide in good faith of being paid. We repeateadly receives messages that they are under new management and finalizing the turnover to the new manager and will take care of us soon. Here is the last email we received from them:

"Thank you for your email and for letting us know.
We’re currently finishing up the transition into our new platform and the financial internal audit, after the new Leadership Team took over.
We are not walking away from our obligations but are actively transitioning to ensure long-term stability and growth.
Rest assured, I will let you know as soon as I have received feedback from them.

Thank you once again for understanding."

Here is another response from them:

"We hope this message finds you well.
We want to begin by acknowledging your continued patience and understanding amidst the ongoing delay in payments. We are fully aware that our recent responses may have sounded repetitive, and for that, we sincerely apologize. It is not our intention to provide excuses, but rather to be transparent with the reality we’re currently facing.
As much as we would like to make immediate progress on clearing our outstanding balances, we are also waiting on critical developments and updates to materialize on our end. That said, we want to assure you that we are not walking away from our obligations. Our team and management are doing all they can to stabilize the business and eventually resume payments to all our arrears.
We truly understand your frustration, and we are incredibly grateful for the patience and professionalism you've shown throughout this period.
To provide some clarity on our current situation, here are the most recent updates from our management:
Appointment of a New Chairman of the Board – Bringing in renewed direction and sharper focus for the organization.
Operational Restructuring – Significant cost reductions have been achieved through a leaner organizational setup.
Technology Improvements – New payment systems and automation tools have been implemented to improve efficiency and reduce technical overhead.
Transition to SaaS Model – A major strategic move through our new platform, aimed at long-term sustainability and future scalability.
While we do not yet have a specific timeline for payment resumption, we commit to keeping you informed of any concrete developments as soon as they become available.
Again, thank you for your understanding, and please rest assured that honoring our commitments remains a top priority."

As of today, we are still waiting on our payment as promised from them.

Jayride is a scam company. They come and engage subcontractors to do their jobs in the regions as they have no vehicles and then refuses to pay the subcontractors. Persons are owed anywhere between $5000 to $20,000 and they have not paid anything for over a year. Persons have stopped doing their jobs and those who are, are finding out now that they are not paying. Someone needs to
Do something about this because they are still collecting money from customers and not paying the ones doing the job.

SCAM WARNING: Do NOT drive for them, they steal money from drivers!
Still waiting for my unpaid hard-earned money in Malaysia for years. Why does your company ignore small partners while claiming success?

Dear Sir or Madam,

in our view, this transport company is not a serious or reliable business partner.

We have carried out numerous assignments for this company in Munich, Germany, and have not been paid for over a year. Despite repeated follow-ups, our outstanding invoices remain unpaid. The explanation provided is that the company is undergoing restructuring and is therefore currently unable to settle the jobs we have duly completed.

Based on our experience, this company does not act reliably and fails to meet its financial obligations. This may represent a significant risk for you, as well as for regular customers and business partners in the future.

Kind regards