John Ross Jewellers  Reviews 

2,343
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that their purchased items often arrive the very next day. Consumers also express great satisfaction with the product quality, showing that the jewelry pieces look even more stunning in person than on the website. People consistently mention the exceptional service and the wonderfully helpful attitude of the staff during their visits. Buyers are especially delighted by the beautiful gift wrapping and the extremely thoughtful handwritten thank-you notes included inside their packages. Shoppers greatly appreciate the smooth online shopping experience and the convenient free engraving options available for special gifts.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and stunning... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Service

Consumers find service to be exceptionally positive, praising the professional and efficient experience... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as polite, professional, and... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful design and craftsmanship of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with my new earrings. What great service from them, they were delivered 2 days after ordering. And they arrived beautifully wrapped with a handwritten card thanking me for my order which was... See more

Company replied

Rated 5 out of 5 stars

This was my second time purchasing as I was so impressed the first time. Both orders were for items that had custom engraving and both times they were delivered the next working day after placin... See more

Rated 5 out of 5 stars

John Ross Jewellers are the best jewellers in Ireland. Fantastic stock at great prices along with an excellent online shop and app. The ladies in this shop always possess an informed and pleasant atti... See more

Rated 5 out of 5 stars

I recently ordered some items for my niece and nephew for their upcoming communion. From start to finish, the experience was exceptional. I ordered on 21st April and all products were with me the ne... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Repair Service
  4. Watch Store

Written by the company

John Ross & Son – Kerry’s Finest Jewellers since 1899 – is located in the heart of Tralee, Co Kerry, Ireland and offers the discerning customer a unique and eclectic selection of beautiful jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,343)

448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful gold pendant, great communication fast delivery all round absolutely delighted with john Ross jewellers
Thank you
Justin

19 August 2026
Rated 5 out of 5 stars

Great experience!

I ordered three pairs of earrings online , they arrived promptly and the packaging was beautiful. What I really loved was they had put a different colour bow on each box and listed on the receipt which bow went with which item . There was also a beautiful thank you card .
I’m so impressed and would definitely buy again!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

From the time I ordered the staff were…

From the time I ordered the staff were exceptional, the piece itself is beautiful and the gift wrapping is gorgeous. The little thank you note on delivery made me smile and was the loveliest little touch. Will definitely be ordering from you guys again.

26 August 2026
Rated 5 out of 5 stars

I really fantastic experience from…

I really fantastic experience from start to finish. No pushy sales, very easy to chat through all options for wedding rings, bridesmaid gifts, & my own jewellery for the big day. So much selection. Would recommend them to anyone really lovely service, & all the jewellery was gorgeous.

13 August 2026
Rated 5 out of 5 stars

Wonderful Personal Service

Fantastic service, with a real personal touch. My dress ring, although not overly expensive, was wrapped up beautifully, with a personal note of thanks for my purchase. The ring arrived promptly, and ahead of the expected delivery. I highly recommend John Ross Jewellers to everyone.

18 August 2026
Rated 5 out of 5 stars

Perfection

So good. Amazing service and lovely handwritten note. Such fast delivery. Will definitely order again anytime I need jewellery

11 August 2026
Rated 5 out of 5 stars

Wedding Bands

We bought our wedding bands from John Ross the service was excellent! Professional, knowledgeable and attentive

7 August 2026
Rated 5 out of 5 stars

I placed my order which was very simple…

I placed my order which was very simple and was kept informed of delivery. When l received the item which is a present for my daughter, l was surprised to see it beautifully wrapped and in addition a little thank you card from you - a very personal touch, thank you.

12 August 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience, Necklace was beautiful , presentation was fabulous & delivery was super quick, 5 star all the way

10 August 2026
John Ross Jewellers  logo

Reply from John Ross Jewellers

Thank you so much for the fantastic five stars!! We are delighted that you love the beautiful necklace x

Rated 5 out of 5 stars

A gorgeous piece I will treasure…

A gorgeous piece I will treasure forever. Literally a dream to deal with, would one hundred percent recommend. Have the most beautiful pieces in stock, thank you.

8 August 2026
John Ross Jewellers  logo

Reply from John Ross Jewellers

Thank you for this kind review Ciara, we really appreciate all the support xx

Rated 5 out of 5 stars

Always the best

Absolutely beautiful piece of jewelry! I’ve purchased from John Ross before and have always been delighted. They have absolutely stunning jewelry and provide excellent customer service. I highly recommend them! ✨

8 August 2026
John Ross Jewellers  logo

Reply from John Ross Jewellers

Thank you so much Gemma for taking the time to write this fabulous review, we are delighted that the experience you had with us was a positive one x

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